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DeeDee007
Level 1: Cadet

my contract is up for my mobile data tablet sim card of $15 a month i cancelled this sim for my tablet 2 weeks ago therefore i should not of been charged for it on my current bill so i am wanting a credit ..tried calling but of course at the moment i ...

samiamaust1
Level 1: Cadet

Hi thereI ordered some apple airpods on feb 12 this year to pay off as a monthly installment.  I received an email with an order number straight away, however I've heard nothing since!  No tracking number.  I've tried calling, live chat etc but can't ...

ch00
Level 1: Cadet

Received my bill today. Extra $30 charged for this month for Foxtel. I haven' t changed my Foxtel package at all and received no notification of changes to my Foxtel apart from notifying me Telstra changing channels not changes to my package. Unable ...

Sohea-pak66
Level 1: Cadet

Hello im member of telstra sohea paki paid for 6 month (up to September)last month. But i have to go back to korea so want to cancel cause of COVID-19. In this situation, i want to ask u guys to refund about what i paid before. 
plz answer me whenever ...

teschipke
Level 2: Rookie

Hi, I have been adversely affected by COVID19 - details not required for now - and need to set up a slight extension to an arrangement I already have in place. I’ve paid off a considerable amount of the plan, in the hopes that this will buy me some e ...

pennycat1
Level 1: Cadet

Service cancelled - changed provider. Prior to cancellation there was no Telstra service from approx 2 weeks - no land line and no internet

saaa
Level 1: Cadet

we have been receiving letters of demand for about 2 years, they turned into court attendance notices for a while and now they are from a debt collector. I've faithfully returned them all "Not known at address. Return to Sender".Telstra support said ...

WhatonEarth
Level 1: Cadet

Has anyone else had a random charge from AirG Mini me 500c and not been able to find out why? I have tried to go through the support networks Telstra keeps sending me in text and have been disconnected multiple times from the phone line because appar ...

ghazanfar
Level 1: Cadet

Hello, I received my modem and got connected to NBN a few days ago. Just yesterday I received a bill on the app saying I have to pay $99 for setting up fee but when I was buying the service online website said that was free. Any ideas what's going on ...

Level 23: Superhero Smiley3
Level 23: Superhero

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Mr_Gen3ric
Level 1: Cadet

Can someone please explain to me why I'm being charged $5 a month for a Telstra service that comes up on my bill as "airG MiniMe 500c" when:
A) I've never heard of it; and,
B) I've never agreed or subscribed to any such service.

AshBrad
Level 1: Cadet

Biller payment through Zip on Sunday no reflecting yet please expedite.

Indio
Level 1: Cadet

Pay

Hola . Estaba de turista en Australia . Un vendedor de Telstra me dió un número un teléfono a pagar en cuotas . Pague varias cuotas pero . Devido al covid 19. Y la alerta mundial . Eh tenido q cambiar mi pasaje aéreo y volver para argentina . Está si ...

wombat51
Level 2: Rookie

Hello, I have two charges on my account for "Telstra Applications Melbourne" $5.99 and $4.99, this month and last month, but have no idea how to find out what they are for - I'm going round in circles on the site with all the menu options. It seems l ...

Winnipegger
Level 2: Rookie

Hi, I was in Australia in Feb 2020 and purchased a 6-month prepaid bundle which is to expire in August 2020. I've had to return home to Canada because of the Covid19 situation and will not be back to Australia until October (if the situation improves ...

JLP97
Level 2: Rookie

Is it possible to keep bigpond email addresses if you swap to another isp 

fozz
Level 1: Cadet

Telstra notified me by email that I had been allocated 2 new mobile services on my account. The only problem was that I had not requested or ordered anything. Lodged an online complaint form on 7/3/20 requesting that the 2 orders and mobile services ...

Gazzari
Level 2: Rookie

Sorry if this is a daft question but it is possible to find or get a call history each month, (details of who was called/phone number/email address etc and the length of the call) in the same way we get those details itemised on our monthly bills for ...

Kfisher
Level 1: Cadet

I need to pay a bill

DeeDee007
Level 1: Cadet

my contract is up for my mobile data tablet sim card of $15 a month i cancelled this sim for my tablet 2 weeks ago therefore i should not of been charged for it on my current bill so i am wanting a credit ..tried calling but of course at the moment i ...

samiamaust1
Level 1: Cadet

Hi thereI ordered some apple airpods on feb 12 this year to pay off as a monthly installment.  I received an email with an order number straight away, however I've heard nothing since!  No tracking number.  I've tried calling, live chat etc but can't ...

ch00
Level 1: Cadet

Received my bill today. Extra $30 charged for this month for Foxtel. I haven' t changed my Foxtel package at all and received no notification of changes to my Foxtel apart from notifying me Telstra changing channels not changes to my package. Unable ...

saaa
Level 1: Cadet

we have been receiving letters of demand for about 2 years, they turned into court attendance notices for a while and now they are from a debt collector. I've faithfully returned them all "Not known at address. Return to Sender".Telstra support said ...

WhatonEarth
Level 1: Cadet

Has anyone else had a random charge from AirG Mini me 500c and not been able to find out why? I have tried to go through the support networks Telstra keeps sending me in text and have been disconnected multiple times from the phone line because appar ...

Level 23: Superhero Smiley3
Level 23: Superhero

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Jacknick1
Level 1: Cadet

Looking to save money as I’ve lost my job. Need to cut back foxtel

mattkir72
Level 2: Rookie

Hello.My NBN plan has suddenly increased by $25 per month, despite no changes at my end. I have tried to query this online and via telephone and there is no-one available to help with my query. How can I have this resolved?

daz80j
Level 1: Cadet

I have a phone on order since jan 2020 it says on backorder and i have called to cancel it as per instore instructions and was told it was going to be canceled so i can upgrade in store to the new s20 as my s10 is damaged. ive been into the store 3 t ...

Liz0708
Level 1: Cadet

Urgently need to talk to a team member but I can't get onto anyone

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