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Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

jhain54
Level 1: Cadet

So, I have cancelled my home broadband twice, yet still have wi-fi.  After the first call I was told I was a month in front on payments and I would be reimbursed after my account closed, which could take up to 48 hours. After a week of still having a ...

Tischa
Level 2: Rookie

I am advised my mobile will be transferred to my husband as he is the name on our household account.  As he is 86 years old suffering from advanced Parkinsons Disease and I am the person completely handling our account, is it possible instead to tran ...

RossCompton
Level 1: Cadet

I have always had a fortnightly fixed direct debit set up for both of my telstra accounts, set and forget as they recommend, just discovered today on checking my account that the direct debit for my mobile plan no longer exists and must have been can ...

Rayyyyyyy
Level 2: Rookie

Hi guys, I just placed an plan order for an iPhone 11 (24 months plan) this morning however, the order was rejected by Telstra. The guy from customer service said this is due to my 'high financial commitment'. (Ps. My current Mobile Swap Plan allows ...

Hakea20
Level 1: Cadet

Two bills. Same billing period Core Internet: 21 Jan - 20 Feb Core Internet: 21 Jan - 20 Feb  Shouldn’t bill be for period of use?instead I am being told bill one is for month in advance. 

LivLovesStuff
Level 1: Cadet

Our internet has been down for 16 days - it is a cable connection that was damaged in the storms. 
We have been in contact with Telstra multiple times - they have booked us in for NBN installation next week. In the mean time they said they'd send us a ...

Tayandjacobwynw
Level 1: Cadet

I'm 24 male I have a disability I can't read or write properly my fiancé helps me out with lots of things.We have had a bumb in the road with her going away for a couple of months and she just come back. My bill is through the roof and I have tried t ...

Newhere2020
Level 1: Cadet

Is there anyway to transfer ownership of my account to somebody else without their permission while still keeping my own phone plan???? Meaning I have another person’s plan on my account which I would like to remove?

RhysRenee
Level 1: Cadet

<image removed for privacy> I would like to know why app is reading a not yet due bill as overdue and restricting my Account?? Bill Issued 15th of Feb 2020 todays date is 24th of February 2020 and bill not due until 3rd of March 2020??? This is my hu ...

Tayandjacobwynw
Level 1: Cadet

I'm 24 male I have a disability I can't read or write properly my fiancé helps me out with lots of things.We have had a bumb in the road with her going away for a couple of months and she just come back. My bill is through the roof and I have tried t ...

gb1517
Level 2: Rookie

I shut my account down in November before returning to the UK. I have since been sent several bills for amounts I do not owe. These have been passed over to The Probe Group, who have been harassing me for payment.  I have tried speaking with the live ...

Katrina25
Level 1: Cadet

Please help. Our services for restricted when they shouldn’t have. Now we have one device working and that’s it. 

Addled
Level 1: Cadet

I can only find posts from 2014 on this so would like to check current information.... Do I get charged additional for calls to 1300 numbers? 

Jake51
Level 1: Cadet

Hi there, I cancelled my service with Telstra and deactivated my account on the 13/14th December (at which point I asked if there was any outstanding billing) and later have received emails saying that I owe $3.33. I’ve tried to resolve thing many ti ...

VickyS
Level 1: Cadet

I want to change my mailing address how do I do it.  Can you please send me a email :- <removed for privacy>

delta19
Level 1: Cadet

Why is that I can get notifications of a missed payment on a bill from my energy retailer before a late fee is issued, however Telstra being a telecommunications company cannot send text message notifications under the same circumstances?Is this just ...

Intrepid-D
Level 1: Cadet

I have just had a FTTP connection completed. I have the Smart modem Gen 2. When I was on ADSL I had the same modem and the phone connected to the phone port, though now believe I use the DSL port. Is this correct? And what are the handset requirement ...

_Greg_
Level 1: Cadet

Hi,Our Internet & Foxtel experienced a service outage for 4 days 7 hours which was finally resolved last night. Where do I find the link to apply for a Credit for this service outage?Thanks.

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

jhain54
Level 1: Cadet

So, I have cancelled my home broadband twice, yet still have wi-fi.  After the first call I was told I was a month in front on payments and I would be reimbursed after my account closed, which could take up to 48 hours. After a week of still having a ...

RossCompton
Level 1: Cadet

I have always had a fortnightly fixed direct debit set up for both of my telstra accounts, set and forget as they recommend, just discovered today on checking my account that the direct debit for my mobile plan no longer exists and must have been can ...

Hakea20
Level 1: Cadet

Two bills. Same billing period Core Internet: 21 Jan - 20 Feb Core Internet: 21 Jan - 20 Feb  Shouldn’t bill be for period of use?instead I am being told bill one is for month in advance. 

w00k1e
Level 1: Cadet

I’m on a disabled pension

rsrsrsrs
Level 1: Cadet

Hi folks, I've had constant trouble downloading my bill online. The link leads to an old bill, not the current one. And today the link isn't working at all. My boss has spoken to Telstra, to no avail. I've tried to set up email billing but our accoun ...

KarenTruter1208
Level 1: Cadet

john_w
Level 1: Cadet

Hey,Was just wondering whether you can purchase the Nighthawk M2 on a Prepaid (pay as you go) plan? For instance pay the Nighthawk M2 outright, and have a pay as you go plan inside. Thanks.

Molly123
Level 1: Cadet

It's for insurance purposes

Charlie500
Level 1: Cadet

Hi just spoke to chris id number 947732 from the Phillipines and he sort of encouraged me to move to another provider, his reasoning was that I’ll come back to Telstra. Really Telstra standards have dropped no point going to the ombudsman cause there ...

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit