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ToBe2
Level 1: Cadet

I started a new plan recently and due to a Telstra stuff up was given two phones. I handed one back, but have just noticed I’ve been charged for both phones on my bill. One in full $1300 and one as part of the plan. Anyone know of a way to actually s ...

punkin25
Level 1: Cadet

I have 2 accounts instead of 1 (2000621112661 and 2000693480160) now after signing up to a 10gb mobile broadband that said would be 25 - 10 = $15 dollars a month.1. It is charging full price and excludes my $10 discount2 0400 236 289 on 2000 62111 26 ...

bigfish12
Level 1: Cadet
sarah-barah
Level 1: Cadet

My mobile phone was disconnected tonight.  It is only 7 days overdue and given the current circumstances, I am surprised Telstra wouldnt show a little bit more leniency.  Is their policy to just cut people off without a phone call to check their ciru ...

hydra3333
Level 2: Rookie

Hello. TWICE already I have had to contact Telstra about an incorrect invoice charge for premium speed boost when they promised to rebate me.  Now a THIRD invoice has just arrived with the charge still in it (and just a single rebate for the prior bi ...

4477
Level 2: Rookie

Just wondering how I contact Telstra to query why my account has had charges added to it. I would like to know what they are and why they have been added. before paying the bill  

Runedax
Level 1: Cadet

I have $40 credit in my account and I need it back but due to Covid the online chat where you usually request it is gone and I can't get through on the phones. I desperately need this credit back, can someone please help me out with what to do? 

Requesting5help
Level 1: Cadet

Hi, how are we able to get into contact with Telstra if there has been an overcharge on our telstra post paid mobile accounts?

Meg30
Level 1: Cadet

Why am I getting charged for standard plus speed boost and Telstra broadband protect

Wheels123
Level 1: Cadet

I've just signed up for NBN through Telstra. I was told the $99 connection fee would be waived and the first month would be free. A few days later I received a bill for $189. I seems the connection fee has been charged. There's no phone and online ch ...

Mr_Gen3ric
Level 1: Cadet

Can someone please explain to me why I'm being charged $5 a month for a Telstra service that comes up on my bill as "airG MiniMe 500c" when:
A) I've never heard of it; and,
B) I've never agreed or subscribed to any such service.

AshBrad
Level 1: Cadet

Biller payment through Zip on Sunday no reflecting yet please expedite.

Indio
Level 1: Cadet

Pay

Hola . Estaba de turista en Australia . Un vendedor de Telstra me dió un número un teléfono a pagar en cuotas . Pague varias cuotas pero . Devido al covid 19. Y la alerta mundial . Eh tenido q cambiar mi pasaje aéreo y volver para argentina . Está si ...

wombat51
Level 2: Rookie

Hello, I have two charges on my account for "Telstra Applications Melbourne" $5.99 and $4.99, this month and last month, but have no idea how to find out what they are for - I'm going round in circles on the site with all the menu options. It seems l ...

Winnipegger
Level 2: Rookie

Hi, I was in Australia in Feb 2020 and purchased a 6-month prepaid bundle which is to expire in August 2020. I've had to return home to Canada because of the Covid19 situation and will not be back to Australia until October (if the situation improves ...

JLP97
Level 2: Rookie

Is it possible to keep bigpond email addresses if you swap to another isp 

fozz
Level 1: Cadet

Telstra notified me by email that I had been allocated 2 new mobile services on my account. The only problem was that I had not requested or ordered anything. Lodged an online complaint form on 7/3/20 requesting that the 2 orders and mobile services ...

Gazzari
Level 2: Rookie

Sorry if this is a daft question but it is possible to find or get a call history each month, (details of who was called/phone number/email address etc and the length of the call) in the same way we get those details itemised on our monthly bills for ...

Kfisher
Level 1: Cadet

I need to pay a bill

hydra3333
Level 2: Rookie

Hello. TWICE already I have had to contact Telstra about an incorrect invoice charge for premium speed boost when they promised to rebate me.  Now a THIRD invoice has just arrived with the charge still in it (and just a single rebate for the prior bi ...

4477
Level 2: Rookie

Just wondering how I contact Telstra to query why my account has had charges added to it. I would like to know what they are and why they have been added. before paying the bill  

Requesting5help
Level 1: Cadet

Hi, how are we able to get into contact with Telstra if there has been an overcharge on our telstra post paid mobile accounts?

Peter253
Level 1: Cadet

How do I get refunded for credit I have on my account

Emmssyy
Level 1: Cadet

Is it better to upgrade my plan at the start or end of my billing period to incur less charges? 

12610
Level 1: Cadet
Julie2020
Level 1: Cadet

Has anyone been charged Kayo Subscription on your bill without knowledge or requesting this service?

Rex21wt
Level 1: Cadet

I was granted a credit by Telstra operative in January because of a bungled service issue (and this credit was confirmed by Telstra by SMS.); and this credit was to be applied to my account within the next "1-2 billing cycles". My next bill included ...

JR101
Level 1: Cadet

I been charged for 2 months, and i have reference number to get the double up waived.But i can't talk to anyone or query the bill through app?

DJK6
Level 1: Cadet

I am trying to cancel my account Reasons 1. Your service on internet has degraded from average 70-90MBPS in evening on cable to less than 10 almost every evening and often less than 5 in last 18 months, 2. Use to have speed boost originally. then you ...

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