Accounts & Plans

Billing & Payments

cancel
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Telstra (Retired) PaulQ
Telstra (Retired)

  If you have a question or need a hand with your Telstra service, we’re here for you, whenever, wherever you are.

The easiest way to talk to us is online. We’re available 24x7 and you can get in touch with us via: LiveChat - chat with one of our ...

Caz
Level 2: Rookie

Just got a letter informing me that to receive a paper bill or to pay a bill in person or by post you will now be charging and adding $3.20 to the bill. I can deal with that, but please tell me that this does not apply to pensioners many of whom do n ...

Telstra (Retired) Yannick
Telstra (Retired)

Great news – the improvements you may have seen mentioned below are launching.  From 7 April 2013, you’ll notice the email you receive with your bill has changed.  In particular, you’ll be able to see the monthly billed amount in the email itself, wi ...

Telstra (Retired) gregII
Telstra (Retired)

Let’s face it – on a scale of zero to tedious, moving house would have to score a perfect ten!   If you’re anything like me, after hastily packing up your (way too many) belongings in pre-categorised boxes, cancelling the paper, organising removalist ...

Telstra (Retired) MattD
Telstra (Retired)

There are two ways you can save your payment details:   1. Login to My Account ► Click “Bill and Payment settings" ► Click “Save payment details” ► Select payment method ► Confirm details      2. Login to My Account or the Telstra 24x7 App® when mak ...

Terry73
Level 1: Cadet

Why is my nbn bill not $99 dollars a month and now $117.00

LMO1
Level 1: Cadet

WHEN I RECEIVED MY BILL TODAY IT SHOWED I HAD NOT PAID LAST MONTHS. I DID AND I HAVE A RECEIPT OF SAME.SO WHERE HAS THE MONEY GONE. HAVE I BEEN RIPPED OFF BY AN INTRUDER

James581
Level 1: Cadet

Why my bill so high please explain

Ferg2
Level 1: Cadet

I paid my Telstra bill about three hours ago via the app. It is shown as a debit on my credit card account and the receipt was supposed to be emailed to me as usual. Is there a delay in receiving such email?

Rose191
Level 1: Cadet

I have just paid my latest phone account, but would query 5 calls listed.  4 were to Angaston and I didn't get connected as I later found out the number I as calling had been temporarily disconnected. I was billed .85c for each call even though I was ...

SPARQ
Level 1: Cadet

How do i get copies of the recharge receipts from recharging online?

OPtusLover
Level 3: Gumshoe

Over a month ago I raised some serious issues I was having with Telstra on this board. On advice of the participants on this board a TIO complaint was raised and Telstra responded in 3 days. However; The key complaint that an agent in the TIO complai ...

Kazza9
Level 2: Rookie

How do I remove caller tunes from my phone?

Flamen_Heck
Level 1: Cadet

I've been a loyal Telstra prepaid customer for 15+ years and less than a month after making the switch to a Telstra plan I get hit with bogus AirG charges to my account, NOT IMPRESSED Telstra.  Just thought I'd post this to let everyone know it's lat ...

Bobpissedoff
Level 1: Cadet

Hello I’ve been billed twice for 03sept to 02oct? Sort it out because I’m too busy to waste time on Telstra

Kazza9
Level 2: Rookie

How do I remove caller tunes from my phone?

Lovejeet
Level 1: Cadet
FckForcedLogins
Level 1: Cadet

I was about to disable international day pass, but got a strange warning message from the ios app. It said "if you used international roaming today (AEST) you'll be charged pay-as-you-go rates for that usage". I'm confused. The whole point of me gett ...

marksim
Level 2: Rookie

Hi,I cancelled my account three months ago, Telstra kept taking $40 per month via direct debit. My account access was cut off, so I couldn't cancel my direct debit online. I contacted chat support and requested they cancel the direct debit and refund ...

Jedakal
Level 1: Cadet

I have received a new bill for our internet but it seems to be too expensive and I don’t understand the details on a bill.

Bottler2
Level 1: Cadet

we've had this issue before

Louis71
Level 1: Cadet

Hi, I changed from Telstra to another service provider and Telstra have sent me a credit note of $90.44. Just wondering how I claim it? Thanks!

Homephone2
Level 1: Cadet

Can I get reimbursed for the credit I have on my home phone account that has now been closed.

TinD
Level 1: Cadet

Hi,I changed my phone number over a week ago. When I text people they still receive the text as the old phone number. How can I fix this? It's very confusing!When I call the new number comes up it's only text messages that are the old number.

Ferg2
Level 1: Cadet

I paid my Telstra bill about three hours ago via the app. It is shown as a debit on my credit card account and the receipt was supposed to be emailed to me as usual. Is there a delay in receiving such email?

Flamen_Heck
Level 1: Cadet

I've been a loyal Telstra prepaid customer for 15+ years and less than a month after making the switch to a Telstra plan I get hit with bogus AirG charges to my account, NOT IMPRESSED Telstra.  Just thought I'd post this to let everyone know it's lat ...

1657
Level 1: Cadet

Krisstie22
Level 1: Cadet

P

Pa

Azia07
Level 1: Cadet

Seeing as I pay $12/month it would be good to get value for that.  Having internet down all day only to be told there are no problems in my area and it must be a fault with my computer or connections, etc. a number of times THEN told to call a 13 num ...

Rodgin
Level 1: Cadet

What can you use " Recharge Credit " ????????Its a simple question, what about a simple answer. ??

1Roundabout2
Level 1: Cadet

Hi can handle having problems but when you get 3 phone calls saying nbn rep will be there Friday between 1 and 5 with 45min notice someone 18 or older home so take a half day of only to have not turn up and then Telstra ring to say working fine 2hrs ...

easycass
Level 1: Cadet

Hi there, so I recently departed Australia after changing from a monthly plan to a long-term $70 prepaid plan. I then set unconditional call-diversion to an Australian number, but I keep my phone on so that I can receive sms text messages from my ban ...

TT1969
Level 1: Cadet

With these constant outages the apologies are good, however what about the disruption to paying customers?
I pay over a $100 per month for a extremely poor service.
The question is if someone contacts me as a thing called Customer Service is something ...

BenjiC
Level 11: Detective

After yet another Telstra outage, what rights do customers have to terminate their contracts early on account of Telstra failing to provide its service. If I don’t pay my bill I am penalised yet this goes unpunished.

Our community experts

Goodbye Excess Data Charges

Hello New Plans.

Find out more