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davesta
Level 1: Cadet

I don't want to renew this service but with no way to cancel it ,in order to cancel it ,I need to be able to be connected to chat with someone .have tried the chat witch isn't working and have tried calling them ,they aren't dealing with the billing ...

Porternaomi
Level 1: Cadet

We noticed our internet wasn’t working at 4:30pm today.I recently received an extension for a payment due yesterday so I didn’t think this was the reason. We called up straight away and was told it was suspended due to non payment.Then we were told t ...

Charlie74
Level 1: Cadet

Why Have I received and am still receiving a bill that I disconnected from my previous address three months ago.

Nettiew
Level 1: Cadet

I have just received my recent bill which includes $10 for Australia Ultimate which I have not asked for. I have tried calling, live chat and cannot get a response due to corona virus.  I have even lodged a complaint and still heard nothing. I have b ...

TonySUN
Level 1: Cadet

How do I delete a saved direct debit account?I am using another bank account as direct debit to pay my bill and I would like to delete the information of previous bank account.

WhatonEarth
Level 2: Rookie

Has anyone else had a random charge from AirG Mini me 500c and not been able to find out why? I have tried to go through the support networks Telstra keeps sending me in text and have been disconnected multiple times from the phone line because appar ...

margie45
Level 1: Cadet

I have just transferred from iPrimus and am continuing to get bills from them, and pay them, When I queried this they said not transferred to Telstra properly.  Now I have received a bill from telstra with a charge of $229.645 as "Additional charges ...

Whippet13
Level 1: Cadet

I have been charged for my foxtel entertainment pack when it should be free as part of my offer. How do I get this fixed up. I am having trouble getting through to an agent

GOF1954
Level 2: Rookie

Well what does someone have to do to have the credit of over $2500 from the account refunded.I have been trying for over 2 months to get this sorted.Have spent in excess of 30 hours either waiting to be connected or talking to call centre operators b ...

DelThor
Level 2: Rookie

Hello, I live in France now and have so for almost a year. My contract ended at the end of january and yet I'm still receiving bills.On my account online it says that the contract end date is out of contract and it says that my plan has expired. I ca ...

GOF1954
Level 2: Rookie

Well what does someone have to do to have the credit of over $2500 from the account refunded.I have been trying for over 2 months to get this sorted.Have spent in excess of 30 hours either waiting to be connected or talking to call centre operators b ...

PrepaidMe
Level 1: Cadet

What are content charges? There is no number attached to this charge which occurs same time daily.

RAS2
Level 1: Cadet

How do I cancel Applications and Entertainment - $13.98 from my Telstra account and Premium Tech Services - $10.00?

dapain
Level 2: Rookie

Since last week I noticed a 95c bill charge to my account. Looking through this community, there are similar problem and the fix is to ring Telstra to resolve the situation. Ring Telstra is useless now because they only handle emergency cases and the ...

Eran11
Level 1: Cadet

HelloGiven the current COVID-19 situation, i am unable fix my incorrect bill.I took out nBN a few months ago but i am still being charged for my previous Home internet Broadband plan. Now i'm a being billed for both. How can i get this fixed or shoul ...

willis1
Level 1: Cadet

i need a copy of my bill from August 2017, April 2018,May 2018 and June 2018 if you could  email them to me or let me know how i could access them.or contact me on      <contact details removed to protect your privacy> thanks Donna

VC4
Level 1: Cadet

International call pack on my mobile was removed by Telstra live chat on 3 Feb 2020 but is still appearing on my bill.  How do I remove it online?  I just keep going in circles, the phone cuts me off with SMS messages and through the app and support ...

JB221
Level 2: Rookie

There is a $40 charge attached to my mobile called "Mobile Plan Extra Small". This charge hasn't been on any previous bills. Does anyone know what it is? I'm on a $29 a month plan.

Kfisher
Level 1: Cadet

I need to pay a bill

VBS
Level 2: Rookie

On 6th March I requested closure of 1 telephone service and 1 internet service as neither are required anymore.The telephone service has been closed but I have just received a new bill for the internet service & it still appears to be active.I have t ...

davesta
Level 1: Cadet

I don't want to renew this service but with no way to cancel it ,in order to cancel it ,I need to be able to be connected to chat with someone .have tried the chat witch isn't working and have tried calling them ,they aren't dealing with the billing ...

Charlie74
Level 1: Cadet

Why Have I received and am still receiving a bill that I disconnected from my previous address three months ago.

Nettiew
Level 1: Cadet

I have just received my recent bill which includes $10 for Australia Ultimate which I have not asked for. I have tried calling, live chat and cannot get a response due to corona virus.  I have even lodged a complaint and still heard nothing. I have b ...

margie45
Level 1: Cadet

I have just transferred from iPrimus and am continuing to get bills from them, and pay them, When I queried this they said not transferred to Telstra properly.  Now I have received a bill from telstra with a charge of $229.645 as "Additional charges ...

Whippet13
Level 1: Cadet

I have been charged for my foxtel entertainment pack when it should be free as part of my offer. How do I get this fixed up. I am having trouble getting through to an agent

Bojangles1
Level 1: Cadet

I ordered an I phone 11 on 26th march.  When entering my tracking number it confirms that I made my order on this date, and the status is completed. No further info! Obviously can't speak to Telstra at the moment, and have exhausted all other avenues ...

Bojangles1
Level 1: Cadet

I ordered an I phone 11 on 26th march.  When entering my tracking number it confirms that I made my order on this date, and the status is completed. No further info! Obviously can't speak to Telstra at the moment, and have exhausted all other avenues ...

TAMFY41
Level 1: Cadet

This bill has been paid in full1st payment of     $60.00  paid at Post Office - TWEED CITY SHOPPING CENTRE on the 26th of March2nd payment of $180.00 also paid at same location as above on the 6th April.Account has been paid in full. Aust post refere ...

Me5708
Level 1: Cadet

My Telstra bill for my NBN bill is incorrect and does not include a promised credit due to a forced change of plan by Telstra. Telstra's on line request a credit form is not working so I cannot let Telstra know they have got it wrong. When will this ...

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Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

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