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Billing & Payments

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Community Manager DanK Community Manager
Community Manager

There has been a lot of discussion on the forum recently about charges for content provided via Premium Direct Carrier billing. Example of these are (not an exhaustive list);   Playweez KKO store SkillDerby PlayPlanet FiiTr   While the charges appear ...

Telstra (Retired) PaulQ
Telstra (Retired)

  If you have a question or need a hand with your Telstra service, we’re here for you, whenever, wherever you are.

The easiest way to talk to us is online. We’re available 24x7 and you can get in touch with us via: LiveChat - chat with one of our ...

Caz
Level 2: Rookie

Just got a letter informing me that to receive a paper bill or to pay a bill in person or by post you will now be charging and adding $3.20 to the bill. I can deal with that, but please tell me that this does not apply to pensioners many of whom do n ...

Community Manager Yannick Community Manager
Community Manager

Great news – the improvements you may have seen mentioned below are launching.  From 7 April 2013, you’ll notice the email you receive with your bill has changed.  In particular, you’ll be able to see the monthly billed amount in the email itself, wi ...

Telstra (Retired) gregII
Telstra (Retired)

Let’s face it – on a scale of zero to tedious, moving house would have to score a perfect ten!   If you’re anything like me, after hastily packing up your (way too many) belongings in pre-categorised boxes, cancelling the paper, organising removalist ...

Telstra (Retired) MattD
Telstra (Retired)

There are two ways you can save your payment details:   1. Login to My Account ► Click “Bill and Payment settings" ► Click “Save payment details” ► Select payment method ► Confirm details      2. Login to My Account or the Telstra 24x7 App® when mak ...

T68
Level 1: Cadet

Hi,I have two phones on my account which have been out of contract since end of November. They are both on $70 Go Mobile plans. We want to keep the phones for now. 2 billing periods have passed and we are still being charged the same price for the tw ...

T68
Level 1: Cadet

Hi,I have two phones on my account which have been out of contract since end of November. They are both on $70 Go Mobile plans. We want to keep the phones for now. 2 billing periods have passed and we are still being charged the same price for the tw ...

ramani
Level 1: Cadet

Could you explain "Accessory Repayment Option" appearing on First Bill of new account. Never mentioned when purchasing so cannot be valid

EliG
Level 1: Cadet

Before going to the US I got the Telstra day plan $10 a day for free unlimited voice calls texts etc, I'm in the US now, made calls etc and my recent charges show charges of more than $400 for international calls. How can that be!? My day plan is act ...

mtf007
Level 1: Cadet
Jaspojinks
Level 1: Cadet

Third bill after change to 59 plan $100.99 $59 plan plus 1 gb over $10 platinum plus $ 13.00 is 82.00 not $100.99 Can you tell who to see to correct this

Emm76
Level 1: Cadet

Is there an email address for credit management?

fabadelic
Level 2: Rookie

I get so upset and frustrated about this I feel like vomiting.For some crazy reason Telstra didn't close my old mobile Broadband account after I upgraded it several months ago.I continually get billed for both even though naturally the old one one is ...

T68
Level 1: Cadet

Hi,I have two phones on my account which have been out of contract since end of November. They are both on $70 Go Mobile plans. We want to keep the phones for now. 2 billing periods have passed and we are still being charged the same price for the tw ...

Veneto
Level 2: Rookie

I wish to receive the Telstra bill only via email.

Attilio19
Level 1: Cadet

Overdue Acc of 59.00  

Kita1
Level 2: Rookie

I have placed a online order to connect to a NBN service on the 28th of December and havnt heard anything about my new service.
It was the home internet entertainment I ordered.
My order number I got sent is - NA89103094.
Also can you please let me know ...

Rockin51
Level 1: Cadet

Hi I usually have my bill by now. It hasn't come through yet and isn't showing up on my account. Is ther a problem? Account number <removed for your privacy>  

JodieMarie1
Level 1: Cadet

Hi it's jodie Drury I need more time to till the 19th and will have my bill up to date on the 19th please ? <details removed to protect your privacy>

tdbear
Level 1: Cadet

Hi,  Just wondering if there is such a thing as a discount for Centrelink Pensioner Concession Cardholders?  Thanks.

IanG
Level 2: Rookie

Is there an email address to send queries directly to Telstra about my account?
Some how my first bill for my 4G Mobile Broadband has been paid twice. I have tried calling thembut get nowhere.

ARR
Level 1: Cadet

On 29/12/2017 I attended local Telstra Shop to arrange to move to NBN. Selected plan ('Home Internet Home Entertainment Plan') and Order number issued and tracking added to my 24/7 APP. At the time my current Bundle (ADSL2 with Foxtel Platinum) was c ...

DEBZ3
Level 1: Cadet

Hi

T68
Level 1: Cadet

Hi,I have two phones on my account which have been out of contract since end of November. They are both on $70 Go Mobile plans. We want to keep the phones for now. 2 billing periods have passed and we are still being charged the same price for the tw ...

Rubbish3
Level 2: Rookie

Spent 2hours 14 minutes speaking to four different people in four different countries. All of which were useless and pathetic in their understanding of service.telstra should reconsider its overseas call centres, as the experiment has failed... these ...

tulip1
Level 1: Cadet

My December Telstra bill had a charge for $15 dollars for a premium service that I didn't subscribe to for something called 'i fortune' provided by Buongiorno Aus. I found a contact number and called them. They insisted (quite a few times) that they ...

TJM96
Level 1: Cadet

My partner was over due on paying his account so both his phone and the house internet was disconnected. Yeah okay fair enough I made a payment @6:30pm oh the 2nd Jan 2018. My partner then call credit management once we had received the receipt numbe ...

Kramevocreb
Level 1: Cadet

So i on 70 plan with my tablet and i make phone calls from my tablet get charged $1 minute i call Telstra to bad but add voice and data package add on so the next bill i get charged again for calls and sms and charged for the data package add on! Eve ...

Oscar13
Level 1: Cadet

At present my internet and phone are not working due to a fault. Telstra reference number 166529977 have transferred my unlimited internet through my iPhone. Why do I keep been charged once I have exceed by data allowance when Telstra has agreed to t ...

Davros1
Level 2: Rookie

My Foxtel / Broadband Bundle (200GB NBN Superfast with Foxtel Platinum) came out of contract on 20/11/17.I had an issue with the Philippines call centre last month and in the process, after discussions with my complex complaints officer, I was advise ...

Rippq86
Level 1: Cadet

Why are the byo sim plans so much more competitive and reasonable than the mobile phone plans?

I'm looking to get a pixel2+ plan, which says $59 plan +$45 handset repayments. Which equals the dodgy small plan with 2g of data.
why does the 59 plan "s" p ...

Robbed2
Level 1: Cadet

If you ordered your iPhone X online DO NOT accept the offer to add swap insure if you received it in an email after you already purchased the phone. I did this and because I accepted to take it up, I lost my place in the queue (order confirmation at ...

iknowbetter
Level 1: Cadet

Sending notification of credit card expiry in clear text as email is a security risk. Intercepted email may lead to mailbox scavenging as perpetrators now know there may be a new card in the mail. Please dont send them anymore.

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