Accounts & Plans

Billing & Payments

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Level 1: Cadet

IG8 PTY LTD is not a scam - I have a $6.60 charge on my account for this also for many months - I looked at the bottom of my account as to what this third party charge was - It had a discription INPHO19904598MT - this is a premium SMS - it also has a ...

Level 1: Cadet

Where do you find the link to take you to "Telstra Live chat " so you can talk to a telstra rep online?.

Level 3: Gumshoe

I have been with Tel$tra for may years. After endless problems I ditched Tel$tra NBN for another provider and had no issues. I was in the process of moving my mobile phones away from Tel$tra when the 5G Note 10+ came up. Stupidly, I decided to forgiv ...

Level 1: Cadet

Hi... just checking if anyone else has had accessory charges from Franchise stores?When re contracting I went to a Telstra store, that I didn't realize was a franchise. Was given a free screen protector and wireless charger when signing up.  Only to ...

Level 1: Cadet

Hi, I have attached an email from Telstra stating you owe me a refund of $432 and would like it transferred into my bank account ASAP...NO ifs,NO buts.I have been lied to twice in recent dealings with Telstra regarding a refund when I was verbally pr ...

Level 1: Cadet

Telstra's new automatic activation of international roaming daypass does not work at all for my use of their service. Are other people as upset as I am?

This is a particular issue with my satellite phone and the costs for me will be hugely increased.

I ...

Level 1: Cadet

wrong E mail

Level 1: Cadet

I need to add person to my account for them to have access to tec support

Level 1: Cadet


Level 1: Cadet

I receive bills for my two Telstra accounts via email each month. Both are PDF documents. One bill prints satisfactorily the other bill gives me a PDL error and wont print. It is not an Adobe problem nor is it a Fuji Xerox printer problem it is a Tel ...

Level 1: Cadet

The unbilled activity in Telstra Tools has not been working for 3 days It is always non consistent- the old way used to be so much better 

Level 1: Cadet


I am overseas for 1 week (3days in England and 3 days in Malaysia) I want to open my prepayed account 

Level 1: Cadet

I cancelled my home internet account at the start of this year. Twice since this cancellation I received ongoing bills for the account, and both times I called up and explained the account was cancelled and thus the bill was cancelled. I have now bee ...

Level 1: Cadet

Spoiler   <removed for your privacy> Now I full authority my mother my phone number Acting for all transactions Thank you .

Level 1: Cadet

Level 1: Cadet

With the switch to NBN I switched to another provider. I am still receiving monthly bills from Telstra showing my account in credit. How do I collect the credit and stop the bills? Thanks!

Level 4: Private Eye

Would anyone know if I receive any concession with a Commonwealth Seniors Health Card? Thanks 

Level 1: Cadet

My daughter somehow added Netflix to my Telstra account, and she can't remember what she put into Netflix in terms of a account number or password. How do I cancel the Netflix cost landing every month?

Level 1: Cadet

How do I get my bill to show me a list of all numbers called and numbers of texts sent? Only shows me data usage which I don't care about.

Level 2: Rookie

So my direct debit for this month is due Tuesday 16/7/19 and I have paid by ZIP on their app tonight which has gone through. In their confirmation email they say allow 3 days. Will telstra still direct debit me on Tuesday? (I have the $$ there but ne ...

Level 1: Cadet

Family members of mine have devices on a plan under my name and I was wondering if there was a way to have the bills sent to them instead of me 

Level 2: Rookie

My account is in credit following an adjustment after a previous billing mistake by Telstra, I now have a late fee charged to this same account without any further charges made to this account.How is this possible?How does it get fixed?

Level 1: Cadet

I receive bills for my two Telstra accounts via email each month. Both are PDF documents. One bill prints satisfactorily the other bill gives me a PDL error and wont print. It is not an Adobe problem nor is it a Fuji Xerox printer problem it is a Tel ...

Level 2: Rookie

Hi Approximately 13 months ago I signed up for the Google Pixel 2 XL $0 handset repayment on the $59 (-$10 port in credit). In my app I was given a banner to upgrade my plan and saw the $69 BYO plan (-$20 for promo credit). I checked online prior to ...

Level 1: Cadet

I terminated my contact one month early of a 24 month contract with a Samsung s8+ lease deal which means I now have to pay for the phone at fair market value. I have rung Telstra but they can’t seem to tell me what that figure will be.
Any idea how th ...

Level 1: Cadet

Have contacted Telstra numerous times over the past 2 years about getting another persons account.......without success So here's an idea for Telstra//............................get yr accounts in order. The account I get is copied hereunder....get ...

Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

Level 1: Cadet

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

Level 1: Cadet

Level 1: Cadet



Level 1: Cadet

Seeing as I pay $12/month it would be good to get value for that.  Having internet down all day only to be told there are no problems in my area and it must be a fault with my computer or connections, etc. a number of times THEN told to call a 13 num ...

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