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Level 1: Cadet

6 hours ago

I overpaid my telstra bill using Bpay by $1518.00 on 28th Nov and it is now 16th Dec and after numerous phone calls and requests for a refund we still haven't received anything. The bill was only $168 so it is a significant amount we are waiting on. ...

Level 4: Private Eye

a week ago

Hi What's the limit (if there is one) on using Telstra as a payment method on Google Play store? I have had a payment declined as "Payment method declined". I am a post-paid customer; how do I increase my spend limit (or at least know what it is so I ...

Level 1: Cadet

yesterday

I would like to speak to an australian as the people on the help line either can not understand or are unable to fix the problem.

Level 1: Cadet

yesterday

It seems Telstra has subcontracted the call center workers Is there any point making a complaint, Why would the subcontractor tell Telstra they are doing a bad job?

Level 1: Cadet

Saturday

Why has my internet bill gone from $80 a month from when we signed the contract to all of a sudden $95. There is no explanation in any of the billing information as to why this occurred.

Level 1: Cadet

Saturday

I received multiple bills for a service I do not have. Is there an email address I can send my enquiry to so that I do not need to spend hours on the phone? Thanks

Level 1: Cadet

Friday

Would like to find out how much my landline cost per month and if i still need it for my wifi. Thank you

Level 3: Gumshoe

2 weeks ago

First 2 bills for my wife and I using our Google Pixel 3a and hers had a load of Mobile Enhanced SMS and mine didn't - on her phone went into settings in SMS Messages App / Advanced and turned off "Get SMS delivery reports".Problem solved and 5 cents ...

Level 1: Cadet

Thursday

I have received a recorded message today and suspect it’s a scam.is 1800 022 665 a Telstra number?

Level 1: Cadet

Thursday

When I have requested a refund of credit on my account after monthly bill paid in full it has been difficult to obtain as information given by Telstra employees has been conflicting and in some instances incorrect and in the last three months on four ...

Level 1: Cadet

2 weeks ago

Level 1: Cadet

3 weeks ago

Hi,Our Internet & Foxtel experienced a service outage for 4 days 7 hours which was finally resolved last night. Where do I find the link to apply for a Credit for this service outage?Thanks.

Level 1: Cadet

4 weeks ago

Have app and ID change of direct debit details takes days unbelievable , help on app sents me to Telstra web page which requires i log in and also tells me to download app and get Testra ID even though i have these. I made a payment online to my acc ...

Level 2: Rookie

October

I noticed that my mobile bills when I download from my account do not list the numbers I have called. I am trying to backtrack and find when I made calls to an international number from June to September but they are not listed even though there are ...

Level 1: Cadet

a month ago

Could you please help me. How do I now pay my monthly prepaid mobile service? It needs to be paid in 3 days. I have just had to cancel my credit card due to fraudulent use.

Level 6: Bloodhound

October

Why was I asked for my Primary Source of Income while placing an order? I've never been asked that before while doing a credit assessment. Consultant could only say that its a new legal process enforced by the ACMA.

Level 1: Cadet

October

Hi all m just wondering how can I obtain the calls history of last couple months

Level 1: Cadet

October

Hello, In Chat, what categories do I select to be able to update my White Pages Australia residential details. There seems to be no obvious choices in the drop down lists relating to this Thanks

Level 1: Cadet

October

Can I get billing history that contains a list of numbers texted in the selected timeframe? Obviously it won't contain the actual messages sent, but I require a log that will show who they were sent to at what time.

Level 2: Rookie

September

My elderly mother has been getting incorrect invoices from Telstra for about 9 months now - one in her name and another in my dead father's name. Neither set of invoices have been paid in full and, to their credit, Telstra has allocated a case manage ...

Level 1: Cadet

yesterday

It seems Telstra has subcontracted the call center workers Is there any point making a complaint, Why would the subcontractor tell Telstra they are doing a bad job?

Level 1: Cadet

Thursday

Level 1: Cadet

2 weeks ago

Have you ever heard of an issue where Telstra - by error - pays you a direct CREDIT each month? You haven't? That's because if Telstra is accidentally paying you, they fix it immediately. On the other hand, if Telstra has a repeating issue, they don' ...

Level 1: Cadet

2 weeks ago

I didn't recieve a monthly $90 bill for my bundle, after speaking with a team member via phone they didn't raise any concerns as to why the bill had not been delivered to my account. I assumed this was because my service has not been working properly ...

Level 1: Cadet

2 weeks ago

I am unable to view my Telstra bill from the link provided. The link takes me to the webpage and I can login but am then told there is an error and I cannot view the bill! In the same email is a link to contact Telstra but that too does not work. An ...

Level 1: Cadet

2 weeks ago

I receive a bill via email. I’m in the U.K. I have credit from a closed account. Telstra won’t let me Live Chat to sort it. I’d like my money paid into my bank account.

Level 1: Cadet

2 weeks ago

Hi, I require a tax invoice for online phone purchase

Level 1: Cadet

October

Just wondering, if there is any plan to introduce an effective auto-recharge option. The current option is just crap. A few basic features are required. 1. Recharge when the previous recharge is expired. We can't set recharge on the 3rd of every mont ...

Level 1: Cadet

August

I receive bills for my two Telstra accounts via email each month. Both are PDF documents. One bill prints satisfactorily the other bill gives me a PDL error and wont print. It is not an Adobe problem nor is it a Fuji Xerox printer problem it is a Tel ...

Level 2: Rookie

June

Hi Approximately 13 months ago I signed up for the Google Pixel 2 XL $0 handset repayment on the $59 (-$10 port in credit). In my app I was given a banner to upgrade my plan and saw the $69 BYO plan (-$20 for promo credit). I checked online prior to ...

Our community experts

oldguyzrule
Level 3: Gumshoe

yesterday

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jhwiz
Level 6: Bloodhound

yesterday

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Jupiter
Level 25: The Singularity

2 hours ago

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Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit

Billing & Payments

I overpaid my Telstra bill via Bpay and am waiting a refund

Telstra Billing on Google Play

Being charged for phone i sent back. I have spoken to people I can't understand & obviously have no

Is there any evidence that telstra call center workers are honest ?

Billing

Billing

home phone

Mobile Enhanced SMS on Pixel 3a - Beware SMS delivery reporting may be preset on phone.

Verifying Telstra number

Refund of credit from direct debit

How do I call Telstra accounts from nz

Applying for a Credit after outage

Telstra app web account site SLOW

Numbers missing

Mobile prepaid phone payment.

Primary source of income

Call history

How do I update my White Pages Australia Residential Details

Billing -text messages

Telstra's incompetence or fraud within?

Is there any evidence that telstra call center workers are honest ?

Refund of credit from direct debit

How to enforce an agreement with the TIO and Telstra?

Telstra didn't bill me for a month, then double billed me with a short payment date.

Email bill link and Telstra contact link not working on email

Bill credit

Tax invoice for online phone purchase

When will Telstra introduce an effective auto recharge

PDL Error when printing Telstra created PDF account document

Handset payout fee on a $0 handset repayment

Our community experts

Set it & forget it