lurch1962
Level 1: Cadet

Wrong billing amount

 

I have Telstra Platinum service connected back in june and I told I would have one free in home visit I have rung up about it a was told it would it the amount would taken off my bill and yet on latest bill It say $192 late payment for that amount.

 

What I do?

 

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4 REPLIES 4
Support Team
Support Team

Re: Wrong billing amount

I would recommend giving us a call on 132200 about that lurch, so we can get that charge removed.

-Dylan

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lurch1962
Level 1: Cadet

Re: Wrong billing amount

I did what you are telling me to do by ringing that and the said it it would be removed by the september bill but it has not

Angela-M
Level 5: Eagle Eye

Re: Wrong billing amount

Try Telstra Platinum direct on 137587

I'm a Telstra employee posting on my own volition, my opinions and comments are my own and may not reflect Telstra's values and policies.
Support Team
Support Team

Re: Wrong billing amount

Hi lurch1962, 

 

What Angela-M has mentioned would be the best team to speak to. Can also dial 132200 and say Telstra Platinum (open 24/7). 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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