Accounts & Plans

Billing & Payments

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Level 1: Cadet

IG8 PTY LTD is not a scam - I have a $6.60 charge on my account for this also for many months - I looked at the bottom of my account as to what this third party charge was - It had a discription INPHO19904598MT - this is a premium SMS - it also has a ...

Level 1: Cadet

Where do you find the link to take you to "Telstra Live chat " so you can talk to a telstra rep online?.

Level 8: Inspector

I tried to recharge a pre paid broadband dongle but received this message. I could log into my account ok, saw all services listed including the one needing recharging. Got through to the payment stage , entered details , submitted recharge then rece ...

Level 1: Cadet

After two days of unsuccesfully trying to get our unlimited data service unshaped and even after rolling over into a new billing cycle, someone was finally able to unshape our service. I have no idea why the unshaping orders failed twice and why Tels ...

Level 1: Cadet

I have just checked my Telstra app and I’ve been charged a $15 late fee when my bill shouldn’t be due until the 19th of this month. I even have proof that I’ve paid on the 19th of every month, and my app is saying I was supposed to pay on the 15th. T ...

Level 3: Gumshoe

I have a family member who is not in a position to have their own phone account. And it is much more economical to have them added onto my post paid account. However recently his idiot mates have discovered the creditme2u on #100#  I have called Tels ...

Level 2: Rookie

This is a bit of a long one, ive exhausted my time on this over a year so sorry for the quick typing, spelling and formatting.... Few things to put this into context. There are gaps here, its been a year long battle to get this sorted and WAY too muc ...

Level 1: Cadet

On the 13th March I requested that the Platinum Service at $10 per month be CANCELLED. This has not been done.
I have paid my bill in April (including the $10) and ask you “again” to please CANCEL it. TELSTRA owes me $10.
You will see that I have been ...

Level 1: Cadet

I want to check if the email is spam or not as I don't recognise the account. If it's emailed by Telstra <>is this Telstra?thanks

Level 1: Cadet

To whom it may concern,     I have an account with Telstra, the account number is <removed for your privacy>,  I cancelled this account several months ago, but I got $49 under this account. So how can I get the money back as I won't use this account ...

Level 1: Cadet

I want to check if the email is spam or not as I don't recognise the account. If it's emailed by Telstra <>is this Telstra?thanks

Level 19: Deputy Director

HiWas wondering if someone could confirm something for me.My girlfriend is on a non-contract cable connection and is currently able to get NBN. So we are looking cancelling her cable connection but was told that there is a fee for the modem. Im not r ...

Level 1: Cadet

I returned my set top box back in January. I'm still waiting for the $300 equipment cost to be credited back to the account.Have rung telstra 3 times only to be told it can take 2 billing cycles to be applied. Here we are 3 months down the track and ...

Level 1: Cadet

How do I get a receipt for the Recharge made towards my Prepaid number

Level 1: Cadet

Need an extension till wednesday

Level 2: Rookie

Can we no longer pay a Telstra bill using Visa checkout?

Level 1: Cadet

I would like to make my mobile number unlisted and not be shown in the white pages or google search. But I cannot find the privacy settings to do that on my account or in the app

Level 1: Cadet

I've just checked my account and there is an email addressed linked to it which is my street name What is this?

Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

Level 1: Cadet

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

Level 1: Cadet

Level 1: Cadet



Level 1: Cadet

Seeing as I pay $12/month it would be good to get value for that.  Having internet down all day only to be told there are no problems in my area and it must be a fault with my computer or connections, etc. a number of times THEN told to call a 13 num ...

Level 1: Cadet

What can you use " Recharge Credit " ????????Its a simple question, what about a simple answer. ??

Level 1: Cadet

Hi can handle having problems but when you get 3 phone calls saying nbn rep will be there Friday between 1 and 5 with 45min notice someone 18 or older home so take a half day of only to have not turn up and then Telstra ring to say working fine 2hrs ...

Level 1: Cadet

Hi there, so I recently departed Australia after changing from a monthly plan to a long-term $70 prepaid plan. I then set unconditional call-diversion to an Australian number, but I keep my phone on so that I can receive sms text messages from my ban ...

Level 1: Cadet

With these constant outages the apologies are good, however what about the disruption to paying customers?
I pay over a $100 per month for a extremely poor service.
The question is if someone contacts me as a thing called Customer Service is something ...

Level 11: Detective

After yet another Telstra outage, what rights do customers have to terminate their contracts early on account of Telstra failing to provide its service. If I don’t pay my bill I am penalised yet this goes unpunished.

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