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Level 1: Cadet

Trying to disconnect my internet and phone line for 8 months

Hi does anyone know another way to cancel their nbn internet and phone line. I have been calling them up every month since June 2019 to cancel a internet bundle as I have sold my house and moved out. They said it was completed but every month I get charged 90. This has gone on for 8 months. This month I am again billed. Help please I have went into Telstra store and called them. They also makes me pay and say they will credit me back but I haven’t been credited for 3 months!

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Level 23: Superhero
Level 23: Superhero

Re: Trying to disconnect my internet and phone line for 8 months

Hi Xs34,

 

Have you been dealing with the Disconnection's team when ringing 132200?

 

If you have, then it's time for you to get a Case Manager through the Complaints Team.

 

You can ring 132200 and say "Complaint" as the reason for your call, or you can fill the Complaint for in online.

https://say.telstra.com.au/customer/general/forms/Email-Complaint

 

If you do it online, it will take at least 5 business days to get a call from someone.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
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