Accounts & Plans

Billing & Payments

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Level 1: Cadet

IG8 PTY LTD is not a scam - I have a $6.60 charge on my account for this also for many months - I looked at the bottom of my account as to what this third party charge was - It had a discription INPHO19904598MT - this is a premium SMS - it also has a ...

Level 1: Cadet

Where do you find the link to take you to "Telstra Live chat " so you can talk to a telstra rep online?.

Level 2: Rookie

I have a Telstra bigpond email account which Telstra has always used to communicate with me.I want to know why all of sudden they have started sending emails, including telephone bills to another email account that I have not provided to them and I r ...

Level 1: Cadet

I have recently turned 65 and have received a seniors card.  do Telstra offer a discount on my mobile service?

Level 6: Bloodhound

we were charged by telstra for warranty work work screwed up by telstra

Level 3: Gumshoe

I have paid dozens of late fees because I have never been able to set up automatic payments. I tried a few times a few years ago and gave up. Decided to try again recently and these are the things which make me think there's something wrong with eith ...

Level 1: Cadet

In the last couple of months I have both upgraded my handset on a Telstra plan and i am currently attempting to review an un-used service on my bill and for both cases I have attempted to start the process at my local Telstra shop.
When attempting to ...

Level 1: Cadet

Help with my Bill paying please

Level 1: Cadet

Hi, I’ve just been on the phone to billing in regards to my 2nd bill with a new account (leasing plan) however in the first bill I was charged from the 12/04 - 11/05 and also from 12/05 - 11/06 this bill was well over $500 which I kind of expected.   ...

Level 1: Cadet

Why are the emails regarding my  Order Number: 1-2082506565825 addressed to Joan? Joan was my mother's name. She died in June. I have a transcript of my Live Chat with "Sunshine" and there was never at any stage a mention of either a person called Jo ...

Level 1: Cadet

I’m having an iphone xs max 64GB on a lease plan and the contract is ending in 18 months. Can anybody tell that after the contract ends how much money I’ve to pay to keep the phone. Any idea what would be the market value then?

Level 1: Cadet

I was on a previous contract and was paying approximately $250 per month for broadband & platinum foxtel package. Due to affordability, I wanted to reduce my costs. I was offered a new package of $90 for my telephone and $99 for foxtel platinum. I wa ...

Level 2: Rookie

Need to contact Telstra from Germany but the chat does not work and I can not roam.

Level 1: Cadet

Hi I have accidentally requested a direct debit to be set up tonight can I please cancel that request 

Level 1: Cadet

Have an account in credit, can I use that credit to make purchases, ie a phone or Telstra box.

Level 1: Cadet

Phone number <Removed for Privacy>

Level 1: Cadet

Hi, I’ve accidentally paid a bill for my Telstra bundle account twice & I was advised by my bank to contact Telstra directly for reimbursement. Thank you

Level 1: Cadet

i would like to set up a direct deposit instead of direct debit on my account please.

Level 3: Gumshoe

I joined Telstra prepaid Max on a $30 regard last month. My current month expires on 6 May and it says I have one day left. Does that mean I can recharge on 6 May or do I have to do it today?

Also, if I set fo an auto recharge for the 6th each month, ...

Level 1: Cadet
Level 1: Cadet

Hi, I’ve just been on the phone to billing in regards to my 2nd bill with a new account (leasing plan) however in the first bill I was charged from the 12/04 - 11/05 and also from 12/05 - 11/06 this bill was well over $500 which I kind of expected.   ...

Level 1: Cadet

I terminated my contact one month early of a 24 month contract with a Samsung s8+ lease deal which means I now have to pay for the phone at fair market value. I have rung Telstra but they can’t seem to tell me what that figure will be.
Any idea how th ...

Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

Level 1: Cadet

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

Level 1: Cadet

Level 1: Cadet



Level 1: Cadet

Seeing as I pay $12/month it would be good to get value for that.  Having internet down all day only to be told there are no problems in my area and it must be a fault with my computer or connections, etc. a number of times THEN told to call a 13 num ...

Level 1: Cadet

What can you use " Recharge Credit " ????????Its a simple question, what about a simple answer. ??

Level 1: Cadet

Hi can handle having problems but when you get 3 phone calls saying nbn rep will be there Friday between 1 and 5 with 45min notice someone 18 or older home so take a half day of only to have not turn up and then Telstra ring to say working fine 2hrs ...

Level 1: Cadet

Hi there, so I recently departed Australia after changing from a monthly plan to a long-term $70 prepaid plan. I then set unconditional call-diversion to an Australian number, but I keep my phone on so that I can receive sms text messages from my ban ...

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