I have reported this via phone & online chat (if reference numbers are required I can provide) but it seems to no avail..
Offshore call centres are avoiding surveys when they are aware that issues not fully resolved or negative feedback is expected. They are doing this by not ending the call. Most recent calls that I have had with Bigpond billing & tech support have resulted in this way.
I suggest supervisors/managers are made aware of this tactic (unless they are in on it as well...)
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Thanks for the feedback DanMar,
I have passed this on to the relevant team for review.
Was there anything in regards to your Telstra services that I may be able to assist with?
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try to stand in their shoe so you will understand
even if they were able to resolved the query some will still give them low score
remember that they were humans as well working for their FAMILY