Accounts & Plans

Billing & Payments

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Level 1: Cadet

IG8 PTY LTD is not a scam - I have a $6.60 charge on my account for this also for many months - I looked at the bottom of my account as to what this third party charge was - It had a discription INPHO19904598MT - this is a premium SMS - it also has a ...

Level 1: Cadet

Where do you find the link to take you to "Telstra Live chat " so you can talk to a telstra rep online?.

Level 1: Cadet

My daughter somehow added Netflix to my Telstra account, and she can't remember what she put into Netflix in terms of a account number or password. How do I cancel the Netflix cost landing every month?

Level 1: Cadet

Is anybody else experiencing the billing period 08Jun-07July, not downloading into My Account.

Level 2: Rookie

HiI recently went into the Sunbury Telstra store to update one of the phones on my plan. The guy pretends to be really nice and suggests i go have a coffee while he sorts the paperwork out and puts a screen cover on the phone. hen i come back he says ...

Level 2: Rookie

Hi, my husband and I have a prepaid mobile account. Can I add this to my Telstra account and billing so they are consolidated? 

Level 1: Cadet

With the new flexible plans you have avaliable will i be able to change from my locked in contract to the new one? I painstakingly hope this will be an option. 

Level 1: Cadet
Level 1: Cadet

We have two phones, on the one account, my question is how can I make it so our phone bills can be paid by either phone with seperate bank accounts? thanks in advance !

Level 1: Cadet

I need to increase the amount of my direct debit to cover my phone bill. I have gone into the app but it only says set up a new ine

Level 1: Cadet

our car rolled over my phone but i was able to retrieve the sim card. i need to know what fees will be charged to cancel my contract

Level 1: Cadet

Was wondering if I could get an itemised bill for my mobile: <removed for privacy> from February 2018. I have the account BUT there is no itemised numbers called from MY mobile only my husbands number: <removed for privacy>

Level 1: Cadet

How do I get my bill to show me a list of all numbers called and numbers of texts sent? Only shows me data usage which I don't care about.

Level 2: Rookie

So my direct debit for this month is due Tuesday 16/7/19 and I have paid by ZIP on their app tonight which has gone through. In their confirmation email they say allow 3 days. Will telstra still direct debit me on Tuesday? (I have the $$ there but ne ...

Level 1: Cadet

Family members of mine have devices on a plan under my name and I was wondering if there was a way to have the bills sent to them instead of me 

Level 2: Rookie

My account is in credit following an adjustment after a previous billing mistake by Telstra, I now have a late fee charged to this same account without any further charges made to this account.How is this possible?How does it get fixed?

Level 1: Cadet

I was in a 12 month contract for unlimited internet and Foxtel From Telstra, I also, with great difficulties added my BYO mobile.with 5gb data and was given another 5gb due to being a longtime customer.
This had lapsed for quite some months. I was in ...

Level 2: Rookie

I have tried without success to unsubscibe from doc play ,have sent at least 3 emails but they do not respond demanding to be unsubscribed without success,every time i get a phone bill Docplay has charged me $6.95, How can i contact them ,is there a ...

Level 1: Cadet

I’ve recently moved back to UK and I need to cancel my Telstra account. I’ve tried calling 13 22 00 but my phone won’t connect to the number. Can you please advise on my next step

Level 1: Cadet

Hi I have urgent issue could u please send me a email for telstra tech support I have an issue and would just like to email them so someone fully understands my situation and can get back to me

Level 1: Cadet

Please reduce my fortnight direct debit to $39

Level 1: Cadet

I currently have a mobile service with Telstra.If I add/move to Telstra NBN will I need a new account number (if it can be bundled)?Will I need to change direct debit arrangements?How can Telstra help with movement of current emails (another supplier ...

Level 1: Cadet

Is anybody else experiencing the billing period 08Jun-07July, not downloading into My Account.

Level 2: Rookie

Hi Approximately 13 months ago I signed up for the Google Pixel 2 XL $0 handset repayment on the $59 (-$10 port in credit). In my app I was given a banner to upgrade my plan and saw the $69 BYO plan (-$20 for promo credit). I checked online prior to ...

Level 1: Cadet

I terminated my contact one month early of a 24 month contract with a Samsung s8+ lease deal which means I now have to pay for the phone at fair market value. I have rung Telstra but they can’t seem to tell me what that figure will be.
Any idea how th ...

Level 1: Cadet

Have contacted Telstra numerous times over the past 2 years about getting another persons account.......without success So here's an idea for Telstra//............................get yr accounts in order. The account I get is copied hereunder....get ...

Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

Level 1: Cadet

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

Level 1: Cadet

Level 1: Cadet



Level 1: Cadet

Seeing as I pay $12/month it would be good to get value for that.  Having internet down all day only to be told there are no problems in my area and it must be a fault with my computer or connections, etc. a number of times THEN told to call a 13 num ...

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