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Billing & Payments

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Level 1: Cadet

Would like to find  out how much my landline cost per month and if i still need it for my wifi.  Thank you

Level 3: Gumshoe

First 2 bills for my wife and I using our Google Pixel 3a and hers had a load of Mobile Enhanced SMS and mine didn't - on her phone went into settings in SMS Messages App / Advanced and turned off "Get SMS delivery reports".Problem solved and 5 cents ...

Level 1: Cadet

I have received a recorded message today and suspect it’s a 1800 022 665 a Telstra number?

Level 1: Cadet

When I have requested a refund of credit on my account after monthly bill paid in full it has been difficult to obtain as information given by Telstra employees has been conflicting and in some instances incorrect and in the last three months on four ...

Level 1: Cadet

I cannot seem to access my telstra 24/7 app- when i tried to login response always restricted access. I want to be able to access my bills and pay online but I cannot. Please help me.

Level 1: Cadet

Hi all!! How can I set direct debit for pre-paid? 

Level 4: Private Eye

Hi What's the limit (if there is one) on using Telstra as a payment method on Google Play store? I have had a payment declined as "Payment method declined". I am a post-paid customer; how do I increase my spend limit (or at least know what it is so I ...

Level 1: Cadet

How to find out When my direct debit comes out and how to change it if it’s wrong 

Level 1: Cadet

Hi.  Im not sure if this is the right category so sorry in advance i lost my SIM card and I am overseas and I can’t call or talk to Telstra in this country. who do I contact so I can get it cancelled and sent a new one to my home? thank you 

Level 1: Cadet

I no longer have a Telstra service of any kind and currently have a credit balance on my old account. How can I receive a refund?

Level 1: Cadet

Hi,Our Internet & Foxtel experienced a service outage for 4 days 7 hours which was finally resolved last night. Where do I find the link to apply for a Credit for this service outage?Thanks.

Level 1: Cadet

Have app and ID change of direct debit details takes days unbelievable , help on app sents me to Telstra  web page which requires i log in and also tells me to download app and get Testra ID even though i have these. I made a payment online to my acc ...

Level 2: Rookie

I noticed that my mobile bills when I download from my account do not list the numbers I have called.  I am trying to backtrack and find when I made calls to an international number from June to September but they are not listed even though there are ...

Level 1: Cadet

Could you please help me. How do I now pay my monthly prepaid mobile service? It needs to be paid in 3 days. I have just had to cancel my credit card due to fraudulent use.

Level 5: Eagle Eye

Why was I asked for my Primary Source of Income while placing an order? I've never been asked that before while doing a credit assessment. Consultant could only say that its a new legal process enforced by the ACMA.

Level 1: Cadet

Hi all m just wondering how can I obtain the calls history of last couple months 

Level 1: Cadet

Hello, In Chat, what categories do I select to be able to update my White Pages Australia residential details. There seems to be no obvious choices in the drop down lists relating to this Thanks 

Level 1: Cadet

Can I get billing history that contains a list of numbers texted in the selected timeframe? Obviously it won't contain the actual messages sent, but I require a log that will show who they were sent to at what time.

Level 2: Rookie

My elderly mother has been getting incorrect invoices from Telstra for about 9 months now - one in her name and another in my dead father's name. Neither set of invoices have been paid in full and, to their credit, Telstra has allocated a case manage ...

Level 1: Cadet

When I have requested a refund of credit on my account after monthly bill paid in full it has been difficult to obtain as information given by Telstra employees has been conflicting and in some instances incorrect and in the last three months on four ...

Level 1: Cadet

Have you ever heard of an issue where Telstra - by error - pays you a direct CREDIT each month? You haven't? That's because if Telstra is accidentally paying you, they fix it immediately. On the other hand, if Telstra has a repeating issue, they don' ...

Level 1: Cadet

I didn't recieve a monthly $90 bill for my bundle, after speaking with a team member via phone they didn't raise any concerns as to why the bill had not been delivered to my account. I assumed this was because my service has not been working properly ...

Level 1: Cadet

I am unable to view my Telstra bill from the link provided. The link takes me to the webpage and I can login but am then told there is an error and I cannot view the bill! In the same email is a link to contact Telstra but that too does not work. An ...

Level 1: Cadet

I receive a bill via email. I’m in the U.K.  I have credit from a closed account. Telstra won’t let me Live Chat to sort it. I’d like my money paid into my bank account. 

Level 1: Cadet

Hi, I require a tax invoice for online phone purchase 

Level 1: Cadet

Just wondering, if there is any plan to introduce an effective auto-recharge option. The current option is just crap. A few basic features are required. 1. Recharge when the previous recharge is expired. We can't set recharge on the 3rd of every mont ...

Level 1: Cadet

I receive bills for my two Telstra accounts via email each month. Both are PDF documents. One bill prints satisfactorily the other bill gives me a PDL error and wont print. It is not an Adobe problem nor is it a Fuji Xerox printer problem it is a Tel ...

Level 2: Rookie

Hi Approximately 13 months ago I signed up for the Google Pixel 2 XL $0 handset repayment on the $59 (-$10 port in credit). In my app I was given a banner to upgrade my plan and saw the $69 BYO plan (-$20 for promo credit). I checked online prior to ...

Level 1: Cadet

I terminated my contact one month early of a 24 month contract with a Samsung s8+ lease deal which means I now have to pay for the phone at fair market value. I have rung Telstra but they can’t seem to tell me what that figure will be.
Any idea how th ...

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