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Telstra (Retired) PaulQ
Telstra (Retired)

  If you have a question or need a hand with your Telstra service, we’re here for you, whenever, wherever you are.

The easiest way to talk to us is online. We’re available 24x7 and you can get in touch with us via: LiveChat - chat with one of our ...

Caz
Level 2: Rookie

Just got a letter informing me that to receive a paper bill or to pay a bill in person or by post you will now be charging and adding $3.20 to the bill. I can deal with that, but please tell me that this does not apply to pensioners many of whom do n ...

Telstra (Retired) Yannick
Telstra (Retired)

Great news – the improvements you may have seen mentioned below are launching.  From 7 April 2013, you’ll notice the email you receive with your bill has changed.  In particular, you’ll be able to see the monthly billed amount in the email itself, wi ...

Telstra (Retired) gregII
Telstra (Retired)

Let’s face it – on a scale of zero to tedious, moving house would have to score a perfect ten!   If you’re anything like me, after hastily packing up your (way too many) belongings in pre-categorised boxes, cancelling the paper, organising removalist ...

Telstra (Retired) MattD
Telstra (Retired)

There are two ways you can save your payment details:   1. Login to My Account ► Click “Bill and Payment settings" ► Click “Save payment details” ► Select payment method ► Confirm details      2. Login to My Account or the Telstra 24x7 App® when mak ...

Noideaaboutthis
Level 1: Cadet

Why has my adsl been diconnected? My nbn order connectionis still days away

Ivy2
Level 1: Cadet

Hello, my internet has been unavailable for a week, in fact its still out. Ironically I have received my bill and been charged for the outage period. Fee for no service. Who can I email to complain about the fee for no service?

Noideaaboutthis
Level 1: Cadet

For the past 3 months i have been charged (and paid for by direct debit) for services that have not been provided.... telstra have admitted the problems, yet i am still to receive a refund.. and in fact continue to be charged for those non- services. ...

Ness7
Level 1: Cadet

Hi I was charged for foxtel now when I have 2 years free signing up with my foxtel bundle. How do I get refunded.

Coastalgirl
Level 1: Cadet

Can find my saved payments method however it can't be edited.
Do I delete then re fill in details?

Kristy111
Level 1: Cadet

I see on my Telstra app that there is a “cost to recontract to an eligible plan”
If I wish to change plans and change mobile device do I have to pay this recontracting fee as well as return my current device?

chanleic
Level 1: Cadet

I have submitted a request for my a data retrieval via the webform for detailed tower locations and outgoing calls and texts for a specific date range and the auto reply states I will hear from Telstra within 3 business days; it has been two weeks an ...

ROhan6
Level 1: Cadet
Racg00000000
Level 1: Cadet

I need to get copies of my receipts of my ore-pay sinceFebruary this year, is that possible?

Bongo-pc
Level 1: Cadet

I transferred from Optus two months ago. This is my first bill since that time. There is a Service Connection Charge for $99.00 that was explained to me when I accepted the transfer. What concerns me is that there are additional charges for my bundle ...

Kneu
Level 1: Cadet

VISA DEBIT PURCHASE TELSTRA APPLI MELBOU-$4.99

Foxybabe233
Level 1: Cadet

How much do I Owe on my Bill Please.

TobyDog
Level 1: Cadet

Just been charged for a call to a number in this area (I am in Werribee and I get free local calls), Don't recognise it - looked in the Charging Zones document and can't find it! How can I find out where it is?

a58745
Level 1: Cadet

I've signed up for "Home Internet Connect Plus" at $80/mth. My first account says:Home Internet connect Plus is $90 per monthis called a "bundle"for which I get a bundle discount of $10.No details on if the bundle discount is a one off or every month ...

FrenchieChick
Level 1: Cadet

My husband and I have seperated and I want to keep the account but he wants his name removed from the account, how do we go about this?

Shady43
Level 1: Cadet

How do I cancel a prepaid sim account from my Telstra app?

NedKelly7
Level 1: Cadet

I want to change my mailing address

nanabear2010
Level 2: Rookie

Hi all, my mother lives in a unit which is in a complex with other units. Her neighbour ( who I shall call Jenny  Jones ) called her over and showed her a letter she received from Telstra. It was a courtesy notification from Telstra stating and I quo ...

Ness7
Level 1: Cadet

Hi I was charged for foxtel now when I have 2 years free signing up with my foxtel bundle. How do I get refunded.

Kristy111
Level 1: Cadet

I see on my Telstra app that there is a “cost to recontract to an eligible plan”
If I wish to change plans and change mobile device do I have to pay this recontracting fee as well as return my current device?

chanleic
Level 1: Cadet

I have submitted a request for my a data retrieval via the webform for detailed tower locations and outgoing calls and texts for a specific date range and the auto reply states I will hear from Telstra within 3 business days; it has been two weeks an ...

ROhan6
Level 1: Cadet
Bongo-pc
Level 1: Cadet

I transferred from Optus two months ago. This is my first bill since that time. There is a Service Connection Charge for $99.00 that was explained to me when I accepted the transfer. What concerns me is that there are additional charges for my bundle ...

wazza7b7
Level 1: Cadet

I've had no internet since 08/04/18
techo was to be here today between 1300hr and 1700hrs well that was a no show.
they ring me at 1720hrs to inform me they are not coming and the available day is 28/04/18 this absolute bull **bleep**

Flyingzucchini
Level 2: Rookie

SpoilerSpoilerJust spent a week diagnosing this one - through Apple and Telstra. If you have Telstra’s caller tones service on your phone - it will cause issues on inbound callers not being able to hear you (with or without your Apple Watch paired). ...

Comeonn
Level 1: Cadet

When I moved house I was PROMISED my bill would stay the same. Telstra sneakily are charging me for a phone line $73 a month that I don’t even use. I tried phoning today but they won’t answer. I am a member of Choice so I will get them to follow up f ...

traceynarelle
Level 1: Cadet

Received a letter promising a $1700 refund as we didn't receive download speed. Still have not been reimbursed 2 months later. Have rung up twice, one person told us 3 to 5 days, another 3 to 4 weeks. Has been 2 months now.

Rubbish3
Level 2: Rookie

Spent 2hours 14 minutes speaking to four different people in four different countries. All of which were useless and pathetic in their understanding of service.telstra should reconsider its overseas call centres, as the experiment has failed... these ...

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