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Robyn555
Level 1: Cadet

I was always told that calls to Telstra where all free yet I have found them on my bill for 13 hundred numbers

Joe87
Level 1: Cadet

I haven’t received my bill yet and I normally pay it on the 29th (when it’s due) of each month but I get it and the start of each month and that’s no happened this month

John2041
Level 2: Rookie

Can we no longer pay a Telstra bill using Visa checkout?

Susan59
Level 1: Cadet

My mother has received a bill from Telstra. She has changed to a different supplier, so this should be her final bill, but it does not indicate this. I am her POA, so therefore I am able to enquire on her behalf.

klt2000
Level 1: Cadet

I transferred by post paid number to someone else who has now made it a pre-paid service. I had an outstanding amount on my bill that is not due for another week. However, that account has disappeared from my Telxtra 24x7 app. How can I find out what ...

FUc1
Level 1: Cadet

I FAILED - to get the call centre to issue a detailed bill which would help explain why it suddenly jumped from circa $50 a month to $200. I was told "such information was confidential" and unavailable. The service centre in the shopping mall could n ...

John2041
Level 2: Rookie

GST

 How is GST calculated and what is the breakup of the $12.64 which is stated as GST Telstra Medium Bundle $89.00Mobile Plan $99Go Mobile Plus Special Credit $10.00Apple iPhone XS 256GB Payment Contract $40.00Total $218.00GST Free items included in ne ...

R2FU
Level 1: Cadet

It started two months ago, multiple 13 number calls charged to my landline. I don't use the landline, there isn't a handset connected. I use my mobile, so does my wife, it's cheaper and more convenient. I've called over a half dozen times to resolve ...

Fringedweller
Level 3: Gumshoe

Hi, I have had a few problems over the last 12 months of getting a message, after paying my account, that a receipt cannot be issued at this time. This is really annoying as the Telstra site also says that payment can take up to 48 hours to register ...

SuziQ2U
Level 1: Cadet

I pay $$ for a Telstra mobile with 11gigs of data and $$ on home internet which is unlimited. My home internet has an outage for 3 days and I’ve got work to do. Will Telstra give me extra free data on my mobile? I pay heaps on my plans and I can’t ge ...

Sandycoot
Level 1: Cadet

I've just checked my account and there is an email addressed linked to it which is my street name @bigpond.com. What is this?

ss3111
Level 1: Cadet

how on earth can telstra run a business where there is no live chat available. There is excellent live chat with every other organisation I deal with, plus Telstra is not live chat at all as there are a number of options none of which apply to my sit ...

josh45
Level 1: Cadet

I made a payment on my telstra app, it said that i still owed the amount that i payed so i sent through another payment. how do i receive a refund for the second payment?

AMC072
Level 2: Rookie

What is the $10 charge for this Australia Ultimate on my latest bill and why wasn’t I informed it was happening?

Tucker334
Level 1: Cadet
ethel52
Level 1: Cadet

Billed for data I don’t want!!!

crystal_sparkle
Level 2: Rookie

Hi. We have been experiencing internet/telstra tv outages for a few weeks now. Today telstra confirmed that someone has damaged the line and they estimate abt another week to fix. Can anyone advise me as to how i can get a pro rata refund on my bill ...

monkeyinspace
Level 1: Cadet

Is the billing site down? I cannot access. I get an error message An Error Has Occurred Application exception occurred while processing this request. Please contact your administrator.Error Reference: TEGCBM5000 (1551922735445) For updated informatio ...

John2041
Level 2: Rookie

Can we no longer pay a Telstra bill using Visa checkout?

KatieBrown
Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

AncientMike
Level 1: Cadet

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

1657
Level 1: Cadet

Krisstie22
Level 1: Cadet

P

Pa

Azia07
Level 1: Cadet

Seeing as I pay $12/month it would be good to get value for that.  Having internet down all day only to be told there are no problems in my area and it must be a fault with my computer or connections, etc. a number of times THEN told to call a 13 num ...

Rodgin
Level 1: Cadet

What can you use " Recharge Credit " ????????Its a simple question, what about a simple answer. ??

1Roundabout2
Level 1: Cadet

Hi can handle having problems but when you get 3 phone calls saying nbn rep will be there Friday between 1 and 5 with 45min notice someone 18 or older home so take a half day of only to have not turn up and then Telstra ring to say working fine 2hrs ...

easycass
Level 1: Cadet

Hi there, so I recently departed Australia after changing from a monthly plan to a long-term $70 prepaid plan. I then set unconditional call-diversion to an Australian number, but I keep my phone on so that I can receive sms text messages from my ban ...

TT1969
Level 1: Cadet

With these constant outages the apologies are good, however what about the disruption to paying customers?
I pay over a $100 per month for a extremely poor service.
The question is if someone contacts me as a thing called Customer Service is something ...

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