Accounts & Plans

Billing & Payments

cancel
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
cheeky
Level 1: Cadet

IG8 PTY LTD is not a scam - I have a $6.60 charge on my account for this also for many months - I looked at the bottom of my account as to what this third party charge was - It had a discription INPHO19904598MT - this is a premium SMS - it also has a ...

tweedie
Level 1: Cadet

Where do you find the link to take you to "Telstra Live chat " so you can talk to a telstra rep online?.

Jennarhilton
Level 1: Cadet

With the new flexible plans you have avaliable will i be able to change from my locked in contract to the new one? I painstakingly hope this will be an option. 

Checkyapocket
Level 1: Cadet

We have two phones, on the one account, my question is how can I make it so our phone bills can be paid by either phone with seperate bank accounts? thanks in advance !

Beagle_blue
Level 1: Cadet

I need to increase the amount of my direct debit to cover my phone bill. I have gone into the app but it only says set up a new ine

CalebMerlin
Level 1: Cadet

our car rolled over my phone but i was able to retrieve the sim card. i need to know what fees will be charged to cancel my contract

maddog278
Level 1: Cadet

Was wondering if I could get an itemised bill for my mobile: <removed for privacy> from February 2018. I have the account BUT there is no itemised numbers called from MY mobile only my husbands number: <removed for privacy>

ge_kt
Level 1: Cadet

I have been billed for an international call from my mobile, which just didn't happen.I had been bombarded with one ring calls from Botswana and other places I've barely heard of, and never rang them back but blocked them, and now I have to pay? I tr ...

Sandi85
Level 1: Cadet

How do I get my bill to show me a list of all numbers called and numbers of texts sent? Only shows me data usage which I don't care about.

LindaKay
Level 1: Cadet

Why do I get this silly message - Subject: Telstra Bill - Arrival Notification - then the next day I get - Your new Telstra bill for account 2000*****7710 is attached. - Just send me the bill not all the other rubbish. Also stop telling me to go onto ...

Blacky17557
Level 6: Bloodhound

Hi. I am currently on a $29 per month plan with Telstra for an Apple iPad WiFi and Cellular.I have approx 18 months left of this 2 year contract.My question is - Can I give this iPad to my sister who lives in Melbourne (I live in Rural Victoria) and ...

Bibi90
Level 2: Rookie

So my direct debit for this month is due Tuesday 16/7/19 and I have paid by ZIP on their app tonight which has gone through. In their confirmation email they say allow 3 days. Will telstra still direct debit me on Tuesday? (I have the $$ there but ne ...

Sandi85
Level 1: Cadet

How do I get my bill to show me a list of all numbers called and numbers of texts sent? Only shows me data usage which I don't care about.

Bibi90
Level 2: Rookie

So my direct debit for this month is due Tuesday 16/7/19 and I have paid by ZIP on their app tonight which has gone through. In their confirmation email they say allow 3 days. Will telstra still direct debit me on Tuesday? (I have the $$ there but ne ...

Moo9
Level 1: Cadet

Family members of mine have devices on a plan under my name and I was wondering if there was a way to have the bills sent to them instead of me 

Mr5G
Level 2: Rookie

My account is in credit following an adjustment after a previous billing mistake by Telstra, I now have a late fee charged to this same account without any further charges made to this account.How is this possible?How does it get fixed?

LekkerStuk
Level 1: Cadet

I was in a 12 month contract for unlimited internet and Foxtel From Telstra, I also, with great difficulties added my BYO mobile.with 5gb data and was given another 5gb due to being a longtime customer.
This had lapsed for quite some months. I was in ...

jamesbonds
Level 2: Rookie

I have tried without success to unsubscibe from doc play ,have sent at least 3 emails but they do not respond demanding to be unsubscribed without success,every time i get a phone bill Docplay has charged me $6.95, How can i contact them ,is there a ...

Betty28
Level 1: Cadet

I’ve recently moved back to UK and I need to cancel my Telstra account. I’ve tried calling 13 22 00 but my phone won’t connect to the number. Can you please advise on my next step
Thanks

michaelbeachley
Level 1: Cadet

Hi I have urgent issue could u please send me a email for telstra tech support I have an issue and would just like to email them so someone fully understands my situation and can get back to me

Violet72
Level 1: Cadet

Please reduce my fortnight direct debit to $39

stephenmartin
Level 1: Cadet

I currently have a mobile service with Telstra.If I add/move to Telstra NBN will I need a new account number (if it can be bundled)?Will I need to change direct debit arrangements?How can Telstra help with movement of current emails (another supplier ...

Jennarhilton
Level 1: Cadet

With the new flexible plans you have avaliable will i be able to change from my locked in contract to the new one? I painstakingly hope this will be an option. 

Markiii
Level 2: Rookie

Hi Approximately 13 months ago I signed up for the Google Pixel 2 XL $0 handset repayment on the $59 (-$10 port in credit). In my app I was given a banner to upgrade my plan and saw the $69 BYO plan (-$20 for promo credit). I checked online prior to ...

roadtrain
Level 1: Cadet

I terminated my contact one month early of a 24 month contract with a Samsung s8+ lease deal which means I now have to pay for the phone at fair market value. I have rung Telstra but they can’t seem to tell me what that figure will be.
Any idea how th ...

xplora
Level 1: Cadet

Have contacted Telstra numerous times over the past 2 years about getting another persons account.......without success So here's an idea for Telstra//............................get yr accounts in order. The account I get is copied hereunder....get ...

KatieBrown
Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

AncientMike
Level 1: Cadet

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

1657
Level 1: Cadet

Krisstie22
Level 1: Cadet

P

Pa

Azia07
Level 1: Cadet

Seeing as I pay $12/month it would be good to get value for that.  Having internet down all day only to be told there are no problems in my area and it must be a fault with my computer or connections, etc. a number of times THEN told to call a 13 num ...

Our community experts

Telstra 24x7®

View your current bill summary and pay your bill with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now