Level 3: Gumshoe

Telstra Contacts (lack of)

Why is Telstra a business that I cannot email directly. Whenever I want to query an issue I am forced to do it as a complaint, because it is better written out than said on the phone. Then despite me selecting the option for email communication, it NEVER happens that way. I get a complaint acknowledgement that I cannot reply to and usually a phone call from someone that does not understand nor solve the issue and who I often can't get back to. Very poor customer service! Common on, do something about it Telstra

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Level 22: Superhuman

Re: Telstra Contacts (lack of)

I'm not a Telstra employee.

I agree with your feelings.

Is there anything I can assist with that does not require account access? eg technical issue?

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".

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