Accounts & Plans

Billing & Payments

cancel
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
cheeky
Level 1: Cadet

IG8 PTY LTD is not a scam - I have a $6.60 charge on my account for this also for many months - I looked at the bottom of my account as to what this third party charge was - It had a discription INPHO19904598MT - this is a premium SMS - it also has a ...

tweedie
Level 1: Cadet

Where do you find the link to take you to "Telstra Live chat " so you can talk to a telstra rep online?.

geraldg0530
Level 1: Cadet

I have direct debit and have a new bank card

Kelly191
Level 1: Cadet

Hi. How can I get Telstra to realise they have managed to add a totally different person to my account? I am getting their emails and their texts from Telstra. I am getting their one time codes. I had this account with broadband and mobiles for a whi ...

immortalmc
Level 1: Cadet

On the 3rd of May, I called 13 22 00 to organise a refund for an overpayment. The consultant I spoke to asked for the amount and initially advised she would send me a cheque. Having organised a refund of an overpayment before I knew this was not the ...

Janpiet194673
Level 1: Cadet

Hi  I am traveling in the Netherlands, after 10 days using my iPad my creditcard has been charged $4,263.53 when I check my account it doesn't show that ,this an incorrect withdrawal my bank tells me I must talk to you , can help me to correct this o ...

ungefinedundefi
Level 1: Cadet

My account is <Removed for Privacy> The Bill in question is <Removed for Privacy> You'd better have a good excuse as i have always paid my bill. So much for loyalty with Telstra!

JA5
Level 6: Bloodhound

When will Powerbeats Pro be available from accessories.telstra.com.au? Also, will they be available on a 24 month plan?

mjtmaintenance1
Level 1: Cadet

Hello,
I have paid bill number <Removed for Privacy> for the sum of $332.95

zottles
Level 3: Gumshoe

I have paid dozens of late fees because I have never been able to set up automatic payments. I tried a few times a few years ago and gave up. Decided to try again recently and these are the things which make me think there's something wrong with eith ...

Pegasus69
Level 3: Gumshoe

Hi I've been looking at the Telstra Thanks Offering, as I used the previous (expired) service, but one thing that is concerning me is that there are 2 statements in the terms and conditions that state the following: Telstra may collect information on ...

Fix-it
Level 1: Cadet

Since I made a complaint on 4/5/19 about billing & received a SR ref # it took five days to receive an email on 10/5/19 asking me to accept an offer. The problem is: the offer is worse than what I received when I connected to chat on 8/5/19 & resolve ...

Beachgrob
Level 5: Eagle Eye

I receive my Telstra bill each month via email. I bank with CommBank and use the BPAY View facility whereby Telstra send my bill details to the bank and I can then get it paid automatically from my CommBank account. I do this with a number of billers ...

Customer2019_
Level 1: Cadet

I want to check if the email is spam or not as I don't recognise the account. If it's emailed by Telstra <victoria.hetherington@prioritytaxservices.net>is this Telstra?thanks

DuckDodgers
Level 19: Deputy Director

HiWas wondering if someone could confirm something for me.My girlfriend is on a non-contract cable connection and is currently able to get NBN. So we are looking cancelling her cable connection but was told that there is a fee for the modem. Im not r ...

j-croce
Level 1: Cadet

I returned my set top box back in January. I'm still waiting for the $300 equipment cost to be credited back to the account.Have rung telstra 3 times only to be told it can take 2 billing cycles to be applied. Here we are 3 months down the track and ...

KJ979
Level 1: Cadet

How do I get a receipt for the Recharge made towards my Prepaid number

Beatle6969
Level 1: Cadet

Need an extension till wednesday

John2041
Level 2: Rookie

Can we no longer pay a Telstra bill using Visa checkout?

Rosie_71
Level 1: Cadet

I would like to make my mobile number unlisted and not be shown in the white pages or google search. But I cannot find the privacy settings to do that on my account or in the app

KatieBrown
Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

AncientMike
Level 1: Cadet

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

1657
Level 1: Cadet

Krisstie22
Level 1: Cadet

P

Pa

Azia07
Level 1: Cadet

Seeing as I pay $12/month it would be good to get value for that.  Having internet down all day only to be told there are no problems in my area and it must be a fault with my computer or connections, etc. a number of times THEN told to call a 13 num ...

Rodgin
Level 1: Cadet

What can you use " Recharge Credit " ????????Its a simple question, what about a simple answer. ??

1Roundabout2
Level 1: Cadet

Hi can handle having problems but when you get 3 phone calls saying nbn rep will be there Friday between 1 and 5 with 45min notice someone 18 or older home so take a half day of only to have not turn up and then Telstra ring to say working fine 2hrs ...

easycass
Level 1: Cadet

Hi there, so I recently departed Australia after changing from a monthly plan to a long-term $70 prepaid plan. I then set unconditional call-diversion to an Australian number, but I keep my phone on so that I can receive sms text messages from my ban ...

TT1969
Level 1: Cadet

With these constant outages the apologies are good, however what about the disruption to paying customers?
I pay over a $100 per month for a extremely poor service.
The question is if someone contacts me as a thing called Customer Service is something ...

BenjiC
Level 11: Detective

After yet another Telstra outage, what rights do customers have to terminate their contracts early on account of Telstra failing to provide its service. If I don’t pay my bill I am penalised yet this goes unpunished.

Our community experts

Telstra 24x7®

View your current bill summary and pay your bill with the Telstra 24x7® App

Download now