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Rodz123
Level 1: Cadet

Hi, I was wondering whether there were fees for direct debit? I set up direct debit on the app. 

Yuni19
Level 1: Cadet

I think i paid twiceHow sould i do ? And i have money in my account ,But it's not paid

123415
Level 1: Cadet

Hi,i signed up for a new plan 64gb iphone 11 on jan 23rd, but my Telstra account is still showing my old plan which is 20gb with 18 days to go on the bull cycle. I thought the new plan was meant to start straight away when I signed over as I am alrea ...

matba
Level 1: Cadet

My 93 year old father has just been put on palliative care and has only a week or so left. I have found that in December he committed to a Foxtel/NBN/Mobile/Landline contract. He told me he kept getting calls from Telstra telling him he had to get of ...

M-r1
Level 1: Cadet

Westpac visa card no longer in use

Kylie98
Level 1: Cadet

I changed from prepaid, signing up to a plan on Monday and kept my number. However I sign into my Telstra 24x7 account and it still comes up as prepaid and says I have no bills. Just wondering if there was a certain amount of time it takes for your n ...

Gazbo
Level 1: Cadet

How come the chat now button doesn't work when querying a credit that hasn't appeared

Ian6969
Level 1: Cadet

Ill keep it brief its much better in real and with all the evidence i have, My sister is disabled and also has front lobe dementia she was the victim of fraud and someone acted as her carer by asking her for a lift to the store and requested her to s ...

DonnaLeeStrick
Level 1: Cadet

I would like to know why my wifi is slow is it due to an outstanding bill if so how much is owing

JustSomeRandom
Level 4: Private Eye

Does Telstra actually make attempts to contact customers with a complaint or do they just close it off because they are lazy? My complaint was lodged on 12.01.2020 with SR 1-2332780994270 The emails I have received state that they tried calling and e ...

VickyS
Level 1: Cadet

I want to change my mailing address how do I do it.  Can you please send me a email :- <removed for privacy>

Intrepid-D
Level 1: Cadet

I have just had a FTTP connection completed. I have the Smart modem Gen 2. When I was on ADSL I had the same modem and the phone connected to the phone port, though now believe I use the DSL port. Is this correct? And what are the handset requirement ...

_Greg_
Level 1: Cadet

Hi,Our Internet & Foxtel experienced a service outage for 4 days 7 hours which was finally resolved last night. Where do I find the link to apply for a Credit for this service outage?Thanks.

Awarechimp
Level 1: Cadet

Have app and ID change of direct debit details takes days unbelievable , help on app sents me to Telstra  web page which requires i log in and also tells me to download app and get Testra ID even though i have these. I made a payment online to my acc ...

KAT1008
Level 2: Rookie

I noticed that my mobile bills when I download from my account do not list the numbers I have called.  I am trying to backtrack and find when I made calls to an international number from June to September but they are not listed even though there are ...

JA1302
Level 1: Cadet

Could you please help me. How do I now pay my monthly prepaid mobile service? It needs to be paid in 3 days. I have just had to cancel my credit card due to fraudulent use.

Level 6: Bloodhound jhwiz
Level 6: Bloodhound

Why was I asked for my Primary Source of Income while placing an order? I've never been asked that before while doing a credit assessment. Consultant could only say that its a new legal process enforced by the ACMA.

Pavisidhu
Level 1: Cadet

Hi all m just wondering how can I obtain the calls history of last couple months 

171019
Level 1: Cadet

Hello, In Chat, what categories do I select to be able to update my White Pages Australia residential details. There seems to be no obvious choices in the drop down lists relating to this Thanks 

Rodz123
Level 1: Cadet

Hi, I was wondering whether there were fees for direct debit? I set up direct debit on the app. 

Yuni19
Level 1: Cadet

I think i paid twiceHow sould i do ? And i have money in my account ,But it's not paid

123415
Level 1: Cadet

Hi,i signed up for a new plan 64gb iphone 11 on jan 23rd, but my Telstra account is still showing my old plan which is 20gb with 18 days to go on the bull cycle. I thought the new plan was meant to start straight away when I signed over as I am alrea ...

matba
Level 1: Cadet

My 93 year old father has just been put on palliative care and has only a week or so left. I have found that in December he committed to a Foxtel/NBN/Mobile/Landline contract. He told me he kept getting calls from Telstra telling him he had to get of ...

M-r1
Level 1: Cadet

Westpac visa card no longer in use

Doingmyheadin
Level 1: Cadet

For the last 4 or 5 payments doesn't recognise password try resetting and says experiencing difficulties try again later. Doesn't help when you need to pay the bill

Darrencasbolt73
Level 1: Cadet

Detalied bill

DE33
Level 1: Cadet

I have been trying to find out why the websites Scheduled payment no longer works. For years I have been using this service and for some months now it keeps giving me a message that "Due to Technical Restrictions my payment cannot be processed". Call ...

whatever666
Level 1: Cadet

It seems Telstra has subcontracted the call center workers Is there any point making a complaint, Why would the subcontractor tell Telstra they are doing a bad job?

Wh0
Level 1: Cadet

Just wondering, if there is any plan to introduce an effective auto-recharge option. The current option is just crap. A few basic features are required. 1. Recharge when the previous recharge is expired. We can't set recharge on the 3rd of every mont ...

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit