Billing & Payments

  If you have a question or need a hand with your Telstra service, we’re here for you, whenever, wherever you are.

The easiest way to talk to us is online. We’re available 24x7 and you can get in touch with us via: LiveChat - chat with one of our ...

Just got a letter informing me that to receive a paper bill or to pay a bill in person or by post you will now be charging and adding $3.20 to the bill. I can deal with that, but please tell me that this does not apply to pensioners many of whom do n ...

Great news – the improvements you may have seen mentioned below are launching.  From 7 April 2013, you’ll notice the email you receive with your bill has changed.  In particular, you’ll be able to see the monthly billed amount in the email itself, wi ...

Let’s face it – on a scale of zero to tedious, moving house would have to score a perfect ten!   If you’re anything like me, after hastily packing up your (way too many) belongings in pre-categorised boxes, cancelling the paper, organising removalist ...

There are two ways you can save your payment details:   1. Login to My Account ► Click “Bill and Payment settings" ► Click “Save payment details” ► Select payment method ► Confirm details      2. Login to My Account or the Telstra 24x7 App® when mak ...

Hello,

I've reveived my bill and followed the prompts to set up a direct debit to pay the bill amount on the due date. Will this occur for the current bill, or only future bills i.e. I need to manually oay this month?

Thanks!

I got my Telstra bill yesterday and it has that I have $2719.60 cr so I’m just seeing if I can get that money because that would be handy for other bill that I need to pay?

So I upgraded my phone, from the email that Telstra sent me - from an iphone 7 to an iphone X - this occured on the 10th december 2018. To this day, Telstra have not changed my plan over, credited me $100.00, changed my GB to 30 per month and still b ...

I have signed up for $69 plan on 17th December, 2018. Telstra was running a $20 discount on that plan for a new customer. But they are not applying the $20 discount on my plan. They are only applying $10 discount instead. When i contact their billing ...

not getting any response on phone as too complicated with calls and hard to understand what to do 

I'd like to know how the accessory repayment plan is invoiced. Say for example I purchased an Apple Watch on ARO, would I receive an invoice for the full RRP, or proof of purchase with RRP? Or would it simply be added to my monthly bill repayment?

this is what I would expect to see on my first Telstra bill.  A total charge for $88, plus a $100 credit for being a LOYAL CUSTOMERInstead I was given a charge of $79, with two $10 credits, plus a $39 phone charge.live chat continues to repeat what i ...

hi my account dated 7 feb show charge for disability phone I was issued a new phone in January which is not a disability phone please advise

I wish to set up a direct debit account for my brother in law who has a Telstra account to pay his landline phone bill but he now wishes to go nbn with Telstra.He has no computer and no email address.