Interpret_IT
Level 2: Rookie

Tesltra Apps Marketplace Tax Invoice

Answered

Why in an emailed tax invoice not avaiable on the TApps platform for accounts not invoiced with an existing Tesltra account?

1 ACCEPTED SOLUTION

Accepted Solutions
Interpret_IT
Level 2: Rookie
Accepted Solution

Re: Tesltra Apps Marketplace Tax Invoice

Haha, yes, yes I did. I thought there might have been a specialist here @croudsupport who could help me further, maybe there was an option TApps Support had overlooked.

 

This great feature is "as per design, with no path to change".

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Support Team
Support Team

Re: Tesltra Apps Marketplace Tax Invoice

Hi @Interpret_IT

 

Can you please clarify your question?

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Interpret_IT
Level 2: Rookie

Re: Tesltra Apps Marketplace Tax Invoice

Hi Dani, thank you for your response.

 

I receive an email 'reminder' that I have a new invoice for my services.

I then need to log into the TAM portal, then go to Mange\Account, then Billing, click on the Payment ID and then click on download PDF to get the tax invoice.

 

tam.png

 

Why can't the PDF just be emailed to me?

 

 

Support Team
Support Team

Re: Tesltra Apps Marketplace Tax Invoice

Hi Interpret_IT, welcome to CrowdSupport.

 

Thanks for the clarification. What you describe does sound less than...efficient. The Telstra Apps Marketplace has a number of Apps to choose from, do you know which specific one is being used to generate the invoices? Or is it the Marketplace itself?

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Interpret_IT
Level 2: Rookie

Re: Tesltra Apps Marketplace Tax Invoice

Office 365.

I get the email message for all accounts that I manage, whether it be for Business/Essentials/Premium, EOL P1 & P2 and Enterprise E3 and Azure addons.

The assigned roles in TApps (Company Admin or Billing Admin) does not change the outcome of the email message either.

 

At the beginning (12 years ago), it wasn't that big of a deal, I didn't mind for a couple of clients, but now when I have to do it 28 times per month, it's becoming annoying.

Support Team
Support Team

Re: Tesltra Apps Marketplace Tax Invoice

Have you given the Apps Marketplace support team a call at all? If not they can be reached on 1800 878 843 and will be best positioned to work this out with you.

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Interpret_IT
Level 2: Rookie
Accepted Solution

Re: Tesltra Apps Marketplace Tax Invoice

Haha, yes, yes I did. I thought there might have been a specialist here @croudsupport who could help me further, maybe there was an option TApps Support had overlooked.

 

This great feature is "as per design, with no path to change".

Highlighted
Support Team
Support Team

Re: Tesltra Apps Marketplace Tax Invoice

Thanks for that information @Interpret_IT and please come back and chat with us again any time.

 

- Jimmy

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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