Accounts & Plans

Billing & Payments

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Level 1: Cadet

IG8 PTY LTD is not a scam - I have a $6.60 charge on my account for this also for many months - I looked at the bottom of my account as to what this third party charge was - It had a discription INPHO19904598MT - this is a premium SMS - it also has a ...

Level 1: Cadet

Where do you find the link to take you to "Telstra Live chat " so you can talk to a telstra rep online?.

Level 1: Cadet

I recharged my daughters phone twice in error. Please advise if you can roll over to the next month once expired as charged $40 twice.

Level 1: Cadet

Hi, I have purchased AFL tickets on the Telstra app. I purchased tickets for the game on the Gold Coast. Gold Coast Suns versus Brisbane Lions. Round 6, Saturday 27th of April.
But I Have received tickets for another game that I did not select.
I have ...

Level 2: Rookie

Has anyone else been told that their “bonus data”is only for Telstra air, effectively I signed up for 15gb(10gb+5gb bonus) and I’m unable to use the “bonus data”as I don’t have anything to connect it to( and the Telstra guy new that when he signed me ...

Level 1: Cadet

Our services are currently restricted services to an overdue amount. We had a total bill of $883 which included $593 overdue and the rest current. We have paid $600 to clear the overdue.
Please restore our services as we desperately need the internet ...

Level 1: Cadet

I have not received any bill after activating my service. I contacted live chat and told me that my account status was "UNDER PROVISION" but I can confirm that my ADSL service is working properly. I have one of the new Telstra Smart Modem Gen 2 Kit a ...

Level 1: Cadet

Hi i am getting emails from Telstra saying my bank has not paid my account. This has happened with Webjet in the past. The email has my account number. When I check 24/7 it says my account was paid last week. Who do I believe? I have tried ringing an ...

Level 1: Cadet

Hello,  I am hoping someone can help. I am trying to recharge my pre-paid telstra account from overseas.  On both the app and the website it tells me that ‘something went wrong’ every time I get to the payment section.  I have tried to use chat sever ...

Level 1: Cadet

I have two numbers under same account with Telstra. one is Phone contract where I am locked in till Jan 2020 and the other is a SIM only plan where the lock in period is over. I want to swap these plans with each other but continue to be under same a ...

Level 3: Gumshoe

I recently through chat, disconnected my account.All went well during the chat and i noticed the detailed information of my contract is no longer visible online except the last bill owing. So i assume disconnection was done.However my bigpond email i ...

Level 1: Cadet

Hi. I’ve just been checking over my mobile plan, it has a list of recent charges including national to Telstra mobiles and national. It states these amount are before my plan charges. I’m wondering what this is, it’s quite a large amount

Level 1: Cadet

I want to check if the email is spam or not as I don't recognise the account. If it's emailed by Telstra <>is this Telstra?thanks

Level 19: Deputy Director

HiWas wondering if someone could confirm something for me.My girlfriend is on a non-contract cable connection and is currently able to get NBN. So we are looking cancelling her cable connection but was told that there is a fee for the modem. Im not r ...

Level 1: Cadet

I returned my set top box back in January. I'm still waiting for the $300 equipment cost to be credited back to the account.Have rung telstra 3 times only to be told it can take 2 billing cycles to be applied. Here we are 3 months down the track and ...

Level 1: Cadet

How do I get a receipt for the Recharge made towards my Prepaid number

Level 1: Cadet

Need an extension till wednesday

Level 2: Rookie

Can we no longer pay a Telstra bill using Visa checkout?

Level 1: Cadet

I would like to make my mobile number unlisted and not be shown in the white pages or google search. But I cannot find the privacy settings to do that on my account or in the app

Level 1: Cadet

I've just checked my account and there is an email addressed linked to it which is my street name What is this?

Level 1: Cadet

Hello,  I am hoping someone can help. I am trying to recharge my pre-paid telstra account from overseas.  On both the app and the website it tells me that ‘something went wrong’ every time I get to the payment section.  I have tried to use chat sever ...

Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

Level 1: Cadet

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

Level 1: Cadet

Level 1: Cadet



Level 1: Cadet

Seeing as I pay $12/month it would be good to get value for that.  Having internet down all day only to be told there are no problems in my area and it must be a fault with my computer or connections, etc. a number of times THEN told to call a 13 num ...

Level 1: Cadet

What can you use " Recharge Credit " ????????Its a simple question, what about a simple answer. ??

Level 1: Cadet

Hi can handle having problems but when you get 3 phone calls saying nbn rep will be there Friday between 1 and 5 with 45min notice someone 18 or older home so take a half day of only to have not turn up and then Telstra ring to say working fine 2hrs ...

Level 1: Cadet

Hi there, so I recently departed Australia after changing from a monthly plan to a long-term $70 prepaid plan. I then set unconditional call-diversion to an Australian number, but I keep my phone on so that I can receive sms text messages from my ban ...

Level 1: Cadet

With these constant outages the apologies are good, however what about the disruption to paying customers?
I pay over a $100 per month for a extremely poor service.
The question is if someone contacts me as a thing called Customer Service is something ...

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