CrowdSupport®
Highlighted
Ghostagain
Level 1: Cadet

Still being charged for the deceased for a service we no long get.

Twice now I have been referred to the bereavement department of Telstra, and I keep being told that the account has been sorted and closed, but I still keep getting billed for a service we are not getting. We don't have ADSL, we don't have Foxtel, and the account holder is dead. So why are we still being billed monthly for this.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Level 23: Superhero

Re: Still being charged for the deceased for a service we no long get.

As Crowd Support is not a customer service channel for Telstra, no one here can access your account.

Having twice spoken to the bereavement department without success, it's reasonable for you to lodge a complaint. Below is a link:

https://say.telstra.com.au/customer/general/forms/Email-Complaint

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
Ghostagain
Level 1: Cadet

Re: Still being charged for the deceased for a service we no long get.

Done - appreciated.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Find out more about direct debit and the Telstra 24x7 App ×

Avoid queueing up and never worry about late fees againSet up direct debit
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now