Accounts & Plans

Billing & Payments

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Telstra (Retired) PaulQ
Telstra (Retired)

  If you have a question or need a hand with your Telstra service, we’re here for you, whenever, wherever you are.

The easiest way to talk to us is online. We’re available 24x7 and you can get in touch with us via: LiveChat - chat with one of our ...

Level 2: Rookie

Just got a letter informing me that to receive a paper bill or to pay a bill in person or by post you will now be charging and adding $3.20 to the bill. I can deal with that, but please tell me that this does not apply to pensioners many of whom do n ...

Telstra (Retired) Yannick
Telstra (Retired)

Great news – the improvements you may have seen mentioned below are launching.  From 7 April 2013, you’ll notice the email you receive with your bill has changed.  In particular, you’ll be able to see the monthly billed amount in the email itself, wi ...

Telstra (Retired) gregII
Telstra (Retired)

Let’s face it – on a scale of zero to tedious, moving house would have to score a perfect ten!   If you’re anything like me, after hastily packing up your (way too many) belongings in pre-categorised boxes, cancelling the paper, organising removalist ...

Telstra (Retired) MattD
Telstra (Retired)

There are two ways you can save your payment details:   1. Login to My Account ► Click “Bill and Payment settings" ► Click “Save payment details” ► Select payment method ► Confirm details      2. Login to My Account or the Telstra 24x7 App® when mak ...

Level 1: Cadet

I dont know how this works but I am now very sceptical about anything that involves Telstra .Your a disgrace Telstra. I won’t go on. How do I contact someone in accounts ? I am in Greece and your 24/7 chatline doesn’t work , does it only work in Aust ...

Level 1: Cadet

I am unable to access Live Chat from overseas. I disconnected my Telstra services prior to leaving Australia, but I am still being invoiced. It seems impossible to contact Telstra by email or Live Chat. I dont have phone reception where I am living o ...

Level 1: Cadet

Is there a time limit to activate a prepaid sim ?

Level 1: Cadet
Level 1: Cadet

I have had mobile and broadband direct debit for decades with Telstra. Last 2 months have not been actioned automatically and late fees applied on both accounts. Betting it will happen again in July.  I spent more than an hour discussing with Telstra ...

Level 1: Cadet

I joined Telstra in January this year (2018) As part of my package a free month of Netflix was included.  I didn't use it, mainly because I already had a current account with Netflix. I informed Telstra I didn't wish to continue with Netflix because ...

Level 1: Cadet

I am asking on behalf of my husband. Telstra did not change my husbands address when he asked them to. He received his new phone at the new address. And a week later the phone broke. He was working away at the time and we had recently had a baby. Thi ...

Level 1: Cadet

Why isisnt my telstar and Netflix not working

Level 1: Cadet

Recontracting the mobile with over seas service to be added. As an old user of telstra business services over 15 years. This was first time we been given an opportunity to have free calling overseas service with additional 10 dollar pack.But later on ...

Level 2: Rookie


Level 1: Cadet

I received a Suspension notice for an account I have never owned. What do I do when the Telstra lady can't give me details about the account to enable to to understand when and who set it up?

Level 2: Rookie

. It has asked for the network key (WEP or WPA) where do I find this??

Level 1: Cadet

HiI have been talk to someone to cencelation my account since 27 / 04/18  before I left the Australia 22/04/18 have recipe a billing email from Telstra it’s the regular bill. It’s show me my account hasn’t been cancel yet then i call to Telstra from ...

Level 8: Inspector

 An excuse to pop back in ...  Anyway, is there a new scam email from Gerd offering a refund circulating? The actual address is... Gerd Schenkel Telstra Digital Sales and Service <> I'm thinking yes so obvs I haven't clicked to ...

Level 1: Cadet

Hi. I would like to no how many more months are left on my plan before i can cancel my current plan. Thanks

Level 1: Cadet

I have an overdue amount on my account but I was granted a payment extension for it. but this morning my account has been restricted and i have tried to use the 24x7 chat but it isnt working? I don't have any other way to contact telstra. 

Level 1: Cadet

Hi we have had no internet at home for over 12 hours we need our internet to be restored

Level 1: Cadet

I have requested an extension through app and need to have paid by today but I don’t get paid until next Wednesday- there wasn’t an option to discuss or change extension - I can’t pay today and don’t want to be disconnected

Level 1: Cadet

I am unable to access Live Chat from overseas. I disconnected my Telstra services prior to leaving Australia, but I am still being invoiced. It seems impossible to contact Telstra by email or Live Chat. I dont have phone reception where I am living o ...

Level 1: Cadet

What can you use " Recharge Credit " ????????Its a simple question, what about a simple answer. ??

Level 1: Cadet

Hi can handle having problems but when you get 3 phone calls saying nbn rep will be there Friday between 1 and 5 with 45min notice someone 18 or older home so take a half day of only to have not turn up and then Telstra ring to say working fine 2hrs ...

Level 1: Cadet

Hi there, so I recently departed Australia after changing from a monthly plan to a long-term $70 prepaid plan. I then set unconditional call-diversion to an Australian number, but I keep my phone on so that I can receive sms text messages from my ban ...

Level 1: Cadet

With these constant outages the apologies are good, however what about the disruption to paying customers?
I pay over a $100 per month for a extremely poor service.
The question is if someone contacts me as a thing called Customer Service is something ...

Level 11: Detective

After yet another Telstra outage, what rights do customers have to terminate their contracts early on account of Telstra failing to provide its service. If I don’t pay my bill I am penalised yet this goes unpunished.

Level 1: Cadet

I recently cancelled my contracts to change to prepaid. This left me with a large cancellation bill.
I have since been contacted by "impact financial services" saying that they are acting on behalf of telstra, but i have never recieved any documentati ...

Level 21: Augmented ForensicsGuru
Level 21: Augmented

@Dtails, if you are talking about the $10 per 1GB automatic top up, AFAIK, you cannot stop it. And to be honest it's good thing. Under old system, the 1GB extra would cost you fortune... All you can do is to monitor your data closely and disable befo ...

Level 1: Cadet

Looking looking for my bill for April

Level 1: Cadet

I've had no internet since 08/04/18
techo was to be here today between 1300hr and 1700hrs well that was a no show.
they ring me at 1720hrs to inform me they are not coming and the available day is 28/04/18 this absolute bull **bleep**

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