Accounts & Plans

Billing & Payments

Showing results for 
Search instead for 
Did you mean: 
Ask a question
  • All Posts
  • Answered
  • Unanswered
Level 1: Cadet

Hi my phone is set to be cut off as I have an outstanding payment overdue, but I’ve recently had to have surgery and haven’t been able to work therefore haven’t been receiving any money, so I’m unable to pay the outstanding amount,  wondering if I co ...

Level 2: Rookie

I have an overdue account of so many dollars and also a Payment Extension agreed  for of so many dollars (about a few dollars more in cost) which is also overdue for the same overdue account. Can I pay the overdue balance amount only now to avoid sus ...

Level 2: Rookie

Trying to print page 1 of the Telstra bill and only half a page being printed. Prior to August this year there was no problem.The printer is OK

Level 1: Cadet

Hi just sending my complaint no with this post. Actually i bought a telstra phone with a $99plan anf i got international calling free with that. After i thought i need a another for my wife and i bought a second phone and we had a conversation about ...

Level 1: Cadet

Hi all m just wondering how can I obtain the calls history of last couple months 

Level 1: Cadet

Hoping someone else has encountered this bizarre little setback: I have a post-paid account for a home (cable) bundle. Always pay on time, usually early. Yesterday our internet dropped out and after the typical hardware resets and checks, I discovere ...

Level 1: Cadet

I am with Commonwealth Bank and cannont access my bank acct, can i please have an extension until next week to make the payments due.

Level 1: Cadet

So I got a new Samsung note 10+ 5g phone today through telstra, now I previously had optus and was able to add that onto my Google play to pay for memberships like YouTube and games, now with my new telstra account its not letting me add my telstra b ...

Level 1: Cadet

Hello,Disappointingly I have just realised for nearly a year, I have had this taken from my account - how do I urgently cancel this???Regards Jayden

Level 1: Cadet

I am at my wits end. I closed my account and left Australia in June 2019 to return to uk. I kept getting bills, despite no longer having any Telstra services and despite phoning and cancelling everything a second and third time. I have spent ages on ...

Level 1: Cadet

Hello, In Chat, what categories do I select to be able to update my White Pages Australia residential details. There seems to be no obvious choices in the drop down lists relating to this Thanks 

Level 2: Rookie

My elderly mother has been getting incorrect invoices from Telstra for about 9 months now - one in her name and another in my dead father's name. Neither set of invoices have been paid in full and, to their credit, Telstra has allocated a case manage ...

Level 1: Cadet

Hi, A few days ago I purchased online an Apple Watch S5, and as a Telstra customer, I can choose to pay off the watch over a 24 month period ($35 a month). There was definitely no option to change these terms during the purchase flow (I've checked), ...

Level 1: Cadet


Level 5: Eagle Eye

G'day, My Telstra Plus Account has been closed due to Bereavement. What does Bereavement mean in this case????Have I Died?? Silvergull

Level 2: Rookie

My connection has still not been reinstated despite an order in for the last 4 days to have the restrictions removed. I have 4 mobile plans on my account and two of those were reinstated immediately.  I have attempted to discuss the issue at great le ...

Level 1: Cadet

What happens when you have paid twice ? 

Level 2: Rookie

Why does it take such a long time for a bill payment to show up on My Telstra account page. I paid my current bill at about 2am on Saturday the 31st and over 30 hours later my bill on your website is still not showing up as paid (even though I know I ...

Level 2: Rookie

After transitioning to nbn and going from quarterly to monthly bills, is it possible to revert back to being billed quarterly?

Level 1: Cadet

Hi, I used to be able to add a roaming international browse plus pack before i switched to pre-paid max pre-paid plan. Now i cannot seem to purchase any plus packs at all. On the website it just says that I need credit. "You need more recharge credit ...

Level 1: Cadet

Just wondering, if there is any plan to introduce an effective auto-recharge option. The current option is just crap. A few basic features are required. 1. Recharge when the previous recharge is expired. We can't set recharge on the 3rd of every mont ...

Level 1: Cadet

I receive bills for my two Telstra accounts via email each month. Both are PDF documents. One bill prints satisfactorily the other bill gives me a PDL error and wont print. It is not an Adobe problem nor is it a Fuji Xerox printer problem it is a Tel ...

Level 2: Rookie

Hi Approximately 13 months ago I signed up for the Google Pixel 2 XL $0 handset repayment on the $59 (-$10 port in credit). In my app I was given a banner to upgrade my plan and saw the $69 BYO plan (-$20 for promo credit). I checked online prior to ...

Level 1: Cadet

I terminated my contact one month early of a 24 month contract with a Samsung s8+ lease deal which means I now have to pay for the phone at fair market value. I have rung Telstra but they can’t seem to tell me what that figure will be.
Any idea how th ...

Level 1: Cadet

Have contacted Telstra numerous times over the past 2 years about getting another persons account.......without success So here's an idea for Telstra//............................get yr accounts in order. The account I get is copied hereunder....get ...

Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

Level 1: Cadet

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

Level 1: Cadet

Level 1: Cadet
Level 1: Cadet



Our community experts

Telstra 24x7®

View your current bill summary and pay your bill with the Telstra 24x7® App

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now