Accounts & Plans

Billing & Payments

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Level 1: Cadet

IG8 PTY LTD is not a scam - I have a $6.60 charge on my account for this also for many months - I looked at the bottom of my account as to what this third party charge was - It had a discription INPHO19904598MT - this is a premium SMS - it also has a ...

Level 1: Cadet

Where do you find the link to take you to "Telstra Live chat " so you can talk to a telstra rep online?.

Level 1: Cadet

Is there anyway I can limit my YouTube cause I just want to rent a movie?

Level 1: Cadet

Hi I have urgent issue could u please send me a email for telstra tech support I have an issue and would just like to email them so someone fully understands my situation and can get back to me

Level 1: Cadet

Please reduce my fortnight direct debit to $39

Level 1: Cadet

Every month I get charged for a Netflix subscription I don't have and every month I have to call/chat to have the amount credited and have the issue "escalated" to get the subscription removed and still it shows up again each month.
I tried to contact ...

Level 1: Cadet

I currently have a mobile service with Telstra.If I add/move to Telstra NBN will I need a new account number (if it can be bundled)?Will I need to change direct debit arrangements?How can Telstra help with movement of current emails (another supplier ...

Level 1: Cadet

Telstra are the worst telco I've ever had to deal with they have ripped me off at every opportunity .do not sign up for any of there plans. I can't believe how bad they are

Level 1: Cadet

This is been an ongoing issue for years and I’m getting quite frustrated over it. My account is stuck under my mother’s account somehow, which results in me being able to see her details and my own. If I try to change my billing address, it will auto ...

Level 3: Gumshoe

I have paid dozens of late fees because I have never been able to set up automatic payments. I tried a few times a few years ago and gave up. Decided to try again recently and these are the things which make me think there's something wrong with eith ...

Level 1: Cadet

Hi, I’ve just been on the phone to billing in regards to my 2nd bill with a new account (leasing plan) however in the first bill I was charged from the 12/04 - 11/05 and also from 12/05 - 11/06 this bill was well over $500 which I kind of expected.   ...

Level 2: Rookie

I want to cancel my Foxtel subscription.

Level 1: Cadet

This is been an ongoing issue for years and I’m getting quite frustrated over it. My account is stuck under my mother’s account somehow, which results in me being able to see her details and my own. If I try to change my billing address, it will auto ...

Level 2: Rookie

Need to contact Telstra from Germany but the chat does not work and I can not roam.

Level 1: Cadet

Hi I have accidentally requested a direct debit to be set up tonight can I please cancel that request 

Level 1: Cadet

Have an account in credit, can I use that credit to make purchases, ie a phone or Telstra box.

Level 1: Cadet

Phone number <Removed for Privacy>

Level 1: Cadet

Hi, I’ve accidentally paid a bill for my Telstra bundle account twice & I was advised by my bank to contact Telstra directly for reimbursement. Thank you

Level 1: Cadet

i would like to set up a direct deposit instead of direct debit on my account please.

Level 3: Gumshoe

I joined Telstra prepaid Max on a $30 regard last month. My current month expires on 6 May and it says I have one day left. Does that mean I can recharge on 6 May or do I have to do it today?

Also, if I set fo an auto recharge for the 6th each month, ...

Level 2: Rookie

Hi Approximately 13 months ago I signed up for the Google Pixel 2 XL $0 handset repayment on the $59 (-$10 port in credit). In my app I was given a banner to upgrade my plan and saw the $69 BYO plan (-$20 for promo credit). I checked online prior to ...

Level 1: Cadet

I terminated my contact one month early of a 24 month contract with a Samsung s8+ lease deal which means I now have to pay for the phone at fair market value. I have rung Telstra but they can’t seem to tell me what that figure will be.
Any idea how th ...

Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

Level 1: Cadet

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

Level 1: Cadet

Level 1: Cadet



Level 1: Cadet

Seeing as I pay $12/month it would be good to get value for that.  Having internet down all day only to be told there are no problems in my area and it must be a fault with my computer or connections, etc. a number of times THEN told to call a 13 num ...

Level 1: Cadet

What can you use " Recharge Credit " ????????Its a simple question, what about a simple answer. ??

Level 1: Cadet

Hi can handle having problems but when you get 3 phone calls saying nbn rep will be there Friday between 1 and 5 with 45min notice someone 18 or older home so take a half day of only to have not turn up and then Telstra ring to say working fine 2hrs ...

Level 1: Cadet

Hi there, so I recently departed Australia after changing from a monthly plan to a long-term $70 prepaid plan. I then set unconditional call-diversion to an Australian number, but I keep my phone on so that I can receive sms text messages from my ban ...

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