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joedan
Level 3: Gumshoe

We can confirm your request to stop receiving your bill by email

Received email today stating that "We can confirm your request to stop receiving your bill by email" I never confirmed this so I logged on and it has indeed changed, but no matter what options I tick in the "Bill Delivery & Reminders" page it won't update back to the way I had it. Can somebody change my billing back to "I'll view it online" please. Very strange that it changed without my action and even stranger the system doesn't let me change it back.

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2 REPLIES 2
Level 21: Augmented

Re: We can confirm your request to stop receiving your bill by email

Its really quick and easy to change you back to Email Bill and takes less than a minute which can be done by either calling accounts on 137 663, a CS moderator or livechat via https://livechat.telstra.com/TCOM:Crowdsupport:Consumer

Hope this helps Smiley Happy

Lathania

_____________________________________________
I'm a Telstra employee posting on my own volition, my opinions and comments are my own and may not reflect Telstra's values and policies.
joedan
Level 3: Gumshoe

Re: We can confirm your request to stop receiving your bill by email

Thanks I changed it now via my Windows PC.

 

I couldn't change it back through my iphone (Safari), when I hit update the page would refresh but all the options would reset.

 

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