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Usman_J
Level 1: Cadet

Can I have an email, where I can ask my query as I am out of Australia and they don't have any chat room due to the lockdown situation?

Jacinta4johnsto
Level 1: Cadet

Hi please extebd my  phone number 02 4268 8116 my name consuelo Johnstone help I wants extend 15 days pay my hard ship no money I will pay bill my email connie.johnstone@bigpond.com thank.you help 

WhatonEarth
Level 2: Rookie

Has anyone else had a random charge from AirG Mini me 500c and not been able to find out why? I have tried to go through the support networks Telstra keeps sending me in text and have been disconnected multiple times from the phone line because appar ...

Mad250
Level 1: Cadet

I received a plan for an IPad  which was not requested. Rang the 132200 number a couple of weeks ago and was subsequently sent an email confirming the plans we had agreed to which no longer included the unwanted or requested IPad. My last bill howeve ...

ENIH
Level 1: Cadet

My house burnt down on the 9th of January 2020 taking with it everything I owned and almost my life and Telstra have continued to charge me even after repeated phone calls asking to shut down the service. In the uncertain times we're all facing and w ...

CMoo
Level 1: Cadet

I appreciate the current climate means that Telstra are having issues with taking customer calls and online chat.  However, on my current bill I've been overcharged by over $200 on this month's bill.  I have the transcript from previous calls to supp ...

daz80j
Level 1: Cadet

I have a phone on order since jan 2020 it says on backorder and i have called to cancel it as per instore instructions and was told it was going to be canceled so i can upgrade in store to the new s20 as my s10 is damaged. ive been into the store 3 t ...

Andrea24
Level 1: Cadet

Telstra have added a broadband account to my mobile bill which I don't want. I only wanted the email address that was connected to the account

Help51
Level 1: Cadet

Does anyone know how to actually speak with someone from Telstra billing live on the phone or by chat window?   All call centres are closed and the virtual app is usless.

VC4
Level 1: Cadet

International call pack on my mobile was removed by Telstra live chat on 3 Feb 2020 but is still appearing on my bill.  How do I remove it online?  I just keep going in circles, the phone cuts me off with SMS messages and through the app and support ...

JB221
Level 2: Rookie

There is a $40 charge attached to my mobile called "Mobile Plan Extra Small". This charge hasn't been on any previous bills. Does anyone know what it is? I'm on a $29 a month plan.

Kfisher
Level 1: Cadet

I need to pay a bill

VBS
Level 2: Rookie

On 6th March I requested closure of 1 telephone service and 1 internet service as neither are required anymore.The telephone service has been closed but I have just received a new bill for the internet service & it still appears to be active.I have t ...

Steph91
Level 2: Rookie

Hi I already have a payment extension in place and it’s up as of today 6th of April and my account is due but I need to apply for a new payment extension now as I’ve had no work due to COVID 19 and I don’t want to loose my internet or Foxtel while I’ ...

fozz
Level 1: Cadet

Telstra notified me by email that I had been allocated 2 new mobile services on my account. The only problem was that I had not requested or ordered anything. Lodged an online complaint form on 7/3/20 requesting that the 2 orders and mobile services ...

Sunnybott
Level 1: Cadet

What does “voice and shared data pack 2GB” on my bill mean? I am being charged an extra $15 each month for this item, but I don’t understand why.

AshBrad
Level 1: Cadet

Biller payment through Zip on Sunday no reflecting yet please expedite.

Indio
Level 1: Cadet

Pay

Hola . Estaba de turista en Australia . Un vendedor de Telstra me dió un número un teléfono a pagar en cuotas . Pague varias cuotas pero . Devido al covid 19. Y la alerta mundial . Eh tenido q cambiar mi pasaje aéreo y volver para argentina . Está si ...

wombat51
Level 2: Rookie

Hello, I have two charges on my account for "Telstra Applications Melbourne" $5.99 and $4.99, this month and last month, but have no idea how to find out what they are for - I'm going round in circles on the site with all the menu options. It seems l ...

Jacinta4johnsto
Level 1: Cadet

Hi please extebd my  phone number 02 4268 8116 my name consuelo Johnstone help I wants extend 15 days pay my hard ship no money I will pay bill my email connie.johnstone@bigpond.com thank.you help 

Mad250
Level 1: Cadet

I received a plan for an IPad  which was not requested. Rang the 132200 number a couple of weeks ago and was subsequently sent an email confirming the plans we had agreed to which no longer included the unwanted or requested IPad. My last bill howeve ...

Andrea24
Level 1: Cadet

Telstra have added a broadband account to my mobile bill which I don't want. I only wanted the email address that was connected to the account

CKM
Level 1: Cadet

How can I obtain archived bills that are more than 13 months old? Due to COVID-19, Customer Service on 132200 and Live Chat Codi keep directing me to the Support section of the App rather than putting me in touch with a consultant.

Sporadic12
Level 1: Cadet

I am an executor for my late mothers estate , I have been attempting to cancel the Telstra service for some weeks without success , I have complete access to her online account and have downloaded the Telstra App, the guidance given within the App or ...

SNAGS1
Level 1: Cadet

been charged for speed when it part of my contact expires on 16/12/2020

Kimberly1957
Level 1: Cadet

I received an email dated 17 march 202 stating my mobile phone plane was changing on the 20 March 2020 and that it included 2gb of data. So on the 24 March I checked to see if I had data because I have never had this before. I then received my latest ...

Wally05
Level 1: Cadet

My billing period is 01 Feb to 29 Feb yet my Foxtel through Telstra has charges for boxes for January February and March. With 5 boxes, I can't understand why there are extra months in my Feb bill. Of course unable to get through to anybody. So frust ...

scotty102
Level 1: Cadet

Due to the Covid 19 restrictions I cannot get hold of a member of the Telstra team, so I thought I would try my luck here. I was promised a discount over the phone on my mobile account for the first 12 months however no discount on my bill and can't ...

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