CrowdSupport®
Level 1: Cadet

Telstra broadband billing - a little bit stupid or totally moronic?

Got incorrectly billed for broadband access (Telstra was still billing beyond end of contract) so rang in August and was told "sorry, this amount has been zeroed, account has been closed".  Two months later I receive a demand notice from a debt collection agency saying I have 7 days to pay an outstanding amount for EXACTLY THE SAME ACCOUNT THAT WAS DISCUSSED IN AUGUST!!!  Incompetence, stupidity, unbelievably-breathtakingly-moronically bad service from Telstra (latest in a long string) who assured me this issue was over and done with.  Fix it now Telstra!

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Level 22: Superhuman

Re: Telstra broadband billing - a little bit stupid or totally moronic?

http://www.telstra.com.au/abouttelstra/commitments/telstra-complaints-policy/

 

Ring the number that's appropriate, and you WILL get a result.

 

 

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Telstra (Retired)
Telstra (Retired)

Re: Telstra broadband billing - a little bit stupid or totally moronic?

hi Emma, 

Sorry to hear that you have been having issues with your Telstra bill.

 

I would be really happy to investigate this matter and get it sorted for you .

 

I am sending you a Private message with a link where you can send me your details and I will do what is required to sort the matter out for you and then email you back, or call you if necessary with a response to your concerns

 

Please accept my apologies again, as I can imagine this has been really frustrating for you

Lindy in Adelaide Smiley Happy  

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