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Dyl231818
Level 1: Cadet

So, I made a payment to my plan with Telstra, as it was due. I had enough money in my account and the money was taken successfully. Fast forward a week, my service has stopped. I check my bills and the same bill is there, now overdue. I check my bank ...

AliQ
Level 5: Eagle Eye

When I come to recharge my mobile in the UK end of this year, do I have to use an Australian credit card or can I use my UK card ?Thank you.

Kylie39
Level 1: Cadet

For the last couple of months each time I get a new bill, it tells me on the app that my services have been restricted and my bill is overdue. 
I have not been late with bills, it’s not even due. 
I contacted Telstra who advised that my account does no ...

faceowner
Level 2: Rookie

In regards to the "paying for the final month"1. Telstra charges my first month and second month in advanced on the first billing cycle after I engage in a new plan with a new device. 2. those 2 months are clearly dated as the first month I actually ...

JA1302
Level 1: Cadet

Could you please help me. How do I now pay my monthly prepaid mobile service? It needs to be paid in 3 days. I have just had to cancel my credit card due to fraudulent use.

AnnoyedCustom1
Level 2: Rookie

I am really Pissed Off at Telstra my internet is apparently not strong enough for my recently added on Xbox All Access Pass. (31/10/2019) I have had 4 Cutouts on my service and now that I want too cancel my Add-On they want too charge me $642.30 to d ...

Jumbuck
Level 3: Gumshoe

Why is Telstra a business that I cannot email directly. Whenever I want to query an issue I am forced to do it as a complaint, because it is better written out than said on the phone. Then despite me selecting the option for email communication, it N ...

Kelnaut78
Level 1: Cadet

Why is Telstra unavailable, i have used my account for direct billing in the past but now it is not working.  

Kunt
Level 1: Cadet

Overcharged on last 3 bills. I call up to have the amount rectified as set out in my plan/bundle. Telstra straightens up their error. And now it's cheekily seen as a credit. I'm paying the amount agreed to in my plan every month but I'm still receivi ...

Adam841
Level 1: Cadet

I have been trying to sort my account out since September and every time I think it's done it screws to again because of lying Telstra operators. My bill was $412. Then I was given my credit of $200 due to another Telstra screw up. So my bill was $21 ...

JA1302
Level 1: Cadet

Could you please help me. How do I now pay my monthly prepaid mobile service? It needs to be paid in 3 days. I have just had to cancel my credit card due to fraudulent use.

Mamvu
Level 2: Rookie
jhwiz
Level 4: Private Eye

Why was I asked for my Primary Source of Income while placing an order? I've never been asked that before while doing a credit assessment. Consultant could only say that its a new legal process enforced by the ACMA.

171019
Level 1: Cadet

Hello, In Chat, what categories do I select to be able to update my White Pages Australia residential details. There seems to be no obvious choices in the drop down lists relating to this Thanks 

Wheretonext
Level 2: Rookie

My elderly mother has been getting incorrect invoices from Telstra for about 9 months now - one in her name and another in my dead father's name. Neither set of invoices have been paid in full and, to their credit, Telstra has allocated a case manage ...

bob12345678
Level 1: Cadet

Hi, A few days ago I purchased online an Apple Watch S5, and as a Telstra customer, I can choose to pay off the watch over a 24 month period ($35 a month). There was definitely no option to change these terms during the purchase flow (I've checked), ...

2791955
Level 1: Cadet
silvergull
Level 5: Eagle Eye

G'day, My Telstra Plus Account has been closed due to Bereavement. What does Bereavement mean in this case????Have I Died?? Silvergull

EdAq
Level 2: Rookie

My connection has still not been reinstated despite an order in for the last 4 days to have the restrictions removed. I have 4 mobile plans on my account and two of those were reinstated immediately.  I have attempted to discuss the issue at great le ...

Fishing60
Level 1: Cadet

What happens when you have paid twice ? 

Wh0
Level 1: Cadet

Just wondering, if there is any plan to introduce an effective auto-recharge option. The current option is just crap. A few basic features are required. 1. Recharge when the previous recharge is expired. We can't set recharge on the 3rd of every mont ...

LeslieV1
Level 1: Cadet

I receive bills for my two Telstra accounts via email each month. Both are PDF documents. One bill prints satisfactorily the other bill gives me a PDL error and wont print. It is not an Adobe problem nor is it a Fuji Xerox printer problem it is a Tel ...

Markiii
Level 2: Rookie

Hi Approximately 13 months ago I signed up for the Google Pixel 2 XL $0 handset repayment on the $59 (-$10 port in credit). In my app I was given a banner to upgrade my plan and saw the $69 BYO plan (-$20 for promo credit). I checked online prior to ...

roadtrain
Level 1: Cadet

I terminated my contact one month early of a 24 month contract with a Samsung s8+ lease deal which means I now have to pay for the phone at fair market value. I have rung Telstra but they can’t seem to tell me what that figure will be.
Any idea how th ...

xplora
Level 1: Cadet

Have contacted Telstra numerous times over the past 2 years about getting another persons account.......without success So here's an idea for Telstra//............................get yr accounts in order. The account I get is copied hereunder....get ...

KatieBrown
Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

AncientMike
Level 1: Cadet

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

1657
Level 1: Cadet

fowlerd
Level 1: Cadet
Krisstie22
Level 1: Cadet

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