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HI Adsl_at_last - while we're not able to access accounts via posts on these forums for privacy reasons, I can contact the consultant assigned to any complaints which have been lodged if you can let me know any case reference numbers from your recent contacts. (These would usually begin with 'SR-1').
If you haven't been able to submit a complaint in your recent calls, one can also be submitted online through the secure link at https://tel.st/9hke5
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