Accounts & Plans

Billing & Payments

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Level 1: Cadet

Can you cancel your nbn contract due to constant slow speeds? I'm on the 100mbps plan with the speed bump up add on and im getting under 20 mbps at best. Called telstra's hq in the Philippines and they're useless. Reset your modem is their only answe ...

Level 1: Cadet

I just had a chat with 24/7 chat people about changing the due date for my bills (15th every month) to the (22nd ) because I get paid on the 20th every month, the reason for this is if I don’t put an extension of my payment I will get charge $15.00 ...

Level 1: Cadet

I keep getting told to wait for a callback from my case manager. Case manager is never in the office and is conviently on a day off. Called on a Saturday and was told case managers don’t work Saturday. However when I spoke to reception today (Monday) ...

Level 1: Cadet

I signed up for broadband plan in December of last year and received bills that were coming to me with $0.00. After the 3rd bill i got in touch with a support staff via chat to check my account. This support staff had a look and said he would need to ...

Level 1: Cadet

Does anyone know if these are legitament Telstra numbers. I'm really concerned that I may have been speaking to fake Telstra consultants.

Level 2: Rookie

2nd message
I have a credit for a land-line which I don't use any more. $10.20. Will someone advise me how I get it back.
I have just received the Third notice. How easy is this??

Level 1: Cadet

Team, I`ve joined telstra on 17th March and got a bill today for $49.Wondering how come I`ve been charged for the month when I just activated the card on 17th march. Deeply upset. 

Level 2: Rookie

My landline was converted to VOIP with another ISP on 8 March 2019. I received a BPAY bill saying there was a credit in my account. Despite 3 calls to TELSTRA's call centre, I cannot get anyone interested in trying to tell me where my credit is. To t ...

Level 2: Rookie

Hi, I pre ordered the S10+ but the agent who handled my order messed up and it did not pushed through. I did not know about this until I submitted a query via chat. They said they will resolve this and assure me that I will still be in the promotion ...

Level 1: Cadet

Very first time on a plan.
Got a new phone and $109/month plan on 21st of last month.
Assuming that 21st of every month was going to be set as the due date to pay the bills. I went through 24/7 app to pay my first bill, just to realise that my payme ...

Level 1: Cadet

I've just checked my account and there is an email addressed linked to it which is my street name What is this?

Level 1: Cadet

how on earth can telstra run a business where there is no live chat available. There is excellent live chat with every other organisation I deal with, plus Telstra is not live chat at all as there are a number of options none of which apply to my sit ...

Level 1: Cadet

I made a payment on my telstra app, it said that i still owed the amount that i payed so i sent through another payment. how do i receive a refund for the second payment?

Level 2: Rookie

What is the $10 charge for this Australia Ultimate on my latest bill and why wasn’t I informed it was happening?

Level 1: Cadet

Level 1: Cadet

Billed for data I don’t want!!!

Level 2: Rookie

Hi. We have been experiencing internet/telstra tv outages for a few weeks now. Today telstra confirmed that someone has damaged the line and they estimate abt another week to fix. Can anyone advise me as to how i can get a pro rata refund on my bill ...

Level 1: Cadet

Is the billing site down? I cannot access. I get an error message An Error Has Occurred Application exception occurred while processing this request. Please contact your administrator.Error Reference: TEGCBM5000 (1551922735445) For updated informatio ...

Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

Level 1: Cadet

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

Level 1: Cadet

Level 1: Cadet



Level 1: Cadet

Seeing as I pay $12/month it would be good to get value for that.  Having internet down all day only to be told there are no problems in my area and it must be a fault with my computer or connections, etc. a number of times THEN told to call a 13 num ...

Level 1: Cadet

What can you use " Recharge Credit " ????????Its a simple question, what about a simple answer. ??

Level 1: Cadet

Hi can handle having problems but when you get 3 phone calls saying nbn rep will be there Friday between 1 and 5 with 45min notice someone 18 or older home so take a half day of only to have not turn up and then Telstra ring to say working fine 2hrs ...

Level 1: Cadet

Hi there, so I recently departed Australia after changing from a monthly plan to a long-term $70 prepaid plan. I then set unconditional call-diversion to an Australian number, but I keep my phone on so that I can receive sms text messages from my ban ...

Level 1: Cadet

With these constant outages the apologies are good, however what about the disruption to paying customers?
I pay over a $100 per month for a extremely poor service.
The question is if someone contacts me as a thing called Customer Service is something ...

Level 11: Detective

After yet another Telstra outage, what rights do customers have to terminate their contracts early on account of Telstra failing to provide its service. If I don’t pay my bill I am penalised yet this goes unpunished.

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