Accounts & Plans

Billing & Payments

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Level 1: Cadet

When responding to the Q’s below, infer that, “A Named Person” has a Telstra post paid A/c & a valid C/link Pens Conc Card.
1.Do Telstra offer discount to valid Pens Conc Card holder?
2.If yes, how do I apply for the discount for my a/c?
3.Is the discou ...

Level 1: Cadet

Hi, I keep getting billed for 'FaxStream Retry'.I've spent hours on the phone, hours on live chat, and I've been advised numerous times that the service will be cancelled.
The service never gets cancelled. I'm at my wits end after spending 12 hours on ...

Level 1: Cadet
Level 1: Cadet

My elderly mother has been getting incorrect invoices from Telstra for about 9 months now - one in her name and another in my dead father's name. Neither set of invoices have been paid in full and, to their credit, Telstra has allocated a case manage ...

Level 1: Cadet

I have had several exchanges with the Telstra teams in regards to excess data charges. I have for 2 years only used memory within my plan allowance.In July and August this for some unexplained reason soared to + $1400 per month. I live alone, dont us ...

Level 1: Cadet

This is the 4th month running where I am being charged for home phone calls that I am not making. I know I'm not making these calls because I do not have a physical phone set up in my house.  I am on a broadband package which has to have a phone numb ...

Level 3: Gumshoe

3 years ago I was over charged by nearly $2000. At the time I was told there is no way that Telstra has made a mistake. My account was put in default and a black mark against my name and I had to pay the bill. My home loan was declined due to this de ...

Level 1: Cadet

If I buy a cell phone from Telstra can I close my payment dues before the  24 month period?

Level 5: Eagle Eye

G'day, My Telstra Plus Account has been closed due to Bereavement. What does Bereavement mean in this case????Have I Died?? Silvergull

Level 2: Rookie

My connection has still not been reinstated despite an order in for the last 4 days to have the restrictions removed. I have 4 mobile plans on my account and two of those were reinstated immediately.  I have attempted to discuss the issue at great le ...

Level 1: Cadet

What happens when you have paid twice ? 

Level 2: Rookie

Why does it take such a long time for a bill payment to show up on My Telstra account page. I paid my current bill at about 2am on Saturday the 31st and over 30 hours later my bill on your website is still not showing up as paid (even though I know I ...

Level 2: Rookie

After transitioning to nbn and going from quarterly to monthly bills, is it possible to revert back to being billed quarterly?

Level 1: Cadet

Hi, I used to be able to add a roaming international browse plus pack before i switched to pre-paid max pre-paid plan. Now i cannot seem to purchase any plus packs at all. On the website it just says that I need credit. "You need more recharge credit ...

Level 7: Deputy Inspector

When paying by direct debit do you receive any confirmation of payment such as an email or other receipt?

Level 1: Cadet

My phone postpaid contract expired in Feb next year. If I were to cancel my contract due to moving overseas how much will it cost me considering there is less than 6 months of contract left.

Level 1: Cadet

wrong E mail

Level 1: Cadet

I cancelled my home internet account at the start of this year. Twice since this cancellation I received ongoing bills for the account, and both times I called up and explained the account was cancelled and thus the bill was cancelled. I have now bee ...

Level 1: Cadet

I receive bills for my two Telstra accounts via email each month. Both are PDF documents. One bill prints satisfactorily the other bill gives me a PDL error and wont print. It is not an Adobe problem nor is it a Fuji Xerox printer problem it is a Tel ...

Level 2: Rookie

Hi Approximately 13 months ago I signed up for the Google Pixel 2 XL $0 handset repayment on the $59 (-$10 port in credit). In my app I was given a banner to upgrade my plan and saw the $69 BYO plan (-$20 for promo credit). I checked online prior to ...

Level 1: Cadet

I terminated my contact one month early of a 24 month contract with a Samsung s8+ lease deal which means I now have to pay for the phone at fair market value. I have rung Telstra but they can’t seem to tell me what that figure will be.
Any idea how th ...

Level 1: Cadet

Have contacted Telstra numerous times over the past 2 years about getting another persons account.......without success So here's an idea for Telstra//............................get yr accounts in order. The account I get is copied hereunder....get ...

Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

Level 1: Cadet

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

Level 1: Cadet

Level 1: Cadet
Level 1: Cadet



Level 1: Cadet

Seeing as I pay $12/month it would be good to get value for that.  Having internet down all day only to be told there are no problems in my area and it must be a fault with my computer or connections, etc. a number of times THEN told to call a 13 num ...

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