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MrsMax08
Level 1: Cadet

I am with Commonwealth Bank and cannont access my bank acct, can i please have an extension until next week to make the payments due.

Gabsy66
Level 1: Cadet

I am at my wits end. I closed my account and left Australia in June 2019 to return to uk. I kept getting bills, despite no longer having any Telstra services and despite phoning and cancelling everything a second and third time. I have spent ages on ...

171019
Level 1: Cadet

Hello, In Chat, what categories do I select to be able to update my White Pages Australia residential details. There seems to be no obvious choices in the drop down lists relating to this Thanks 

JRS92
Level 1: Cadet

Hello,Disappointingly I have just realised for nearly a year, I have had this taken from my account - how do I urgently cancel this???Regards Jayden

Seanyrocks
Level 1: Cadet

So I got a new Samsung note 10+ 5g phone today through telstra, now I previously had optus and was able to add that onto my Google play to pay for memberships like YouTube and games, now with my new telstra account its not letting me add my telstra b ...

Level 25: The Singularity Jupiter
Level 25: The Singularity

This post has been moved to the appropriate board. Please click on the link above to find its new location.

KT166
Level 1: Cadet

Can I get billing history that contains a list of numbers texted in the selected timeframe? Obviously it won't contain the actual messages sent, but I require a log that will show who they were sent to at what time.

silcar
Level 6: Bloodhound

Where can I see if the expiry date has been changed!!!I tried many times to find it and finished up registering. For that I have been charged 3 (THREE) times the $1 !Then I did go on chat a couple of times and did not get anywhere even as the "chatte ...

0260247518
Level 1: Cadet

Received notification of bill today to backup email address. No PDF bill attached, it says to log into my account, which is a pain in the backside. It has always arrived in the past to my bigpond address with PDF attached.Logged into my Telstra  acco ...

Plztelstrabgood
Level 1: Cadet

We have three accounts comprising 2 mobiles and a new NBN 2 year contract. My wife has discovered a 147 dollar direct debit deduction dated 7th Oct effective 3rd October. Bullet is Telstra Adelaide.  I spoke with live chat for almost 3 hours and fina ...

171019
Level 1: Cadet

Hello, In Chat, what categories do I select to be able to update my White Pages Australia residential details. There seems to be no obvious choices in the drop down lists relating to this Thanks 

Wheretonext
Level 2: Rookie

My elderly mother has been getting incorrect invoices from Telstra for about 9 months now - one in her name and another in my dead father's name. Neither set of invoices have been paid in full and, to their credit, Telstra has allocated a case manage ...

bob12345678
Level 1: Cadet

Hi, A few days ago I purchased online an Apple Watch S5, and as a Telstra customer, I can choose to pay off the watch over a 24 month period ($35 a month). There was definitely no option to change these terms during the purchase flow (I've checked), ...

2791955
Level 1: Cadet

S9+

silvergull
Level 5: Eagle Eye

G'day, My Telstra Plus Account has been closed due to Bereavement. What does Bereavement mean in this case????Have I Died?? Silvergull

EdAq
Level 2: Rookie

My connection has still not been reinstated despite an order in for the last 4 days to have the restrictions removed. I have 4 mobile plans on my account and two of those were reinstated immediately.  I have attempted to discuss the issue at great le ...

Fishing60
Level 1: Cadet

What happens when you have paid twice ? 

whyisitsoslow
Level 2: Rookie

Why does it take such a long time for a bill payment to show up on My Telstra account page. I paid my current bill at about 2am on Saturday the 31st and over 30 hours later my bill on your website is still not showing up as paid (even though I know I ...

jhwiz
Level 2: Rookie

After transitioning to nbn and going from quarterly to monthly bills, is it possible to revert back to being billed quarterly?

Lucianolicous
Level 1: Cadet

Hi, I used to be able to add a roaming international browse plus pack before i switched to pre-paid max pre-paid plan. Now i cannot seem to purchase any plus packs at all. On the website it just says that I need credit. "You need more recharge credit ...

Seanyrocks
Level 1: Cadet

So I got a new Samsung note 10+ 5g phone today through telstra, now I previously had optus and was able to add that onto my Google play to pay for memberships like YouTube and games, now with my new telstra account its not letting me add my telstra b ...

Level 25: The Singularity Jupiter
Level 25: The Singularity

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Wh0
Level 1: Cadet

Just wondering, if there is any plan to introduce an effective auto-recharge option. The current option is just crap. A few basic features are required. 1. Recharge when the previous recharge is expired. We can't set recharge on the 3rd of every mont ...

LeslieV1
Level 1: Cadet

I receive bills for my two Telstra accounts via email each month. Both are PDF documents. One bill prints satisfactorily the other bill gives me a PDL error and wont print. It is not an Adobe problem nor is it a Fuji Xerox printer problem it is a Tel ...

Markiii
Level 2: Rookie

Hi Approximately 13 months ago I signed up for the Google Pixel 2 XL $0 handset repayment on the $59 (-$10 port in credit). In my app I was given a banner to upgrade my plan and saw the $69 BYO plan (-$20 for promo credit). I checked online prior to ...

roadtrain
Level 1: Cadet

I terminated my contact one month early of a 24 month contract with a Samsung s8+ lease deal which means I now have to pay for the phone at fair market value. I have rung Telstra but they can’t seem to tell me what that figure will be.
Any idea how th ...

xplora
Level 1: Cadet

Have contacted Telstra numerous times over the past 2 years about getting another persons account.......without success So here's an idea for Telstra//............................get yr accounts in order. The account I get is copied hereunder....get ...

KatieBrown
Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

AncientMike
Level 1: Cadet

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

1657
Level 1: Cadet

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