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Billing & Payments

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Telstra (Retired) PaulQ
Telstra (Retired)

  If you have a question or need a hand with your Telstra service, we’re here for you, whenever, wherever you are.

The easiest way to talk to us is online. We’re available 24x7 and you can get in touch with us via: LiveChat - chat with one of our ...

Level 2: Rookie

Just got a letter informing me that to receive a paper bill or to pay a bill in person or by post you will now be charging and adding $3.20 to the bill. I can deal with that, but please tell me that this does not apply to pensioners many of whom do n ...

Telstra (Retired) Yannick
Telstra (Retired)

Great news – the improvements you may have seen mentioned below are launching.  From 7 April 2013, you’ll notice the email you receive with your bill has changed.  In particular, you’ll be able to see the monthly billed amount in the email itself, wi ...

Telstra (Retired) gregII
Telstra (Retired)

Let’s face it – on a scale of zero to tedious, moving house would have to score a perfect ten!   If you’re anything like me, after hastily packing up your (way too many) belongings in pre-categorised boxes, cancelling the paper, organising removalist ...

Telstra (Retired) MattD
Telstra (Retired)

There are two ways you can save your payment details:   1. Login to My Account ► Click “Bill and Payment settings" ► Click “Save payment details” ► Select payment method ► Confirm details      2. Login to My Account or the Telstra 24x7 App® when mak ...

Level 1: Cadet

I received the text telling me I must return my Google Pixel as the contract is about to end. I don't recall setting it up as a lease to begin with but anyway...

If I don't return the phone, what are the implications? What sort of fee might I incur?

Level 1: Cadet

So I upgraded my phone, from the email that Telstra sent me - from an iphone 7 to an iphone X - this occured on the 10th december 2018. To this day, Telstra have not changed my plan over, credited me $100.00, changed my GB to 30 per month and still b ...

Level 1: Cadet
Level 1: Cadet

I got my Telstra bill yesterday and it has that I have $2719.60 cr so I’m just seeing if I can get that money because that would be handy for other bill that I need to pay?

Level 1: Cadet

I have signed up for $69 plan on 17th December, 2018. Telstra was running a $20 discount on that plan for a new customer. But they are not applying the $20 discount on my plan. They are only applying $10 discount instead. When i contact their billing ...

Level 1: Cadet

not getting any response on phone as too complicated with calls and hard to understand what to do 

Level 1: Cadet

this is what I would expect to see on my first Telstra bill.  A total charge for $88, plus a $100 credit for being a LOYAL CUSTOMERInstead I was given a charge of $79, with two $10 credits, plus a $39 phone chat continues to repeat what i ...

Level 2: Rookie

I'd like to know how the accessory repayment plan is invoiced. Say for example I purchased an Apple Watch on ARO, would I receive an invoice for the full RRP, or proof of purchase with RRP? Or would it simply be added to my monthly bill repayment?

Level 1: Cadet


I've reveived my bill and followed the prompts to set up a direct debit to pay the bill amount on the due date. Will this occur for the current bill, or only future bills i.e. I need to manually oay this month?


Level 1: Cadet

hi my account dated 7 feb show charge for disability phone I was issued a new phone in January which is not a disability phone please advise

Level 1: Cadet

Hello l paid my broad band bill and its saying on the bill l have $119 in credit does that mean l dont pay the next bill when its due lm a little confused ?

Level 1: Cadet

Spoilerwhy do I get charged for call's when I call from my mobile to  mobile that is in my account?why do I get charged for call's when I call from my mobile to  mobile that is in my account?

Level 8: Inspector

Hi, Had the privilege of always emailed and posted bills. Great, as bad WiFi on ships or open WiFi shops are not the safest for banking, so a relative paid the posted bills and as a pensioner I did not get hit with a $15 late payment fee. Last Decemb ...

Level 1: Cadet

I am getting computor phone calls to say that my internet is going to be disconnected. I have checked my billing on my telstra account and the last bill that I paid was to be paid on the 14th january  and they said that it had been paid for.whats goi ...

Level 2: Rookie

When I buyout the phone on my contract. Does that mean I can keep the phone? If so do I have to sign up again for another phone plan?

Level 1: Cadet

How do I access past bills, I need a copy of one.

Level 1: Cadet

I need to have my whole account explained to me and also a payment agreement finalised and how much a fortnight direct debit

Level 1: Cadet

Is there a Telstra email address that we can forward Phishing emails carrying Telstra branding?

Level 7: Deputy Inspector

I have never been able to access my bill via Telstra 24x 7 - ever. I am logging in on my iPad. The page just tells me it is getting my services and hangs. And does so each time I try to access my account. Not good!

Level 1: Cadet

recently changed my plan and recieved a text to say i will only get an email bill which is not satisfactory for me

Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

Level 1: Cadet

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

Level 1: Cadet

Level 1: Cadet



Level 1: Cadet

Seeing as I pay $12/month it would be good to get value for that.  Having internet down all day only to be told there are no problems in my area and it must be a fault with my computer or connections, etc. a number of times THEN told to call a 13 num ...

Level 1: Cadet

What can you use " Recharge Credit " ????????Its a simple question, what about a simple answer. ??

Level 1: Cadet

Hi can handle having problems but when you get 3 phone calls saying nbn rep will be there Friday between 1 and 5 with 45min notice someone 18 or older home so take a half day of only to have not turn up and then Telstra ring to say working fine 2hrs ...

Level 1: Cadet

Hi there, so I recently departed Australia after changing from a monthly plan to a long-term $70 prepaid plan. I then set unconditional call-diversion to an Australian number, but I keep my phone on so that I can receive sms text messages from my ban ...

Level 1: Cadet

With these constant outages the apologies are good, however what about the disruption to paying customers?
I pay over a $100 per month for a extremely poor service.
The question is if someone contacts me as a thing called Customer Service is something ...

Level 11: Detective

After yet another Telstra outage, what rights do customers have to terminate their contracts early on account of Telstra failing to provide its service. If I don’t pay my bill I am penalised yet this goes unpunished.

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