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Hi Emily. Thanks for coming through; really sorry to hear of your experience in this. When you say you were unsuccessful, did you receive a specific error message? You can recontract for a new handset here - https://tel.st/uzwp4 - just type in your current number and it'll let you know of any associated charges.
You can find options for tablet plans here - https://tel.st/2js7t - if you want to upgrade to a new tablet, or here - https://tel.st/a5czw - to get a better deal on data for the tablet you currently own.
Please take a look and let us know if there's anything we can clarify. - Matthew.
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