Billing & Payments

  If you have a question or need a hand with your Telstra service, we’re here for you, whenever, wherever you are.

The easiest way to talk to us is online. We’re available 24x7 and you can get in touch with us via: LiveChat - chat with one of our ...

Just got a letter informing me that to receive a paper bill or to pay a bill in person or by post you will now be charging and adding $3.20 to the bill. I can deal with that, but please tell me that this does not apply to pensioners many of whom do n ...

Great news – the improvements you may have seen mentioned below are launching.  From 7 April 2013, you’ll notice the email you receive with your bill has changed.  In particular, you’ll be able to see the monthly billed amount in the email itself, wi ...

Let’s face it – on a scale of zero to tedious, moving house would have to score a perfect ten!   If you’re anything like me, after hastily packing up your (way too many) belongings in pre-categorised boxes, cancelling the paper, organising removalist ...

There are two ways you can save your payment details:   1. Login to My Account ► Click “Bill and Payment settings" ► Click “Save payment details” ► Select payment method ► Confirm details      2. Login to My Account or the Telstra 24x7 App® when mak ...

Does Telstra do payment plans

Seem to be having trouble receiving my monthly bills, then when I do get one it is double & overdue. Have previously rung about this & thought it was sorted.

I want to pay my bill and cancel plan

Hi, Had the privilege of always emailed and posted bills. Great, as bad WiFi on ships or open WiFi shops are not the safest for banking, so a relative paid the posted bills and as a pensioner I did not get hit with a $15 late payment fee. Last Decemb ...

How do I cancel stay connected - it’s a waste of money.

Hi,
I recently upgraded my internet bundle. I'm a little confused because i'm already a customer and my bundle said one-off payment $0, and I'd be paying the monthly fees but when I got the estimated bill it said I had to pay the monthly plus an extra ...

Hi I have my device provisioned for in app billing under my old email address Google account which is for a my old male name. I have recently changed my email into my new female name but when I go to use in app billing or any subscription service it ...

Hello

I would like to have my last 3 x Telstra bills reissued with my current residential address on. The one listed is my old one. I need a bill with my current residential address on to be able to apply for a loan from the bank.

Thankyou

I received the text telling me I must return my Google Pixel as the contract is about to end. I don't recall setting it up as a lease to begin with but anyway...

If I don't return the phone, what are the implications? What sort of fee might I incur?