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Mandamanson
Level 1: Cadet

Looking through the text messages on my bill recently, the amount and times just doesn't make any sense. Would these be incorrect somehow? I know i hadn't sent the amount of texts as listed nor sent them at some of the times either. Anyone else have ...

silcar
Level 6: Bloodhound

Where can I see if the expiry date has been changed!!!I tried many times to find it and finished up registering. For that I have been charged 3 (THREE) times the $1 !Then I did go on chat a couple of times and did not get anywhere even as the "chatte ...

FRED2510
Level 1: Cadet

can some one tell me how to contact credit mangment on line 

BGWil76
Level 1: Cadet

Has anyone else ordered the Apple Watch Series 5 for $35 per month then when the first payment is requested is then double, they’re asking $70 a month? 

Marbrem
Level 2: Rookie

HEY IS ANYBODY ELSE GETTING EMAILS STATING THAT THEIR /YOUR BILL IS BEING HELD BACK I HAVE HAD 2 EMAILS SO FAR BUR THE GUY WHO SENT THEM WORKS IN THE FINANCE DEPT AS i FOUND OUT BUT I HAVE NOT HAD A REASONABLE REASON WHY AS YET

jo1231
Level 1: Cadet

contempt for the customer the complaint is with the ombudsmen was told 4 to 5 weeks for them to get my complaint addressed. TIO sent a request to telstra not to take any action on the disputed amount not good enough for telstra they had to cut my ser ...

Sonia79
Level 1: Cadet

I had no internet when I moved house despite notifying them of my move. There was no service at the house for 3 weeks, then the technician did not come when he was booked or notify me despite being able to send a text to confirm appt. they were rude ...

Jasonr1
Level 1: Cadet

This account is fraudulent.  Apparently someone opened up a home broadband as well as 4 phones under my name.  I live in Texas,  USA.  Please contact me immediately.Complaint SR-1-2212645456884  

Gisman
Level 1: Cadet

I have 2 accounts linked to my Telstra login. These two accounts have services attached to them, 1 account for internet & a mobile service and the second account for just one mobile service.  I recently logged in to the Telstra website to pay a bill ...

Ogg
Level 1: Cadet

In March 2019 my bill was placed on hold due to an outage that started in February 2019 and it's currently still ongoing. I was told by Telstra to not pay the bill and I will not be suspended they will put my bill on hold until the problem has been r ...

Wheretonext
Level 2: Rookie

My elderly mother has been getting incorrect invoices from Telstra for about 9 months now - one in her name and another in my dead father's name. Neither set of invoices have been paid in full and, to their credit, Telstra has allocated a case manage ...

bob12345678
Level 1: Cadet

Hi, A few days ago I purchased online an Apple Watch S5, and as a Telstra customer, I can choose to pay off the watch over a 24 month period ($35 a month). There was definitely no option to change these terms during the purchase flow (I've checked), ...

2791955
Level 1: Cadet

S9+

silvergull
Level 5: Eagle Eye

G'day, My Telstra Plus Account has been closed due to Bereavement. What does Bereavement mean in this case????Have I Died?? Silvergull

EdAq
Level 2: Rookie

My connection has still not been reinstated despite an order in for the last 4 days to have the restrictions removed. I have 4 mobile plans on my account and two of those were reinstated immediately.  I have attempted to discuss the issue at great le ...

Fishing60
Level 1: Cadet

What happens when you have paid twice ? 

whyisitsoslow
Level 2: Rookie

Why does it take such a long time for a bill payment to show up on My Telstra account page. I paid my current bill at about 2am on Saturday the 31st and over 30 hours later my bill on your website is still not showing up as paid (even though I know I ...

jhwiz
Level 2: Rookie

After transitioning to nbn and going from quarterly to monthly bills, is it possible to revert back to being billed quarterly?

Lucianolicous
Level 1: Cadet

Hi, I used to be able to add a roaming international browse plus pack before i switched to pre-paid max pre-paid plan. Now i cannot seem to purchase any plus packs at all. On the website it just says that I need credit. "You need more recharge credit ...

RLB46
Level 7: Deputy Inspector

When paying by direct debit do you receive any confirmation of payment such as an email or other receipt?

Mandamanson
Level 1: Cadet

Looking through the text messages on my bill recently, the amount and times just doesn't make any sense. Would these be incorrect somehow? I know i hadn't sent the amount of texts as listed nor sent them at some of the times either. Anyone else have ...

LeslieV1
Level 1: Cadet

I receive bills for my two Telstra accounts via email each month. Both are PDF documents. One bill prints satisfactorily the other bill gives me a PDL error and wont print. It is not an Adobe problem nor is it a Fuji Xerox printer problem it is a Tel ...

Markiii
Level 2: Rookie

Hi Approximately 13 months ago I signed up for the Google Pixel 2 XL $0 handset repayment on the $59 (-$10 port in credit). In my app I was given a banner to upgrade my plan and saw the $69 BYO plan (-$20 for promo credit). I checked online prior to ...

roadtrain
Level 1: Cadet

I terminated my contact one month early of a 24 month contract with a Samsung s8+ lease deal which means I now have to pay for the phone at fair market value. I have rung Telstra but they can’t seem to tell me what that figure will be.
Any idea how th ...

xplora
Level 1: Cadet

Have contacted Telstra numerous times over the past 2 years about getting another persons account.......without success So here's an idea for Telstra//............................get yr accounts in order. The account I get is copied hereunder....get ...

KatieBrown
Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

AncientMike
Level 1: Cadet

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

1657
Level 1: Cadet

fowlerd
Level 1: Cadet
Krisstie22
Level 1: Cadet

P

Pa

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