Accounts & Plans

Billing & Payments

Ask a question
  • All Posts
  • Answered
  • Unanswered
Level 1: Cadet

IG8 PTY LTD is not a scam - I have a $6.60 charge on my account for this also for many months - I looked at the bottom of my account as to what this third party charge was - It had a discription INPHO19904598MT - this is a premium SMS - it also has a ...

Level 1: Cadet

Where do you find the link to take you to "Telstra Live chat " so you can talk to a telstra rep online?.

Level 1: Cadet

As they were unable to help me via phone or through the Telstra store I was advised to get help online as well the 24/7 chat doesn't work it hasn't for 6 months or more so whinge over!

I have been charged double two months on my bill for my Gala ...

Level 1: Cadet

Telstra why do you make it so painful to pay an account, try to pay by Paypal, 404 nothing, try to pay by cc, 404 luckily checked and payment had gone through my account! 
Why is this continually happening, it's been months, why can't you just fix it!

Level 21: Augmented

it all started with a stupid text from Telstra   "hi you recent payment has failed. please pay the full amount at or reply 1 blah blah"   how did it happen...   one bill (April's bill was double payed) one of those payments was ...

Level 1: Cadet

On the 3rd of May, I called 13 22 00 to organise a refund for an overpayment. The consultant I spoke to asked for the amount and initially advised she would send me a cheque. Having organised a refund of an overpayment before I knew this was not the ...

Level 1: Cadet

Hi,My postpaid plan was suspended by Telstra control group when they "see" some "irregularities" in my account. Service suspended 8PM friday and I was not able to make any call and could not use my data. That means completely out of connection. Contr ...

Level 1: Cadet

Hi, I’ve accidentally paid a bill for my Telstra bundle account twice & I was advised by my bank to contact Telstra directly for reimbursement. Thank you

Level 1: Cadet

Hi My account was disconnected on 6th May because of overdue amount of $496,upon contacting Telstra on several occasion on Chat and phone call i was advise i need to pay this amount and my connection will be active again. I receive a bill on 16th May ...

Level 1: Cadet


Dear telstra
Considering I have been waiting for over 8 weeks and still counting
I will not be paying for my first bill
The most I will pay is the $99 plus my foxtel
As you would be aware there are plenty of other providers that will have my contract
Plea ...

Level 5: Eagle Eye

I receive my Telstra bill each month via email. I bank with CommBank and use the BPAY View facility whereby Telstra send my bill details to the bank and I can then get it paid automatically from my CommBank account. I do this with a number of billers ...

Level 1: Cadet

I want to check if the email is spam or not as I don't recognise the account. If it's emailed by Telstra <>is this Telstra?thanks

Level 19: Deputy Director

HiWas wondering if someone could confirm something for me.My girlfriend is on a non-contract cable connection and is currently able to get NBN. So we are looking cancelling her cable connection but was told that there is a fee for the modem. Im not r ...

Level 1: Cadet

I returned my set top box back in January. I'm still waiting for the $300 equipment cost to be credited back to the account.Have rung telstra 3 times only to be told it can take 2 billing cycles to be applied. Here we are 3 months down the track and ...

Level 1: Cadet

How do I get a receipt for the Recharge made towards my Prepaid number

Level 1: Cadet

Need an extension till wednesday

Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

Level 1: Cadet

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

Level 1: Cadet

Level 1: Cadet



Level 1: Cadet

Seeing as I pay $12/month it would be good to get value for that.  Having internet down all day only to be told there are no problems in my area and it must be a fault with my computer or connections, etc. a number of times THEN told to call a 13 num ...

Level 1: Cadet

What can you use " Recharge Credit " ????????Its a simple question, what about a simple answer. ??

Level 1: Cadet

Hi can handle having problems but when you get 3 phone calls saying nbn rep will be there Friday between 1 and 5 with 45min notice someone 18 or older home so take a half day of only to have not turn up and then Telstra ring to say working fine 2hrs ...

Level 1: Cadet

Hi there, so I recently departed Australia after changing from a monthly plan to a long-term $70 prepaid plan. I then set unconditional call-diversion to an Australian number, but I keep my phone on so that I can receive sms text messages from my ban ...

Level 1: Cadet

With these constant outages the apologies are good, however what about the disruption to paying customers?
I pay over a $100 per month for a extremely poor service.
The question is if someone contacts me as a thing called Customer Service is something ...

Level 11: Detective

After yet another Telstra outage, what rights do customers have to terminate their contracts early on account of Telstra failing to provide its service. If I don’t pay my bill I am penalised yet this goes unpunished.

Our community experts

Telstra 24x7®

View your current bill summary and pay your bill with the Telstra 24x7® App

Download now