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Porternaomi
Level 1: Cadet

We noticed our internet wasn’t working at 4:30pm today.I recently received an extension for a payment due yesterday so I didn’t think this was the reason. We called up straight away and was told it was suspended due to non payment.Then we were told t ...

Ernieh
Level 1: Cadet

I signed on for a month by month nbn plan for which I am paying more than if I signed up for 2 years.  The main reason for doing so was so that I could cancel or suspend the service for any months that I didn’t need it. well I don’t need it because i ...

hydra3333
Level 2: Rookie

Hello. TWICE already I have had to contact Telstra about an incorrect invoice charge for premium speed boost when they promised to rebate me.  Now a THIRD invoice has just arrived with the charge still in it (and just a single rebate for the prior bi ...

thexiejiang
Level 1: Cadet

I have recently signed the cable and got it connected. When I signed up, Telstra promise there is no connection fee and a free modem. But we received the bill with extra $192 charge for Additional Onsite Service & Materials, Additional Connection Poi ...

Herb22
Level 1: Cadet

Following installation of NBN and errors in the setup I am being charged for 2 phone lines and an expensive Broadband connection.The chat site does not let me get to the problem and Telstra have just direct debited the payment.  they do not send me b ...

GOF1954
Level 2: Rookie

Well what does someone have to do to have the credit of over $2500 from the account refunded.I have been trying for over 2 months to get this sorted.Have spent in excess of 30 hours either waiting to be connected or talking to call centre operators b ...

Nerd3
Level 1: Cadet

My account has gone up this month, it is $100 compared with $84.40 last month and similar in previous months with little difference in usage. Without any correspondence, Telstra seem to have changed the way they charge. It seems to be a package rathe ...

Pissed2
Level 1: Cadet

incorrectly massively overcharged for my telstra bill and unable to query it via any Telstra phone/online/app channels. I am not paying almost $900 overbill what a f****ing joke - have tried reaching out via Telstra phone/online/app and all dead ends ...

Matthew-Scatts
Level 1: Cadet

Had a final bill for a mobile broadband account in credit. Chat options and call centers are not communicating effectively (for obvious and understandable reasons). How do I:Get the credit, orGet the credit transferred to another account, orGet in to ...

Beryl87
Level 1: Cadet

$66.00 for "Additional Onsite Service and Materials. This was the faulty modern replaced as it did not work when I got NBN

GOF1954
Level 2: Rookie

Well what does someone have to do to have the credit of over $2500 from the account refunded.I have been trying for over 2 months to get this sorted.Have spent in excess of 30 hours either waiting to be connected or talking to call centre operators b ...

dapain
Level 2: Rookie

Since last week I noticed a 95c bill charge to my account. Looking through this community, there are similar problem and the fix is to ring Telstra to resolve the situation. Ring Telstra is useless now because they only handle emergency cases and the ...

Eran11
Level 1: Cadet

HelloGiven the current COVID-19 situation, i am unable fix my incorrect bill.I took out nBN a few months ago but i am still being charged for my previous Home internet Broadband plan. Now i'm a being billed for both. How can i get this fixed or shoul ...

willis1
Level 1: Cadet

i need a copy of my bill from August 2017, April 2018,May 2018 and June 2018 if you could  email them to me or let me know how i could access them.or contact me on      <contact details removed to protect your privacy> thanks Donna

VC4
Level 1: Cadet

International call pack on my mobile was removed by Telstra live chat on 3 Feb 2020 but is still appearing on my bill.  How do I remove it online?  I just keep going in circles, the phone cuts me off with SMS messages and through the app and support ...

JB221
Level 2: Rookie

There is a $40 charge attached to my mobile called "Mobile Plan Extra Small". This charge hasn't been on any previous bills. Does anyone know what it is? I'm on a $29 a month plan.

Kfisher
Level 1: Cadet

I need to pay a bill

VBS
Level 2: Rookie

On 6th March I requested closure of 1 telephone service and 1 internet service as neither are required anymore.The telephone service has been closed but I have just received a new bill for the internet service & it still appears to be active.I have t ...

Steph91
Level 2: Rookie

Hi I already have a payment extension in place and it’s up as of today 6th of April and my account is due but I need to apply for a new payment extension now as I’ve had no work due to COVID 19 and I don’t want to loose my internet or Foxtel while I’ ...

fozz
Level 1: Cadet

Telstra notified me by email that I had been allocated 2 new mobile services on my account. The only problem was that I had not requested or ordered anything. Lodged an online complaint form on 7/3/20 requesting that the 2 orders and mobile services ...

Porternaomi
Level 1: Cadet

We noticed our internet wasn’t working at 4:30pm today.I recently received an extension for a payment due yesterday so I didn’t think this was the reason. We called up straight away and was told it was suspended due to non payment.Then we were told t ...

Ernieh
Level 1: Cadet

I signed on for a month by month nbn plan for which I am paying more than if I signed up for 2 years.  The main reason for doing so was so that I could cancel or suspend the service for any months that I didn’t need it. well I don’t need it because i ...

thexiejiang
Level 1: Cadet

I have recently signed the cable and got it connected. When I signed up, Telstra promise there is no connection fee and a free modem. But we received the bill with extra $192 charge for Additional Onsite Service & Materials, Additional Connection Poi ...

Nerd3
Level 1: Cadet

My account has gone up this month, it is $100 compared with $84.40 last month and similar in previous months with little difference in usage. Without any correspondence, Telstra seem to have changed the way they charge. It seems to be a package rathe ...

Matthew-Scatts
Level 1: Cadet

Had a final bill for a mobile broadband account in credit. Chat options and call centers are not communicating effectively (for obvious and understandable reasons). How do I:Get the credit, orGet the credit transferred to another account, orGet in to ...

ndnibs1
Level 1: Cadet

I cancelled my Telstra account on 14/01/20 but still getting accounts. verification No 654019account is paid up until the 16/01/20

Juzza26
Level 1: Cadet

Hi, I'd like to combine my husband's and my Telstra accounts, but keep both mobile numbers. We only have the two mobile plans with Telstra but it would be so much easier to receive the one bill. Any help would be much appreciated.Thanks!

marshqld
Level 1: Cadet

Telstra I returned my Apple ear buds in January and you are still charging me...no have been charged $315 for cancellation of contract which you said I would not be charged cannot contact anyone to rectify....sick and tired of calling you guys to fix ...

CK77
Level 1: Cadet

I have been trying to reach Telstra but it is simply not possible. What do I need to do to discuss the charges on my bill which is missing credits? 

Hussey1
Level 1: Cadet

My services has suspended

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