CrowdSupport®
Highlighted
gumnut55
Level 1: Cadet

We’re here to help

I believe my internet is being slowed when I have used half my limit. how can i prove this?

 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Telstra (Retired)
Telstra (Retired)

Re: We’re here to help

Hi Gumnut55, 

Welcome to CrowdSupport!

Firstly, what's the speed you are receiving now, and what were you receiving previously?

Also, it may just be that there is a problem in your area causing the slow speeds. If you Private Message me your postcode or pop it in a reply if you don't mind people seeing the postcode, I can check if there are any reported problems. 

If you'd like to PM me, the link is: PM Steph

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

View your current bill summary and pay your bill with the Telstra 24x7® App

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now