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MarianneS
MarianneS
Level 1: Cadet
April

Wish get bill online rather than pay for paper bill

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cheeky
cheeky
Level 1: Cadet
February 2017

IG8 PTY LTD

IG8 PTY LTD is not a scam - I have a $6.60 charge on my account for this also for many months - I looked at the bottom of my account as to what this third party charge was - It had a discription INPHO19904598MT - this is a premium SMS - it also has a ...

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tweedie
tweedie
Level 1: Cadet
March 2012

Live Chat

Where do you find the link to take you to "Telstra Live chat " so you can talk to a telstra rep online?.

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DattoSSS
DattoSSS
Level 3: Gumshoe
Saturday

Note 10+ delivery fail. Get rid of Star Track Express...

I have been with Tel$tra for may years. After endless problems I ditched Tel$tra NBN for another provider and had no issues. I was in the process of moving my mobile phones away from Tel$tra when the 5G Note 10+ came up. Stupidly, I decided to forgiv ...

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Ausrob155
Ausrob155
Level 1: Cadet
yesterday

Accessory charges from Franchise Sores

Hi... just checking if anyone else has had accessory charges from Franchise stores?When re contracting I went to a Telstra store, that I didn't realize was a franchise. Was given a free screen protector and wireless charger when signing up.  Only to ...

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Glenman
Glenman
Level 1: Cadet
Saturday

Refund

Hi, I have attached an email from Telstra stating you owe me a refund of $432 and would like it transferred into my bank account ASAP...NO ifs,NO buts.I have been lied to twice in recent dealings with Telstra regarding a refund when I was verbally pr ...

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Taghairm
Taghairm
Level 1: Cadet
Thursday

Use of satellite phone with the new international daypass activation

Telstra's new automatic activation of international roaming daypass does not work at all for my use of their service. Are other people as upset as I am?

This is a particular issue with my satellite phone and the costs for me will be hugely increased.

I ...

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tembe333
tembe333
Level 1: Cadet
Friday

how to edit my acc

wrong E mail

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pelgrave64
pelgrave64
Level 1: Cadet
Wednesday

I need to add person to my account for them to have access to tec support

I need to add person to my account for them to have access to tec support

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moneygrabbers
moneygrabbers
Level 1: Cadet
Wednesday

mobile plan

WHAT RIGHT DO YOU HAVE TO CHARGE AN EXTRA $10 PER MONTH FOR MY MOBILE SERVICE 

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LeslieV1
LeslieV1
Level 1: Cadet
Tuesday

PDL Error when printing Telstra created PDF account document

I receive bills for my two Telstra accounts via email each month. Both are PDF documents. One bill prints satisfactorily the other bill gives me a PDL error and wont print. It is not an Adobe problem nor is it a Fuji Xerox printer problem it is a Tel ...

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Kams297
Kams297
Level 1: Cadet
a week ago

Unbilled Activity

The unbilled activity in Telstra Tools has not been working for 3 days It is always non consistent- the old way used to be so much better 

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Helene54
Helene54
Level 1: Cadet
Tuesday

Pre

I am overseas for 1 week (3days in England and 3 days in Malaysia) I want to open my prepayed account 

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shieldG
shieldG
Level 1: Cadet
2 weeks ago

Debt Collection / Outstanding bill

I cancelled my home internet account at the start of this year. Twice since this cancellation I received ongoing bills for the account, and both times I called up and explained the account was cancelled and thus the bill was cancelled. I have now bee ...

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2000614225397
2000614225397
Level 1: Cadet
2 weeks ago

giving authority to my mother

Spoiler   <removed for your privacy> Now I full authority my mother my phone number Acting for all transactions Thank you .

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Deb46
Deb46
Level 1: Cadet
2 weeks ago

Bill extension

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TKenmore
TKenmore
Level 1: Cadet
3 weeks ago

I left Telstra. Why am I still receiving bills?

With the switch to NBN I switched to another provider. I am still receiving monthly bills from Telstra showing my account in credit. How do I collect the credit and stop the bills? Thanks!

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khloe2012
khloe2012
Level 4: Private Eye
a month ago

Concession

Would anyone know if I receive any concession with a Commonwealth Seniors Health Card? Thanks 

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JNAJ
JNAJ
Level 1: Cadet
a month ago

Cancel Netflix from Telstra account - no password

My daughter somehow added Netflix to my Telstra account, and she can't remember what she put into Netflix in terms of a account number or password. How do I cancel the Netflix cost landing every month?

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Sandi85
Sandi85
Level 1: Cadet
a month ago

Detailed bill - mobiles called and texts sent

How do I get my bill to show me a list of all numbers called and numbers of texts sent? Only shows me data usage which I don't care about.

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Bibi90
Bibi90
Level 2: Rookie
a month ago

Paying bill by ZIP

So my direct debit for this month is due Tuesday 16/7/19 and I have paid by ZIP on their app tonight which has gone through. In their confirmation email they say allow 3 days. Will telstra still direct debit me on Tuesday? (I have the $$ there but ne ...

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Moo9
Moo9
Level 1: Cadet
a month ago

How to seperate bills

Family members of mine have devices on a plan under my name and I was wondering if there was a way to have the bills sent to them instead of me 

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Mr5G
Mr5G
Level 2: Rookie
July

Late payment fee on an account that’s in credit?

My account is in credit following an adjustment after a previous billing mistake by Telstra, I now have a late fee charged to this same account without any further charges made to this account.How is this possible?How does it get fixed?

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LeslieV1
LeslieV1
Level 1: Cadet
Tuesday

PDL Error when printing Telstra created PDF account document

I receive bills for my two Telstra accounts via email each month. Both are PDF documents. One bill prints satisfactorily the other bill gives me a PDL error and wont print. It is not an Adobe problem nor is it a Fuji Xerox printer problem it is a Tel ...

  • 54 Views
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Markiii
Markiii
Level 2: Rookie
June

Handset payout fee on a $0 handset repayment

Hi Approximately 13 months ago I signed up for the Google Pixel 2 XL $0 handset repayment on the $59 (-$10 port in credit). In my app I was given a banner to upgrade my plan and saw the $69 BYO plan (-$20 for promo credit). I checked online prior to ...

  • 289 Views
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roadtrain
roadtrain
Level 1: Cadet
June

Payout figure for phone on fair market value

I terminated my contact one month early of a 24 month contract with a Samsung s8+ lease deal which means I now have to pay for the phone at fair market value. I have rung Telstra but they can’t seem to tell me what that figure will be.
Any idea how th ...

  • 316 Views
  • 0 Replies
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xplora
xplora
Level 1: Cadet
April

Get yr accounts in order

Have contacted Telstra numerous times over the past 2 years about getting another persons account.......without success So here's an idea for Telstra//............................get yr accounts in order. The account I get is copied hereunder....get ...

  • 230 Views
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KatieBrown
KatieBrown
Level 11: Detective
January

Phising email from Telstra warning

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

  • 1,074 Views
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AncientMike
AncientMike
Level 1: Cadet
December

Airg unsolicited charges 95 cents per day are a thing again?

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

  • 805 Views
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1657
1657
Level 1: Cadet
September

PAPER BILL

  • 863 Views
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fowlerd
fowlerd
Level 1: Cadet
August

Printing Emails from large screen computer - only half prints.

  • 239 Views
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Krisstie22
Krisstie22
Level 1: Cadet
August 2018

P

Pa

  • 1,035 Views
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Azia07
Azia07
Level 1: Cadet
June 2018

Telstra Platinum

Seeing as I pay $12/month it would be good to get value for that.  Having internet down all day only to be told there are no problems in my area and it must be a fault with my computer or connections, etc. a number of times THEN told to call a 13 num ...

  • 1,306 Views
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