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dematri
Level 1: Cadet

Team, I`ve joined telstra on 17th March and got a bill today for $49.Wondering how come I`ve been charged for the month when I just activated the card on 17th march. Deeply upset. 

P1900
Level 2: Rookie

2nd message
I have a credit for a land-line which I don't use any more. $10.20. Will someone advise me how I get it back.
I have just received the Third notice. How easy is this??

LeavingTelstra1
Level 2: Rookie

My landline was converted to VOIP with another ISP on 8 March 2019. I received a BPAY bill saying there was a credit in my account. Despite 3 calls to TELSTRA's call centre, I cannot get anyone interested in trying to tell me where my credit is. To t ...

Bill87
Level 2: Rookie

Hi, I pre ordered the S10+ but the agent who handled my order messed up and it did not pushed through. I did not know about this until I submitted a query via chat. They said they will resolve this and assure me that I will still be in the promotion ...

Seb_frenchy
Level 1: Cadet

Hi,
Very first time on a plan.
Got a new phone and $109/month plan on 21st of last month.
Assuming that 21st of every month was going to be set as the due date to pay the bills. I went through 24/7 app to pay my first bill, just to realise that my payme ...

RandR19
Level 2: Rookie

My landline down again last Friday fixed Telstra outage! Was back on Sunday arvo why do I have to waste time contacting Telstra for incorrect charges for billing. Again had to use my mobile no data left Telstra operator told me to purchase more data ...

Geoffers
Level 1: Cadet

In my online account it shows a bill of $200+ to be debited in late March. However I have three times been promised a credit of $400+ to my account and that it will be actioned in my forthcoming direct debit. I have little faith that this will happen ...

John2041
Level 2: Rookie

Can we no longer pay a Telstra bill using Visa checkout?

John2041
Level 2: Rookie

GST

 How is GST calculated and what is the breakup of the $12.64 which is stated as GST Telstra Medium Bundle $89.00Mobile Plan $99Go Mobile Plus Special Credit $10.00Apple iPhone XS 256GB Payment Contract $40.00Total $218.00GST Free items included in ne ...

Cptkirkus
Level 1: Cadet

I received an email with my first bill for my NBN, however it is due on the 4th of April, my services were not available to use until the 14th of March, why is my first bill not due on the 14th of April? You are asking my to pay for 10 days of servic ...

Sandycoot
Level 1: Cadet

I've just checked my account and there is an email addressed linked to it which is my street name @bigpond.com. What is this?

ss3111
Level 1: Cadet

how on earth can telstra run a business where there is no live chat available. There is excellent live chat with every other organisation I deal with, plus Telstra is not live chat at all as there are a number of options none of which apply to my sit ...

josh45
Level 1: Cadet

I made a payment on my telstra app, it said that i still owed the amount that i payed so i sent through another payment. how do i receive a refund for the second payment?

AMC072
Level 2: Rookie

What is the $10 charge for this Australia Ultimate on my latest bill and why wasn’t I informed it was happening?

Tucker334
Level 1: Cadet

ethel52
Level 1: Cadet

Billed for data I don’t want!!!

crystal_sparkle
Level 2: Rookie

Hi. We have been experiencing internet/telstra tv outages for a few weeks now. Today telstra confirmed that someone has damaged the line and they estimate abt another week to fix. Can anyone advise me as to how i can get a pro rata refund on my bill ...

monkeyinspace
Level 1: Cadet

Is the billing site down? I cannot access. I get an error message An Error Has Occurred Application exception occurred while processing this request. Please contact your administrator.Error Reference: TEGCBM5000 (1551922735445) For updated informatio ...

KatieBrown
Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

AncientMike
Level 1: Cadet

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

1657
Level 1: Cadet

Krisstie22
Level 1: Cadet

P

Pa

Azia07
Level 1: Cadet

Seeing as I pay $12/month it would be good to get value for that.  Having internet down all day only to be told there are no problems in my area and it must be a fault with my computer or connections, etc. a number of times THEN told to call a 13 num ...

Rodgin
Level 1: Cadet

What can you use " Recharge Credit " ????????Its a simple question, what about a simple answer. ??

1Roundabout2
Level 1: Cadet

Hi can handle having problems but when you get 3 phone calls saying nbn rep will be there Friday between 1 and 5 with 45min notice someone 18 or older home so take a half day of only to have not turn up and then Telstra ring to say working fine 2hrs ...

easycass
Level 1: Cadet

Hi there, so I recently departed Australia after changing from a monthly plan to a long-term $70 prepaid plan. I then set unconditional call-diversion to an Australian number, but I keep my phone on so that I can receive sms text messages from my ban ...

TT1969
Level 1: Cadet

With these constant outages the apologies are good, however what about the disruption to paying customers?
I pay over a $100 per month for a extremely poor service.
The question is if someone contacts me as a thing called Customer Service is something ...

BenjiC
Level 11: Detective

After yet another Telstra outage, what rights do customers have to terminate their contracts early on account of Telstra failing to provide its service. If I don’t pay my bill I am penalised yet this goes unpunished.

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