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slotback72
Level 1: Cadet

Telstra Velocity bill. Been disconnected 3 months

Hi,

    I am stunned to say the least that I have been billed for a service that i am not even subscribed to anymore. I cancelled my smartcommunity account for my previous residence in september 2019 and I have received yet again another bill for that former residence.

when will someone wake up and fix this error.

 

I will never ever use telstra again now for the rest of my life.

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2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra Velocity bill. Been disconnected 3 months

If you have already rung 132200 to try and get it fixed,  lodge a formal complaint via https://telstra.com/complaints 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
StrayaM8
Level 9: Captain

Re: Telstra Velocity bill. Been disconnected 3 months

It wont get fixed unless you make contact with Telstra, they cant read your mind. 

132200, request to speak to the disconnections team, if they can see that there was a previous request for disconnection and theres been no substantial usage, they should credit the amount back. 

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
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