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Seeing as I pay $12/month it would be good to get value for that. Having internet down all day only to be told there are no problems in my area and it must be a fault with my computer or connections, etc. a number of times THEN told to call a 13 number and likely go through it all again. Be thruthful guys - got up this morning and all operating fine. Strange if it was a problem with my computer it just miraculously fixed itself overnight. Be thruthful guys.