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LouQ
Level 1: Cadet

I cannot seem to access my telstra 24/7 app- when i tried to login response always restricted access. I want to be able to access my bills and pay online but I cannot. Please help me.

SP36
Level 1: Cadet

Hi all!! How can I set direct debit for pre-paid? 

badgrill
Level 4: Private Eye

Hi What's the limit (if there is one) on using Telstra as a payment method on Google Play store? I have had a payment declined as "Payment method declined". I am a post-paid customer; how do I increase my spend limit (or at least know what it is so I ...

Cutts
Level 1: Cadet

How to find out When my direct debit comes out and how to change it if it’s wrong 

Aaroncullen1998
Level 1: Cadet

Hi.  Im not sure if this is the right category so sorry in advance i lost my SIM card and I am overseas and I can’t call or talk to Telstra in this country. who do I contact so I can get it cancelled and sent a new one to my home? thank you 

WayneHopeScott
Level 1: Cadet

I no longer have a Telstra service of any kind and currently have a credit balance on my old account. How can I receive a refund?

Moo8
Level 1: Cadet

Hi all I upgraded my plan and phone in September in store.  Got the note 10+   with a month to month plan and xl  data.  .everything is sweet.  Recieved an email stating my new plan etc etc. But when i go to check my 24-7 app it still has my old note ...

BRETT51
Level 1: Cadet

I have just received a bill; which has had premium speed boost added to it for $30 per month. I didn’t ask for anything to change, does anybody know why/how TELSTRA just adds extra costs to bills? 

1236754
Level 1: Cadet

How is it that Telstra internal communications are so basically flawed that it effects every aspect of their bussiness or denounces the word quality ?

1236754
Level 1: Cadet

why is its what the left is doing . why is it that your happy to have customers trying to find their solution to problems that generate from your processes. I amazed how bad Telstra is at customer service and  that your different areas within Telstra ...

_Greg_
Level 1: Cadet

Hi,Our Internet & Foxtel experienced a service outage for 4 days 7 hours which was finally resolved last night. Where do I find the link to apply for a Credit for this service outage?Thanks.

Awarechimp
Level 1: Cadet

Have app and ID change of direct debit details takes days unbelievable , help on app sents me to Telstra  web page which requires i log in and also tells me to download app and get Testra ID even though i have these. I made a payment online to my acc ...

KAT1008
Level 2: Rookie

I noticed that my mobile bills when I download from my account do not list the numbers I have called.  I am trying to backtrack and find when I made calls to an international number from June to September but they are not listed even though there are ...

JA1302
Level 1: Cadet

Could you please help me. How do I now pay my monthly prepaid mobile service? It needs to be paid in 3 days. I have just had to cancel my credit card due to fraudulent use.

jhwiz
Level 5: Eagle Eye

Why was I asked for my Primary Source of Income while placing an order? I've never been asked that before while doing a credit assessment. Consultant could only say that its a new legal process enforced by the ACMA.

Pavisidhu
Level 1: Cadet

Hi all m just wondering how can I obtain the calls history of last couple months 

171019
Level 1: Cadet

Hello, In Chat, what categories do I select to be able to update my White Pages Australia residential details. There seems to be no obvious choices in the drop down lists relating to this Thanks 

KT166
Level 1: Cadet

Can I get billing history that contains a list of numbers texted in the selected timeframe? Obviously it won't contain the actual messages sent, but I require a log that will show who they were sent to at what time.

Wheretonext
Level 2: Rookie

My elderly mother has been getting incorrect invoices from Telstra for about 9 months now - one in her name and another in my dead father's name. Neither set of invoices have been paid in full and, to their credit, Telstra has allocated a case manage ...

LouQ
Level 1: Cadet

I cannot seem to access my telstra 24/7 app- when i tried to login response always restricted access. I want to be able to access my bills and pay online but I cannot. Please help me.

FrustratedC
Level 1: Cadet

Have you ever heard of an issue where Telstra - by error - pays you a direct CREDIT each month? You haven't? That's because if Telstra is accidentally paying you, they fix it immediately. On the other hand, if Telstra has a repeating issue, they don' ...

brosalie
Level 1: Cadet

I didn't recieve a monthly $90 bill for my bundle, after speaking with a team member via phone they didn't raise any concerns as to why the bill had not been delivered to my account. I assumed this was because my service has not been working properly ...

oldguyzrule
Level 2: Rookie

First 2 bills for my wife and I using our Google Pixel 3a and hers had a load of Mobile Enhanced SMS and mine didn't - on her phone went into settings in SMS Messages App / Advanced and turned off "Get SMS delivery reports".Problem solved and 5 cents ...

Janet14
Level 1: Cadet

I am unable to view my Telstra bill from the link provided. The link takes me to the webpage and I can login but am then told there is an error and I cannot view the bill! In the same email is a link to contact Telstra but that too does not work. An ...

DO11
Level 1: Cadet

I receive a bill via email. I’m in the U.K.  I have credit from a closed account. Telstra won’t let me Live Chat to sort it. I’d like my money paid into my bank account. 

Marko661
Level 1: Cadet

Hi, I require a tax invoice for online phone purchase 

Wh0
Level 1: Cadet

Just wondering, if there is any plan to introduce an effective auto-recharge option. The current option is just crap. A few basic features are required. 1. Recharge when the previous recharge is expired. We can't set recharge on the 3rd of every mont ...

LeslieV1
Level 1: Cadet

I receive bills for my two Telstra accounts via email each month. Both are PDF documents. One bill prints satisfactorily the other bill gives me a PDL error and wont print. It is not an Adobe problem nor is it a Fuji Xerox printer problem it is a Tel ...

Markiii
Level 2: Rookie

Hi Approximately 13 months ago I signed up for the Google Pixel 2 XL $0 handset repayment on the $59 (-$10 port in credit). In my app I was given a banner to upgrade my plan and saw the $69 BYO plan (-$20 for promo credit). I checked online prior to ...

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Find out more about the Telstra 24x7 App and direct debit ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

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