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Billing & Payments

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BRETT51
BRETT51
Level 1: Cadet
Monday

PREMIUM SPEED BOOST

I have just received a bill; which has had premium speed boost added to it for $30 per month. I didn’t ask for anything to change, does anybody know why/how TELSTRA just adds extra costs to bills? 

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1236754
1236754
Level 1: Cadet
yesterday

Why is dealing with Teltstra like having the resources of a third world country ?

How is it that Telstra internal communications are so basically flawed that it effects every aspect of their bussiness or denounces the word quality ?

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1236754
1236754
Level 1: Cadet
yesterday

why is it that your different areas within Telstra communicate so that you r right hand understand

why is its what the left is doing . why is it that your happy to have customers trying to find their solution to problems that generate from your processes. I amazed how bad Telstra is at customer service and  that your different areas within Telstra ...

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SP36
SP36
Level 1: Cadet
Friday

direct debit pre paid

Hi all!! How can I set direct debit for pre-paid? 

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badgrill
badgrill
Level 4: Private Eye
Friday

Telstra Billing on Google Play

Hi What's the limit (if there is one) on using Telstra as a payment method on Google Play store? I have had a payment declined as "Payment method declined". I am a post-paid customer; how do I increase my spend limit (or at least know what it is so I ...

  • 40 Views
  • 0 Replies
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FrustratedC
FrustratedC
Level 1: Cadet
Thursday

How to enforce an agreement with the TIO and Telstra?

Have you ever heard of an issue where Telstra - by error - pays you a direct CREDIT each month? You haven't? That's because if Telstra is accidentally paying you, they fix it immediately. On the other hand, if Telstra has a repeating issue, they don' ...

  • 42 Views
  • 0 Replies
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brosalie
brosalie
Level 1: Cadet
Wednesday

Telstra didn't bill me for a month, then double billed me with a short payment date.

I didn't recieve a monthly $90 bill for my bundle, after speaking with a team member via phone they didn't raise any concerns as to why the bill had not been delivered to my account. I assumed this was because my service has not been working properly ...

  • 52 Views
  • 0 Replies
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StevenBenojo
StevenBenojo
Level 1: Cadet
Wednesday

Why charge me for late payment fee?

Hi, I got the email about the next bill that include the late payment fee, please double check the date of payment for my last bill. I got the reminder last week to let me pay the bill to avoid the late payment fee, so I paid it last week. Please dou ...

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Annabel919
Annabel919
Level 1: Cadet
Wednesday

Overdue

My last mouths bill is $90，and I have pay $180 before the overdue date. But when I log on the app Telstra24*7，it show a sentence in red colour：overdue amount from last bill：$90.00.
My have paid the bill through commwealth BPAY and Paypal before duedat ...

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Fred2021
Fred2021
Level 1: Cadet
Wednesday

Telstra Account

HI ,I have received an email to say that my husband has   registered to log into my telstra account. This is no true. So presumeably some one else has. What can I do about this

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Marlee44
Marlee44
Level 1: Cadet
Tuesday

How do I call Telstra accounts from nz

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_Greg_
_Greg_
Level 1: Cadet
2 weeks ago

Applying for a Credit after outage

Hi,Our Internet & Foxtel experienced a service outage for 4 days 7 hours which was finally resolved last night. Where do I find the link to apply for a Credit for this service outage?Thanks.

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Awarechimp
Awarechimp
Level 1: Cadet
3 weeks ago

Telstra app web account site SLOW

Have app and ID change of direct debit details takes days unbelievable , help on app sents me to Telstra  web page which requires i log in and also tells me to download app and get Testra ID even though i have these. I made a payment online to my acc ...

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KAT1008
KAT1008
Level 2: Rookie
a month ago

Numbers missing

I noticed that my mobile bills when I download from my account do not list the numbers I have called.  I am trying to backtrack and find when I made calls to an international number from June to September but they are not listed even though there are ...

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JA1302
JA1302
Level 1: Cadet
a month ago

Mobile prepaid phone payment.

Could you please help me. How do I now pay my monthly prepaid mobile service? It needs to be paid in 3 days. I have just had to cancel my credit card due to fraudulent use.

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jhwiz
jhwiz
Level 5: Eagle Eye
a month ago

Primary source of income

Why was I asked for my Primary Source of Income while placing an order? I've never been asked that before while doing a credit assessment. Consultant could only say that its a new legal process enforced by the ACMA.

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Pavisidhu
Pavisidhu
Level 1: Cadet
October

Call history

Hi all m just wondering how can I obtain the calls history of last couple months 

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171019
171019
Level 1: Cadet
October

How do I update my White Pages Australia Residential Details

Hello, In Chat, what categories do I select to be able to update my White Pages Australia residential details. There seems to be no obvious choices in the drop down lists relating to this Thanks 

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KT166
KT166
Level 1: Cadet
October

Billing -text messages

Can I get billing history that contains a list of numbers texted in the selected timeframe? Obviously it won't contain the actual messages sent, but I require a log that will show who they were sent to at what time.

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Wheretonext
Wheretonext
Level 2: Rookie
September

Telstra's incompetence or fraud within?

My elderly mother has been getting incorrect invoices from Telstra for about 9 months now - one in her name and another in my dead father's name. Neither set of invoices have been paid in full and, to their credit, Telstra has allocated a case manage ...

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SP36
SP36
Level 1: Cadet
Friday

direct debit pre paid

Hi all!! How can I set direct debit for pre-paid? 

  • 40 Views
  • 0 Replies
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badgrill
badgrill
Level 4: Private Eye
Friday

Telstra Billing on Google Play

Hi What's the limit (if there is one) on using Telstra as a payment method on Google Play store? I have had a payment declined as "Payment method declined". I am a post-paid customer; how do I increase my spend limit (or at least know what it is so I ...

  • 40 Views
  • 0 Replies
0 Kudos
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FrustratedC
FrustratedC
Level 1: Cadet
Thursday

How to enforce an agreement with the TIO and Telstra?

Have you ever heard of an issue where Telstra - by error - pays you a direct CREDIT each month? You haven't? That's because if Telstra is accidentally paying you, they fix it immediately. On the other hand, if Telstra has a repeating issue, they don' ...

  • 42 Views
  • 0 Replies
0 Kudos
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More
brosalie
brosalie
Level 1: Cadet
Wednesday

Telstra didn't bill me for a month, then double billed me with a short payment date.

I didn't recieve a monthly $90 bill for my bundle, after speaking with a team member via phone they didn't raise any concerns as to why the bill had not been delivered to my account. I assumed this was because my service has not been working properly ...

  • 52 Views
  • 0 Replies
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oldguyzrule
oldguyzrule
Level 2: Rookie
Tuesday

Mobile Enhanced SMS on Pixel 3a - Beware SMS delivery reporting may be preset on phone.

First 2 bills for my wife and I using our Google Pixel 3a and hers had a load of Mobile Enhanced SMS and mine didn't - on her phone went into settings in SMS Messages App / Advanced and turned off "Get SMS delivery reports".Problem solved and 5 cents ...

  • 50 Views
  • 0 Replies
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Janet14
Janet14
Level 1: Cadet
Monday

Email bill link and Telstra contact link not working on email

I am unable to view my Telstra bill from the link provided. The link takes me to the webpage and I can login but am then told there is an error and I cannot view the bill! In the same email is a link to contact Telstra but that too does not work. An ...

  • 53 Views
  • 0 Replies
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DO11
DO11
Level 1: Cadet
Monday

Bill credit

I receive a bill via email. I’m in the U.K.  I have credit from a closed account. Telstra won’t let me Live Chat to sort it. I’d like my money paid into my bank account. 

  • 46 Views
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Marko661
Marko661
Level 1: Cadet
a week ago

Tax invoice for online phone purchase

Hi, I require a tax invoice for online phone purchase 

  • 109 Views
  • 0 Replies
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Wh0
Wh0
Level 1: Cadet
October

When will Telstra introduce an effective auto recharge

Just wondering, if there is any plan to introduce an effective auto-recharge option. The current option is just crap. A few basic features are required. 1. Recharge when the previous recharge is expired. We can't set recharge on the 3rd of every mont ...

  • 269 Views
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LeslieV1
LeslieV1
Level 1: Cadet
August

PDL Error when printing Telstra created PDF account document

I receive bills for my two Telstra accounts via email each month. Both are PDF documents. One bill prints satisfactorily the other bill gives me a PDL error and wont print. It is not an Adobe problem nor is it a Fuji Xerox printer problem it is a Tel ...

  • 537 Views
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Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
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Find out more about the Telstra 24x7 App and direct debit ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

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