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Vin888
Level 2: Rookie

I have been a Telstra business customer for over 20 years. I have always paid my bills on time and my payments are up to date. I have spent the last week trying to get in touch with Telstra to get them to remove a ristriction on my account. I havn't ...

Emmssyy
Level 1: Cadet

Is it better to upgrade my plan at the start or end of my billing period to incur less charges? 

S_Sharobim
Level 1: Cadet

I need someone from billing support to explain to me my current bill charges

12610
Level 1: Cadet
Julie2020
Level 1: Cadet

Has anyone been charged Kayo Subscription on your bill without knowledge or requesting this service?

Rex21wt
Level 1: Cadet

I was granted a credit by Telstra operative in January because of a bungled service issue (and this credit was confirmed by Telstra by SMS.); and this credit was to be applied to my account within the next "1-2 billing cycles". My next bill included ...

JR101
Level 1: Cadet

I been charged for 2 months, and i have reference number to get the double up waived.But i can't talk to anyone or query the bill through app?

DJK6
Level 1: Cadet

I am trying to cancel my account Reasons 1. Your service on internet has degraded from average 70-90MBPS in evening on cable to less than 10 almost every evening and often less than 5 in last 18 months, 2. Use to have speed boost originally. then you ...

upsetandangry
Level 1: Cadet

  <details removed to protect your privacy>   25th March 2020   Locked Bag 20026 Melbourne VIC 3001   In reply to your letter of 13 March 2020 which I didn’t receive until 24th March, quoting Account Number <removed to protect your privacy>   First o ...

Ross222
Level 1: Cadet

Hi - I have been charged for SMS sent to a local phone that says it went through an Iridium number. These charges are adding up. And I cannot lodge a query or reach Telstra. Any advice?

Mr_Gen3ric
Level 1: Cadet

Can someone please explain to me why I'm being charged $5 a month for a Telstra service that comes up on my bill as "airG MiniMe 500c" when:
A) I've never heard of it; and,
B) I've never agreed or subscribed to any such service.

AshBrad
Level 1: Cadet

Biller payment through Zip on Sunday no reflecting yet please expedite.

Indio
Level 1: Cadet

Pay

Hola . Estaba de turista en Australia . Un vendedor de Telstra me dió un número un teléfono a pagar en cuotas . Pague varias cuotas pero . Devido al covid 19. Y la alerta mundial . Eh tenido q cambiar mi pasaje aéreo y volver para argentina . Está si ...

wombat51
Level 2: Rookie

Hello, I have two charges on my account for "Telstra Applications Melbourne" $5.99 and $4.99, this month and last month, but have no idea how to find out what they are for - I'm going round in circles on the site with all the menu options. It seems l ...

Winnipegger
Level 2: Rookie

Hi, I was in Australia in Feb 2020 and purchased a 6-month prepaid bundle which is to expire in August 2020. I've had to return home to Canada because of the Covid19 situation and will not be back to Australia until October (if the situation improves ...

JLP97
Level 2: Rookie

Is it possible to keep bigpond email addresses if you swap to another isp 

fozz
Level 1: Cadet

Telstra notified me by email that I had been allocated 2 new mobile services on my account. The only problem was that I had not requested or ordered anything. Lodged an online complaint form on 7/3/20 requesting that the 2 orders and mobile services ...

Gazzari
Level 2: Rookie

Sorry if this is a daft question but it is possible to find or get a call history each month, (details of who was called/phone number/email address etc and the length of the call) in the same way we get those details itemised on our monthly bills for ...

Kfisher
Level 1: Cadet

I need to pay a bill

Emmssyy
Level 1: Cadet

Is it better to upgrade my plan at the start or end of my billing period to incur less charges? 

12610
Level 1: Cadet
Julie2020
Level 1: Cadet

Has anyone been charged Kayo Subscription on your bill without knowledge or requesting this service?

Rex21wt
Level 1: Cadet

I was granted a credit by Telstra operative in January because of a bungled service issue (and this credit was confirmed by Telstra by SMS.); and this credit was to be applied to my account within the next "1-2 billing cycles". My next bill included ...

JR101
Level 1: Cadet

I been charged for 2 months, and i have reference number to get the double up waived.But i can't talk to anyone or query the bill through app?

DJK6
Level 1: Cadet

I am trying to cancel my account Reasons 1. Your service on internet has degraded from average 70-90MBPS in evening on cable to less than 10 almost every evening and often less than 5 in last 18 months, 2. Use to have speed boost originally. then you ...

upsetandangry
Level 1: Cadet

  <details removed to protect your privacy>   25th March 2020   Locked Bag 20026 Melbourne VIC 3001   In reply to your letter of 13 March 2020 which I didn’t receive until 24th March, quoting Account Number <removed to protect your privacy>   First o ...

Ross222
Level 1: Cadet

Hi - I have been charged for SMS sent to a local phone that says it went through an Iridium number. These charges are adding up. And I cannot lodge a query or reach Telstra. Any advice?

Sj06
Level 1: Cadet

Incorrect charges of $89:60 has been charged to my current account while I have international calls package of $10.  credit for this amount needs to be issued to me. Pl respond. Rgds

RubyMB
Level 1: Cadet

I got a payment extension on my last bill, I payed the bill in the allotted time frame, despite this I've received a message saying that I still have late fees to pay. I have searched my account and I can't find any stated late fees, there is a banne ...

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