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Rayza1_au
Level 2: Rookie

Surprise bill increase

The charge for the Foxtel portion of my bundle has increased by almost 30$ over the past 3 months without me receiveing any notification of a change or making any changes to my account. It appears an item called "Foxtel Platinum HD Offer" has suddenly vanished which seems to have been present for the past couple of years. An extra 30$ is emnough for me to cut Foxtel off can you please explain? I figure I will need to call but was trying to avoid an hour on hold.

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1 REPLY 1
Support Team
Support Team

Re: Surprise bill increase

Hi Rayza1_au, 

 

Appreciate the billing concern. 
If you log into your My Account here:  http://tel.st/cpyn or use the 24x7 app:  http://tel.st/app are you now out of contract? 
Did you happen to have a specific plan offer for the Bundle for 24 months? 

 

Our Billing team via secure Live Chat here:  http://tel.st/hsc3 are able to check all of these details for you and assist. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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