Level 1: Cadet

Telstra didn't bill me for a month, then double billed me with a short payment date.

I didn't recieve a monthly $90 bill for my bundle, after speaking with a team member via phone they didn't raise any concerns as to why the bill had not been delivered to my account. I assumed this was because my service has not been working properly and after 2 months, am still waiting on a nbn service in my area. 


A month later (tonight) I have been double billed for $180 with a 15 day payment date. I am overseas and cannot access the 24x7 chat on ANY web browser I download, and cannot international call. 


What can I do? I did not expect a double bill, especially with the fact my internet service has not been able to load a web page, let alone anything more 95% of the time. 

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Support Team
Support Team

Re: Telstra didn't bill me for a month, then double billed me with a short payment date.

Hi @brosalie


Sorry to read about your billing issues and apologies for the delays in responding.


Are you still in need of assistance with this or have you been able to contact our billing team for assistance?


I look forward to your response.


- Jimmy

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Level 23: Superhero

Re: Telstra didn't bill me for a month, then double billed me with a short payment date.


If this helps, below is a link to a request for payment extension

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I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

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