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Telstra (Retired) PaulQ
Telstra (Retired)

  If you have a question or need a hand with your Telstra service, we’re here for you, whenever, wherever you are.

The easiest way to talk to us is online. We’re available 24x7 and you can get in touch with us via: LiveChat - chat with one of our ...

Caz
Level 2: Rookie

Just got a letter informing me that to receive a paper bill or to pay a bill in person or by post you will now be charging and adding $3.20 to the bill. I can deal with that, but please tell me that this does not apply to pensioners many of whom do n ...

Telstra (Retired) Yannick
Telstra (Retired)

Great news – the improvements you may have seen mentioned below are launching.  From 7 April 2013, you’ll notice the email you receive with your bill has changed.  In particular, you’ll be able to see the monthly billed amount in the email itself, wi ...

Telstra (Retired) gregII
Telstra (Retired)

Let’s face it – on a scale of zero to tedious, moving house would have to score a perfect ten!   If you’re anything like me, after hastily packing up your (way too many) belongings in pre-categorised boxes, cancelling the paper, organising removalist ...

Telstra (Retired) MattD
Telstra (Retired)

There are two ways you can save your payment details:   1. Login to My Account ► Click “Bill and Payment settings" ► Click “Save payment details” ► Select payment method ► Confirm details      2. Login to My Account or the Telstra 24x7 App® when mak ...

KF5
Level 1: Cadet

The address in our account is recorded incorrectly, I have previously asked to this to be changed. We live in an apartment block and the details listed are for another apartment on another floor. How do I change this?

Saint2018
Level 1: Cadet

I have set my outdoor camera to take video when it senses movement and send me a video via email. I have the sensor set to high but for some reason the sensor isn’t working. Live feed is working so the camera is ok. I think there may be an issue with ...

Amymae98
Level 1: Cadet

I have currently two mobile plans in my name and want to cancel one? I cant afford to keep paying both. Is it also possible to set up a payment plan for the ETC and how long can that go for? The smaller the payments of it the better due to not having ...

User1708
Level 1: Cadet

This scam is continuing and very tiresome to block this companyFee of 6.60 taken on my bill for a service I never requestedCalls to their 1300 no. only has a message to leave yr phone no. Today I have barred premium sms and called telstra to get this ...

Jenny32
Level 1: Cadet

Hi all, lovely there is a forum to ask questions.i am between homes atm, currently living with a son until my unit is completed. I have been a loyal customer of Telstra for 40 odd years. Have had mobile, home phone and Foxtel with Telstra. Always pai ...

Winovino
Level 1: Cadet

I am 3 months into a new 24 month contract. I have not requested any change to contract or services but have this casual fee of $120 on my bill. Live chat is not responding and can't get a phone call through. This is on my home broadband and no telst ...

whatever32
Level 1: Cadet

1. I ring Telstra- selected option that did not come up first time round – “other inquiry” – which necessitated me listening to the options again
2. Person who answers – “Abrams” – cannot hear me. Hangs up after 10 seconds.
3. Repeat 1 and 2 steps and ...

P3dginton
Level 1: Cadet

We have changed to NBN and now have iiNet as our provider - why has Telstra charged $8.00 Local Number Portability Service?

20002
Level 1: Cadet

I have just received a bill from Telstra that is identical in cost to my previous bill. It has no details of my phone call usage except for the graph on the top back of the sheet which has exactly the same dates as my previous bill. The dates on the ...

Krisstie22
Level 1: Cadet

P

Pa

19422
Level 1: Cadet

payed by cheque at post office and it says on line not payed

Hh51
Level 1: Cadet

How do i dispute a bill sent from Telstra after moving overseas

RMP
Level 1: Cadet
Kneu
Level 2: Rookie

VISA DEBIT PURCHASE TELSTRA APPLI MELBOU-$4.99

Apple74
Level 1: Cadet

Wanting $20 data plus pack.
Is it just a $20 Telstra voucher,?
Or something different.
TIA

gazaly35
Level 1: Cadet

account No <account number removed to protect your privacy>

Hammer_Head
Level 1: Cadet

Is it possible to opt out of auto data top up on a postpaid plan?

JN008
Level 1: Cadet

Hi,I am a permanent employee of Telstra. How can I get the staff discount applied to my account?So far :1. Filled out the webform at - http://www.in.telstra.com.au/ism/humanresources/discountapplicationform.asp; result - return email suggests "the na ...

kb2388
Level 1: Cadet

I would like to know when my current plan ends - how do I find out

Krisstie22
Level 1: Cadet

P

Pa

mazinoz
Level 18: Intelligence Chief

I paid my Telstra bill on 2 August 2018, yet when I downloaded my account just now it has not credited the account.  So 13 days since payment, still not credited.  Tried the webpage only to end up going around in circles. Tried filling in a form on a ...

leon_vdo
Level 1: Cadet

Just to let all other who use Telstra, Ive had enough, ringing them , talking to robots, finally a person BUT  there English i cant understand,Because they have out sorced aussie jobs  to low paid people, atleast do a job interview and test there eng ...

Azia07
Level 1: Cadet

Seeing as I pay $12/month it would be good to get value for that.  Having internet down all day only to be told there are no problems in my area and it must be a fault with my computer or connections, etc. a number of times THEN told to call a 13 num ...

Rodgin
Level 1: Cadet

What can you use " Recharge Credit " ????????Its a simple question, what about a simple answer. ??

1Roundabout2
Level 1: Cadet

Hi can handle having problems but when you get 3 phone calls saying nbn rep will be there Friday between 1 and 5 with 45min notice someone 18 or older home so take a half day of only to have not turn up and then Telstra ring to say working fine 2hrs ...

easycass
Level 1: Cadet

Hi there, so I recently departed Australia after changing from a monthly plan to a long-term $70 prepaid plan. I then set unconditional call-diversion to an Australian number, but I keep my phone on so that I can receive sms text messages from my ban ...

TT1969
Level 1: Cadet

With these constant outages the apologies are good, however what about the disruption to paying customers?
I pay over a $100 per month for a extremely poor service.
The question is if someone contacts me as a thing called Customer Service is something ...

BenjiC
Level 11: Detective

After yet another Telstra outage, what rights do customers have to terminate their contracts early on account of Telstra failing to provide its service. If I don’t pay my bill I am penalised yet this goes unpunished.

Rob1990
Level 1: Cadet

I recently cancelled my contracts to change to prepaid. This left me with a large cancellation bill.
I have since been contacted by "impact financial services" saying that they are acting on behalf of telstra, but i have never recieved any documentati ...

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