CrowdSupport®
Accounts & Plans

Billing & Payments

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
jimbo777
Level 1: Cadet

I asked for my foxtel to be reduced and my nbn 50 moved to nbn premium on 16/3/2020.Telstra said they would do it speed still the same foxtel changed but being charged twice and no sign of the $20 per month discount for HD movies and no one wants to ...

Atook
Level 1: Cadet

Telstra please help. I'm trying this as I cannot contact Telstra using phone or chat and all my online queries  go round in circles or take me to a call centre which is closed. All I want to do is be able to lodge my query with you so that it can be ...

SeanOak
Level 1: Cadet

I have a billing issue that I thought had been resolved by the last person I had spoken to. New bill arrived and it still has not been resolved. The followup link on the email I sent doe not work.   After over 6 months of trying to get this issue fix ...

Mr_Gen3ric
Level 1: Cadet

Can someone please explain to me why I'm being charged $5 a month for a Telstra service that comes up on my bill as "airG MiniMe 500c" when:
A) I've never heard of it; and,
B) I've never agreed or subscribed to any such service.

BenzBitz
Level 2: Rookie

I'm currently dealing with the second billing issue (overcharged yet again) in a row without resolution.After posting here I was advised to lodge a complaint as there's no live chat due to the COVID-19 Pandemic.That was on the 27th of March and I sti ...

jlis
Level 1: Cadet

Hoping someone might have a solution to this one - Telstra have issued me a bill with a number of incorrect charges which I need to have removed before paying the bill.I've been attempting to contact them for over a week:I have tried calling the 1322 ...

Kittycatherine
Level 1: Cadet

Hi. There is a rumour that Telstra is waiving bills for healthcare workers. Is this true? And if so, how does one apply?

pensioner2020
Level 1: Cadet

have been put on Core Internet but not receiving pensioner discount

peanut67
Level 1: Cadet

Hi I have credit on an old account how can I get this sent to me as I no longer us this account . account number <removed to protect your privacy> and its also in my old name have I changed my name from the one on the account. can you please send out ...

VBS
Level 1: Cadet

On 6th March I requested closure of 1 telephone service and 1 internet service as neither are required anymore.The telephone service has been closed but I have just received a new bill for the internet service & it still appears to be active.I have t ...

Mr_Gen3ric
Level 1: Cadet

Can someone please explain to me why I'm being charged $5 a month for a Telstra service that comes up on my bill as "airG MiniMe 500c" when:
A) I've never heard of it; and,
B) I've never agreed or subscribed to any such service.

Sunnybott
Level 1: Cadet

What does “voice and shared data pack 2GB” on my bill mean? I am being charged an extra $15 each month for this item, but I don’t understand why.

JB221
Level 2: Rookie

There is a $40 charge attached to my mobile called "Mobile Plan Extra Small". This charge hasn't been on any previous bills. Does anyone know what it is? I'm on a $29 a month plan.

AshBrad
Level 1: Cadet

Biller payment through Zip on Sunday no reflecting yet please expedite.

Indio
Level 1: Cadet

Pay

Hola . Estaba de turista en Australia . Un vendedor de Telstra me dió un número un teléfono a pagar en cuotas . Pague varias cuotas pero . Devido al covid 19. Y la alerta mundial . Eh tenido q cambiar mi pasaje aéreo y volver para argentina . Está si ...

wombat51
Level 2: Rookie

Hello, I have two charges on my account for "Telstra Applications Melbourne" $5.99 and $4.99, this month and last month, but have no idea how to find out what they are for - I'm going round in circles on the site with all the menu options. It seems l ...

Winnipegger
Level 2: Rookie

Hi, I was in Australia in Feb 2020 and purchased a 6-month prepaid bundle which is to expire in August 2020. I've had to return home to Canada because of the Covid19 situation and will not be back to Australia until October (if the situation improves ...

JLP97
Level 2: Rookie

Is it possible to keep bigpond email addresses if you swap to another isp 

fozz
Level 1: Cadet

Telstra notified me by email that I had been allocated 2 new mobile services on my account. The only problem was that I had not requested or ordered anything. Lodged an online complaint form on 7/3/20 requesting that the 2 orders and mobile services ...

SeanOak
Level 1: Cadet

I have a billing issue that I thought had been resolved by the last person I had spoken to. New bill arrived and it still has not been resolved. The followup link on the email I sent doe not work.   After over 6 months of trying to get this issue fix ...

pensioner2020
Level 1: Cadet

have been put on Core Internet but not receiving pensioner discount

peanut67
Level 1: Cadet

Hi I have credit on an old account how can I get this sent to me as I no longer us this account . account number <removed to protect your privacy> and its also in my old name have I changed my name from the one on the account. can you please send out ...

VBS
Level 1: Cadet

On 6th March I requested closure of 1 telephone service and 1 internet service as neither are required anymore.The telephone service has been closed but I have just received a new bill for the internet service & it still appears to be active.I have t ...

Rich85
Level 1: Cadet

I realise this is not a good time with COVID-19 however Telstra Service is constantly surprising me at how low you can set the bar. I currently have a OVERDUE bill, $179.00 worth and I have already paid $50.00. I am on a $79 plan a month plus an extr ...

Internetbb
Level 1: Cadet

Hello, Recently I transferred my home internet into a friends name and did all the steps for that to happen however when Telstra were transferring the internet into his name they got his email address wrong and now no one can troubleshoot to get the ...

Rowan_Tooronga
Level 1: Cadet

Telstra Billing Team Please note that this connection was for a ‘priority’ person and the connection should have been without chargePlease adjust accordinglyWith Thanks Rowan Walker

Rongo79
Level 1: Cadet

When does your contact centre open? It says 8am 7 days, and I’ve tried to call but it says it closed

eb1992
Level 1: Cadet

I ordered it 2 weeks ago 

Bam3
Level 2: Rookie

I have been trying unsucessfully to disconnect my service with Telstra after 15 + years as I have changed providers due to their lack of customer service and non flexibliity.  I can't get hold of them to disconnect and am now paying for 2 service pro ...

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit