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Billing & Payments

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gb1517
gb1517
Level 1: Cadet
yesterday

Contact customer service via email

I shut my account down in November before returning to the UK. I have since been sent several bills for amounts I do not owe. These have been passed over to The Probe Group, who have been harassing me for payment.  I have tried speaking with the live ...

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SassSauce
SassSauce
Level 1: Cadet
yesterday

Pls help 🖤

Hola amigos, Any kind soul want to help ya girl out and try recharge my acc.? I usually use paypal but it keeps saying error with payment.. and i have no data to be able to solve the problem. Iv been talking with Telstra ALL DAY and they cant possibl ...

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ROCKY2020
ROCKY2020
Level 1: Cadet
Monday

Abuse from telstra agents

How do I have my complaints I submitted to Telstra via the online form escalated. This is of a very serious matter which have had admissions of guilt from a supervisor. My issue also has not been resolved leading to financial loss.

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BosonsMate
BosonsMate
Level 1: Cadet
Sunday

International Roaming Data

i have recently completed a cruise Sydney - Melbourne - Hobart and i have an international Data Roaming bill for 56.53Mb - $170.19. If i have used my phone in the ports i would have using my regular Telstra Account. If i was a sea and out of Telstra ...

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AlireZa88
AlireZa88
Level 1: Cadet
Saturday

Extension

Hi I just applied online for extension regarding my bill and was approved but still I am not able to make my phone call

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jjc14
jjc14
Level 1: Cadet
Saturday

Iam in no-mans land

 every time I try to ring someone I get a message to say that

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JustSomeRandom
JustSomeRandom
Level 4: Private Eye
a month ago

Complaint issues

Does Telstra actually make attempts to contact customers with a complaint or do they just close it off because they are lazy? My complaint was lodged on 12.01.2020 with SR 1-2332780994270 The emails I have received state that they tried calling and e ...

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Rebeccav23
Rebeccav23
Level 1: Cadet
Friday

Disconnected from service

Hello I am restricted from the Telstra App and unable to connect with Telstra via phone. 

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Daniel1421
Daniel1421
Level 2: Rookie
Friday

Accounts

Hi Telstra  I am currently out of Australia and I can’t access my Telstra account. I keep getting the response “ No accounts found”. I’ve been out for a month due to visa renewal. I’ve left my job due to the visa renewal process so I am financially n ...

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BigP129
BigP129
Level 1: Cadet
Thursday

i want to make a payment, how can i get into my account now?

it seems there are changes in bigpond

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Addled
Addled
Level 1: Cadet
2 weeks ago

Calls to 1300 numbers

I can only find posts from 2014 on this so would like to check current information.... Do I get charged additional for calls to 1300 numbers? 

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Jake51
Jake51
Level 1: Cadet
3 weeks ago

Billing after account has been deleted

Hi there, I cancelled my service with Telstra and deactivated my account on the 13/14th December (at which point I asked if there was any outstanding billing) and later have received emails saying that I owe $3.33. I’ve tried to resolve thing many ti ...

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VickyS
VickyS
Level 1: Cadet
a month ago

change my maling address

I want to change my mailing address how do I do it.  Can you please send me a email :- <removed for privacy>

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delta19
delta19
Level 1: Cadet
a month ago

Late fees without notification

Why is that I can get notifications of a missed payment on a bill from my energy retailer before a late fee is issued, however Telstra being a telecommunications company cannot send text message notifications under the same circumstances?Is this just ...

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Intrepid-D
Intrepid-D
Level 1: Cadet
a month ago

FTTP Phone connection?

I have just had a FTTP connection completed. I have the Smart modem Gen 2. When I was on ADSL I had the same modem and the phone connected to the phone port, though now believe I use the DSL port. Is this correct? And what are the handset requirement ...

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Marlee44
Marlee44
Level 1: Cadet
December

How do I call Telstra accounts from nz

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_Greg_
_Greg_
Level 1: Cadet
November

Applying for a Credit after outage

Hi,Our Internet & Foxtel experienced a service outage for 4 days 7 hours which was finally resolved last night. Where do I find the link to apply for a Credit for this service outage?Thanks.

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Awarechimp
Awarechimp
Level 1: Cadet
November

Telstra app web account site SLOW

Have app and ID change of direct debit details takes days unbelievable , help on app sents me to Telstra  web page which requires i log in and also tells me to download app and get Testra ID even though i have these. I made a payment online to my acc ...

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KAT1008
KAT1008
Level 2: Rookie
October

Numbers missing

I noticed that my mobile bills when I download from my account do not list the numbers I have called.  I am trying to backtrack and find when I made calls to an international number from June to September but they are not listed even though there are ...

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JA1302
JA1302
Level 1: Cadet
November

Mobile prepaid phone payment.

Could you please help me. How do I now pay my monthly prepaid mobile service? It needs to be paid in 3 days. I have just had to cancel my credit card due to fraudulent use.

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ROCKY2020
ROCKY2020
Level 1: Cadet
Monday

Abuse from telstra agents

How do I have my complaints I submitted to Telstra via the online form escalated. This is of a very serious matter which have had admissions of guilt from a supervisor. My issue also has not been resolved leading to financial loss.

  • 36 Views
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rsrsrsrs
rsrsrsrs
Level 1: Cadet
Wednesday

Cannot download latest bill

Hi folks, I've had constant trouble downloading my bill online. The link leads to an old bill, not the current one. And today the link isn't working at all. My boss has spoken to Telstra, to no avail. I've tried to set up email billing but our accoun ...

  • 76 Views
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KarenTruter1208
KarenTruter1208
Level 1: Cadet
a week ago

Phone bill

  • 78 Views
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john_w
john_w
Level 1: Cadet
a week ago

nighthawk m2 - Pre-Paid

Hey,Was just wondering whether you can purchase the Nighthawk M2 on a Prepaid (pay as you go) plan? For instance pay the Nighthawk M2 outright, and have a pay as you go plan inside. Thanks.

  • 82 Views
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Molly123
Molly123
Level 1: Cadet
a week ago

How do i get itemised phone records?

It's for insurance purposes

  • 79 Views
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Charlie500
Charlie500
Level 1: Cadet
2 weeks ago

Loyalty to long serving customers

Hi just spoke to chris id number 947732 from the Phillipines and he sort of encouraged me to move to another provider, his reasoning was that I’ll come back to Telstra. Really Telstra standards have dropped no point going to the ombudsman cause there ...

  • 111 Views
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Dark1
Dark1
Level 1: Cadet
3 weeks ago

Missing 🙄

TRANSACTION DETAILS Description: V6129 20/01 TELSTRA PAYBYPHONE MELBOURNE 01171117377 Amount: - $600.00 When: Monday, 20 Jan 2020 ABN: 33051775556 Phone number: 13 22 00 Email address: noreply@telstra.com.au Website: telstra.com.au

  • 142 Views
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Doingmyheadin
Doingmyheadin
Level 1: Cadet
a month ago

Visa check out drama

For the last 4 or 5 payments doesn't recognise password try resetting and says experiencing difficulties try again later. Doesn't help when you need to pay the bill

  • 138 Views
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Darrencasbolt73
Darrencasbolt73
Level 1: Cadet
a month ago

View earlier detailed bill

Detalied bill

  • 143 Views
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DE33
DE33
Level 1: Cadet
a month ago

Website Scheduled Payments

I have been trying to find out why the websites Scheduled payment no longer works. For years I have been using this service and for some months now it keeps giving me a message that "Due to Technical Restrictions my payment cannot be processed". Call ...

  • 216 Views
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Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

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