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Billing & Payments

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Telstra (Retired) PaulQ
Telstra (Retired)

  If you have a question or need a hand with your Telstra service, we’re here for you, whenever, wherever you are.

The easiest way to talk to us is online. We’re available 24x7 and you can get in touch with us via: LiveChat - chat with one of our ...

Level 2: Rookie

Just got a letter informing me that to receive a paper bill or to pay a bill in person or by post you will now be charging and adding $3.20 to the bill. I can deal with that, but please tell me that this does not apply to pensioners many of whom do n ...

Telstra (Retired) Yannick
Telstra (Retired)

Great news – the improvements you may have seen mentioned below are launching.  From 7 April 2013, you’ll notice the email you receive with your bill has changed.  In particular, you’ll be able to see the monthly billed amount in the email itself, wi ...

Telstra (Retired) gregII
Telstra (Retired)

Let’s face it – on a scale of zero to tedious, moving house would have to score a perfect ten!   If you’re anything like me, after hastily packing up your (way too many) belongings in pre-categorised boxes, cancelling the paper, organising removalist ...

Telstra (Retired) MattD
Telstra (Retired)

There are two ways you can save your payment details:   1. Login to My Account ► Click “Bill and Payment settings" ► Click “Save payment details” ► Select payment method ► Confirm details      2. Login to My Account or the Telstra 24x7 App® when mak ...

Level 2: Rookie

After weeks of intermittent service, unanswered questions, constant lies, and poor customer I decided to contact complaints to get some sort of compensation - they admitted fault and said they were happy to offer me deal, after the sales team offered ...

Level 1: Cadet

I need someone to send me my bpay details otherwise I can’t pay ur invoice. Why this information isn’t on the invoice is beyond me. When I click the “how to pay via bpay” it comes up with an error so I can’t pay the bill. This is extremely frustratin ...

Level 1: Cadet

I called on 21st November to confirm my land line was disconnected after switching to another company on the 6th. My bill has just come in, with a full month of line rental for my home phone (billing period, 10 Nov - 9 Dec)I still see my home phone o ...

Level 1: Cadet

I have been billed for a full month NBN package. however our phone and internet service was out for 5 days and the TV service was out for 2 days in Nov ?

Level 1: Cadet

I swapped to NBN when it became available in my area in mid November. I’ve been a Telstra broadband customer for a number of years and felt confident there would be benefit in sticking with Telstra. My mistake!

When the hardware arrived I received a t ...

Level 2: Rookie

My bill, due 27th December has $19.95 of incorrect charges. I confirmed these errors on chat, however a new bill has not been issued. Do I have to pay the $19.95 and wait until the next bill for it to be corrected? 

Level 5: Eagle Eye

Telstra bills have just changed - for the worse.
Until last month the itemised calls sections would list calls under the headings Type, Location, Number, Rate, Duration. These 5 headings have been replaced by just two: Description (which on every sing ...

Level 1: Cadet

I want my credit directly deposited into my bank account or PayPal. I have moved to Greece and do not wish to make a costly phone call to request this. Your online support team cannot assist me and I have had many online chats with no satisfaction fr ...

Level 1: Cadet

So I recently got a nice phone call from telstra threatening to cut off my service. But in the folder I keep all my Bill's... there was no bill from telstra. After insulting and blaming my local post office for turning my mail around I looked in my e ...

Level 1: Cadet

hi there, how do I change the email address that my online bills are sent to?

Level 2: Rookie

Why in an emailed tax invoice not avaiable on the TApps platform for accounts not invoiced with an existing Tesltra account?

Level 1: Cadet

Has Telstra been Hacked??? I pay my bill online and now I get this message: Sorry, there was a connectivity issue processing your request and we're not able to confirm the payment made. Please check your email for a payment confirmation or check your ...

Level 1: Cadet

I just went to pay my bill now but would like the $15 late fee canceled. It is so hard to keep on track with billing it would be great if the Telstra app did a reminder so I never forgot to pay my bill in time again. Is it possible to please cancel t ...

Level 1: Cadet

I noticed my online bill was overdue so I rang Telstra on Monday and was promised the bill would be sent to my existing E-mail (service officer stated my account had an unknown E-mail attached to my account). I re-confirmed my existing E-mail and I w ...

Level 1: Cadet

How can I get paid back on the cost of the battery for NBN box and service charge of replacement? I was told to claim them when I get the invoice. I got the invoice and wonder who and how to send the invoice to the billing department? Angela

Level 1: Cadet

can someone from telstra please contact me asap

Level 1: Cadet

Last week on the 10th November I purchased season 4 of outlander which was billed to our telstra bill. I also tried to add my credit card, before it was billed to our account. On the 16th two charges of $1 appeared on my bank statement with the refer ...

Level 1: Cadet

Is there a way to get money back for outstanding credit on my bill?

Level 2: Rookie

What is the $10 charge for this Australia Ultimate on my latest bill and why wasn’t I informed it was happening?

Level 1: Cadet

Hi, I went to a store 2 days ago to change my plan to a prepaid right before a went overseas for 2 months. The guy said it would be done in 24 hours, but now 2 days have passed and I have no idea if the plan was changed, I received no email (he said ...

Level 1: Cadet


Level 1: Cadet

I have lodged 3 cases now for a overpayment refund, we are on holidays camping bad ph reception so telstra keep closing lodgements its been 10 dsys now, ready to drop all services with telstra.disgusting

Level 1: Cadet

I have noticed a $20 charge on my credit card for two consecutive months. Details: Telstra Melbourne with the last 4 digit of my credit card. Despite numerous called to Telstra and getting the run around I have had little success in findin gout what ...

Level 1: Cadet

Go Mobile BYO plan $50 - Have just got a bill for $100 for 24 calls over the plan allowance - have $1000 per month worth of usage. Where can I get details to understand what calls were made and why the cost is so high.

Level 1: Cadet

Please stop this payment from my account, i did not request it.  As per the Telstra invoice noting phone number to cancel/stop deduction - this DOES NOT WORK.  If you require further information please phone me on <Removed for Privacy> as i cannot ge ...

Level 1: Cadet

Level 1: Cadet



Level 1: Cadet

Seeing as I pay $12/month it would be good to get value for that.  Having internet down all day only to be told there are no problems in my area and it must be a fault with my computer or connections, etc. a number of times THEN told to call a 13 num ...

Level 1: Cadet

What can you use " Recharge Credit " ????????Its a simple question, what about a simple answer. ??

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