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MADDHATT
Level 1: Cadet

I am on a $60 monthly 60GB plan and only use at most 40GB yet Telstra still overcharges me to the amount of $106 with no explanation & I cannot get in touch with them due to the corona virus, don't know what to do 

1_3
Level 2: Rookie

I have been trying to fix my bill for 3 months now. It started from last year actually but I thought in January it got fixed. The person on the other end of the phone assured me that everything is fixed and future bill will be correct. Low and behold ...

NW8
Level 1: Cadet

Hello- I am a 96 year old lady and have a DVA card. I spoke with Telstra approx 2 months ago regarding my expensive phone account. They said I would only be charged $45/month but this has not happened. Could you please look intoMargaret Nicholas

Cyd77
Level 1: Cadet

I’m trying to contact someone regarding being charged 3 times for the 1 movie on Telstra tv and can’t find an email. Can’t call a number. Can’t find any support any where. I get that it’s busy due to the current situation but even just a standard ema ...

Conan77
Level 1: Cadet

Can i get an itemised bill showing all my incoming and outgoing calls? I already have the detailed bill option selected, but I only get itemised info on my data usage, not for my calls.Thanks

Nay771
Level 1: Cadet

I cancelled my Foxtel and returned the box in November last year but am still being charged $29 a month !!!telstra currently barring everything cause of this debt that shouldn’t be there ???how can I fix this when there’s no one to talk too 

fire_star
Level 1: Cadet

Mum's been charged for Netflix... she could no way have connected the t-box, navigated, set it up to bill and signed up.  It's fraud or something else.

There are three possible email addresses that it might have signed up as including the main bigpond ...

rudyh
Level 1: Cadet

I need to cancel some unused services on my account and I have been trying to get through to the contact centre for the last couple of weeks with success.  Does anyone know how I can cancel services on my account at the moment?

Bruce6027
Level 1: Cadet

account <removed for privacy> I have continually had to contact Telstra regarding my account. I was told that my account was now sorted. I had returned the ipad to you and was told they would credit my account for the amounts previous charged and als ...

jlis
Level 1: Cadet

Hoping someone might have a solution to this one - Telstra have issued me a bill with a number of incorrect charges which I need to have removed before paying the bill.I've been attempting to contact them for over a week:I have tried calling the 1322 ...

Mr_Gen3ric
Level 1: Cadet

Can someone please explain to me why I'm being charged $5 a month for a Telstra service that comes up on my bill as "airG MiniMe 500c" when:
A) I've never heard of it; and,
B) I've never agreed or subscribed to any such service.

AshBrad
Level 1: Cadet

Biller payment through Zip on Sunday no reflecting yet please expedite.

Indio
Level 1: Cadet

Pay

Hola . Estaba de turista en Australia . Un vendedor de Telstra me dió un número un teléfono a pagar en cuotas . Pague varias cuotas pero . Devido al covid 19. Y la alerta mundial . Eh tenido q cambiar mi pasaje aéreo y volver para argentina . Está si ...

wombat51
Level 2: Rookie

Hello, I have two charges on my account for "Telstra Applications Melbourne" $5.99 and $4.99, this month and last month, but have no idea how to find out what they are for - I'm going round in circles on the site with all the menu options. It seems l ...

Winnipegger
Level 2: Rookie

Hi, I was in Australia in Feb 2020 and purchased a 6-month prepaid bundle which is to expire in August 2020. I've had to return home to Canada because of the Covid19 situation and will not be back to Australia until October (if the situation improves ...

JLP97
Level 2: Rookie

Is it possible to keep bigpond email addresses if you swap to another isp 

fozz
Level 1: Cadet

Telstra notified me by email that I had been allocated 2 new mobile services on my account. The only problem was that I had not requested or ordered anything. Lodged an online complaint form on 7/3/20 requesting that the 2 orders and mobile services ...

Gazzari
Level 2: Rookie

Sorry if this is a daft question but it is possible to find or get a call history each month, (details of who was called/phone number/email address etc and the length of the call) in the same way we get those details itemised on our monthly bills for ...

Kfisher
Level 1: Cadet

I need to pay a bill

MADDHATT
Level 1: Cadet

I am on a $60 monthly 60GB plan and only use at most 40GB yet Telstra still overcharges me to the amount of $106 with no explanation & I cannot get in touch with them due to the corona virus, don't know what to do 

1_3
Level 2: Rookie

I have been trying to fix my bill for 3 months now. It started from last year actually but I thought in January it got fixed. The person on the other end of the phone assured me that everything is fixed and future bill will be correct. Low and behold ...

NW8
Level 1: Cadet

Hello- I am a 96 year old lady and have a DVA card. I spoke with Telstra approx 2 months ago regarding my expensive phone account. They said I would only be charged $45/month but this has not happened. Could you please look intoMargaret Nicholas

Conan77
Level 1: Cadet

Can i get an itemised bill showing all my incoming and outgoing calls? I already have the detailed bill option selected, but I only get itemised info on my data usage, not for my calls.Thanks

Nay771
Level 1: Cadet

I cancelled my Foxtel and returned the box in November last year but am still being charged $29 a month !!!telstra currently barring everything cause of this debt that shouldn’t be there ???how can I fix this when there’s no one to talk too 

rudyh
Level 1: Cadet

I need to cancel some unused services on my account and I have been trying to get through to the contact centre for the last couple of weeks with success.  Does anyone know how I can cancel services on my account at the moment?

jlis
Level 1: Cadet

Hoping someone might have a solution to this one - Telstra have issued me a bill with a number of incorrect charges which I need to have removed before paying the bill.I've been attempting to contact them for over a week:I have tried calling the 1322 ...

pedrocsa
Level 1: Cadet

I need the proof of purchase of my phone to redeem Galaxy Buds+ from Samsung. I didn't receive it via e-mail and it didn't come on the package with the phone. I've already tried to send the e-mail that I receive from Telstra and the ePow but Samsung ...

melissa320
Level 1: Cadet

I received a text message to say March account is due today when i have already paid. Could it be because my account is showing i have an extension until April 1st?Melissa 

Atook
Level 1: Cadet

Telstra please help. I'm trying this as I cannot contact Telstra using phone or chat and all my online queries  go round in circles or take me to a call centre which is closed. All I want to do is be able to lodge my query with you so that it can be ...

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