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Level 1: Cadet

How come the chat now button doesn't work when querying a credit that hasn't appeared

Level 1: Cadet

Ill keep it brief its much better in real and with all the evidence i have, My sister is disabled and also has front lobe dementia she was the victim of fraud and someone acted as her carer by asking her for a lift to the store and requested her to s ...

Level 1: Cadet

I would like to know why my wifi is slow is it due to an outstanding bill if so how much is owing

Level 4: Private Eye

Does Telstra actually make attempts to contact customers with a complaint or do they just close it off because they are lazy? My complaint was lodged on 12.01.2020 with SR 1-2332780994270 The emails I have received state that they tried calling and e ...

Level 1: Cadet

We have poor mobile and NBN service, you should have left us on ADSL 2 and Premium Tech gives us NO advantage

Level 1: Cadet

I want to view my Telstra phone bill payment due 23rd January. I did receive my last bill by email but deleted it. Have tried twice and found asking 'Lets Chat' a complete waste of time. Now selecting "Pay My Bill' Telstra asks me to key in the amoun ...

Level 1: Cadet

Has anyone else recently set-up direct debit and are now being charged a 0.20c 'credit card fee' for direct debit? And since I've set the max-limit to the plan amount ($59) this fee overdraws the account by 20c and triggers additional late fees to ac ...

Level 1: Cadet

Am I charged for calls and sms whilst overseas if I turn off data roaming, keep phone on aeroplane mode but still have the auto international roaming enabled?

Level 1: Cadet

For the last 4 or 5 payments doesn't recognise password try resetting and says experiencing difficulties try again later. Doesn't help when you need to pay the bill

Level 1: Cadet

Please return late fee charges paid on extension time.

Level 1: Cadet

I want to change my mailing address how do I do it.  Can you please send me a email :- <removed for privacy>

Level 1: Cadet

I have just had a FTTP connection completed. I have the Smart modem Gen 2. When I was on ADSL I had the same modem and the phone connected to the phone port, though now believe I use the DSL port. Is this correct? And what are the handset requirement ...

Level 1: Cadet

Hi,Our Internet & Foxtel experienced a service outage for 4 days 7 hours which was finally resolved last night. Where do I find the link to apply for a Credit for this service outage?Thanks.

Level 1: Cadet

Have app and ID change of direct debit details takes days unbelievable , help on app sents me to Telstra  web page which requires i log in and also tells me to download app and get Testra ID even though i have these. I made a payment online to my acc ...

Level 2: Rookie

I noticed that my mobile bills when I download from my account do not list the numbers I have called.  I am trying to backtrack and find when I made calls to an international number from June to September but they are not listed even though there are ...

Level 1: Cadet

Could you please help me. How do I now pay my monthly prepaid mobile service? It needs to be paid in 3 days. I have just had to cancel my credit card due to fraudulent use.

Level 6: Bloodhound jhwiz
Level 6: Bloodhound

Why was I asked for my Primary Source of Income while placing an order? I've never been asked that before while doing a credit assessment. Consultant could only say that its a new legal process enforced by the ACMA.

Level 1: Cadet

Hi all m just wondering how can I obtain the calls history of last couple months 

Level 1: Cadet

Hello, In Chat, what categories do I select to be able to update my White Pages Australia residential details. There seems to be no obvious choices in the drop down lists relating to this Thanks 

Level 1: Cadet

For the last 4 or 5 payments doesn't recognise password try resetting and says experiencing difficulties try again later. Doesn't help when you need to pay the bill

Level 1: Cadet

Detalied bill

Level 1: Cadet

I have been trying to find out why the websites Scheduled payment no longer works. For years I have been using this service and for some months now it keeps giving me a message that "Due to Technical Restrictions my payment cannot be processed". Call ...

Level 1: Cadet

It seems Telstra has subcontracted the call center workers Is there any point making a complaint, Why would the subcontractor tell Telstra they are doing a bad job?

Level 1: Cadet

Just wondering, if there is any plan to introduce an effective auto-recharge option. The current option is just crap. A few basic features are required. 1. Recharge when the previous recharge is expired. We can't set recharge on the 3rd of every mont ...

Level 1: Cadet

I receive bills for my two Telstra accounts via email each month. Both are PDF documents. One bill prints satisfactorily the other bill gives me a PDL error and wont print. It is not an Adobe problem nor is it a Fuji Xerox printer problem it is a Tel ...

Level 2: Rookie

Hi Approximately 13 months ago I signed up for the Google Pixel 2 XL $0 handset repayment on the $59 (-$10 port in credit). In my app I was given a banner to upgrade my plan and saw the $69 BYO plan (-$20 for promo credit). I checked online prior to ...

Level 1: Cadet

I terminated my contact one month early of a 24 month contract with a Samsung s8+ lease deal which means I now have to pay for the phone at fair market value. I have rung Telstra but they can’t seem to tell me what that figure will be.
Any idea how th ...

Level 1: Cadet

Have contacted Telstra numerous times over the past 2 years about getting another persons account.......without success So here's an idea for Telstra//............................get yr accounts in order. The account I get is copied hereunder....get ...

Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit