Accounts & Plans

Billing & Payments

cancel
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
cheeky
Level 1: Cadet

IG8 PTY LTD is not a scam - I have a $6.60 charge on my account for this also for many months - I looked at the bottom of my account as to what this third party charge was - It had a discription INPHO19904598MT - this is a premium SMS - it also has a ...

tweedie
Level 1: Cadet

Where do you find the link to take you to "Telstra Live chat " so you can talk to a telstra rep online?.

Em89
Level 1: Cadet

Hello I received a remittance cheque in the mail. However I put it in the washing machine. It is now in many pieces. Are you able to cancel the cheque for me.

Casfan295
Level 1: Cadet

Do Telstra alumni get a 10% discount on these type of contracts?

UsernameX1147
Level 2: Rookie

can we see fully authorised  or limited users names / details in My Account.

Grunta62
Level 1: Cadet

Was offered a $39 plan and have been billed $49... please explain

Frostina
Level 1: Cadet

Hello,
As they were unable to help me via phone or through the Telstra store I was advised to get help online as well the 24/7 chat doesn't work it hasn't for 6 months or more so whinge over!

I have been charged double two months on my bill for my Gala ...

allegra
Level 1: Cadet

Telstra why do you make it so painful to pay an account, try to pay by Paypal, 404 nothing, try to pay by cc, 404 luckily checked and payment had gone through my account! 
Why is this continually happening, it's been months, why can't you just fix it!

cretsiah
Level 21: Augmented

it all started with a stupid text from Telstra   "hi you recent payment has failed. please pay the full amount at Telstra.com/myaccount or reply 1 blah blah"   how did it happen...   one bill (April's bill was double payed) one of those payments was ...

Beachgrob
Level 5: Eagle Eye

I receive my Telstra bill each month via email. I bank with CommBank and use the BPAY View facility whereby Telstra send my bill details to the bank and I can then get it paid automatically from my CommBank account. I do this with a number of billers ...

Customer2019_
Level 1: Cadet

I want to check if the email is spam or not as I don't recognise the account. If it's emailed by Telstra <victoria.hetherington@prioritytaxservices.net>is this Telstra?thanks

DuckDodgers
Level 19: Deputy Director

HiWas wondering if someone could confirm something for me.My girlfriend is on a non-contract cable connection and is currently able to get NBN. So we are looking cancelling her cable connection but was told that there is a fee for the modem. Im not r ...

j-croce
Level 1: Cadet

I returned my set top box back in January. I'm still waiting for the $300 equipment cost to be credited back to the account.Have rung telstra 3 times only to be told it can take 2 billing cycles to be applied. Here we are 3 months down the track and ...

KJ979
Level 1: Cadet

How do I get a receipt for the Recharge made towards my Prepaid number

Beatle6969
Level 1: Cadet

Need an extension till wednesday

Casfan295
Level 1: Cadet

Do Telstra alumni get a 10% discount on these type of contracts?

UsernameX1147
Level 2: Rookie

can we see fully authorised  or limited users names / details in My Account.

KatieBrown
Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

AncientMike
Level 1: Cadet

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

1657
Level 1: Cadet

Krisstie22
Level 1: Cadet

P

Pa

Azia07
Level 1: Cadet

Seeing as I pay $12/month it would be good to get value for that.  Having internet down all day only to be told there are no problems in my area and it must be a fault with my computer or connections, etc. a number of times THEN told to call a 13 num ...

Rodgin
Level 1: Cadet

What can you use " Recharge Credit " ????????Its a simple question, what about a simple answer. ??

1Roundabout2
Level 1: Cadet

Hi can handle having problems but when you get 3 phone calls saying nbn rep will be there Friday between 1 and 5 with 45min notice someone 18 or older home so take a half day of only to have not turn up and then Telstra ring to say working fine 2hrs ...

easycass
Level 1: Cadet

Hi there, so I recently departed Australia after changing from a monthly plan to a long-term $70 prepaid plan. I then set unconditional call-diversion to an Australian number, but I keep my phone on so that I can receive sms text messages from my ban ...

Our community experts

Telstra 24x7®

View your current bill summary and pay your bill with the Telstra 24x7® App

Download now