Twice now I have been referred to the bereavement department of Telstra, and I keep being told that the account has been sorted and closed, but I still keep getting billed for a service we are not getting. We don't have ADSL, we don't have Foxtel, and the account holder is dead. So why are we still being billed monthly for this.
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As Crowd Support is not a customer service channel for Telstra, no one here can access your account.
Having twice spoken to the bereavement department without success, it's reasonable for you to lodge a complaint. Below is a link: