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Telstra (Retired) PaulQ
Telstra (Retired)

  If you have a question or need a hand with your Telstra service, we’re here for you, whenever, wherever you are.

The easiest way to talk to us is online. We’re available 24x7 and you can get in touch with us via: LiveChat - chat with one of our ...

Caz
Level 2: Rookie

Just got a letter informing me that to receive a paper bill or to pay a bill in person or by post you will now be charging and adding $3.20 to the bill. I can deal with that, but please tell me that this does not apply to pensioners many of whom do n ...

Telstra (Retired) Yannick
Telstra (Retired)

Great news – the improvements you may have seen mentioned below are launching.  From 7 April 2013, you’ll notice the email you receive with your bill has changed.  In particular, you’ll be able to see the monthly billed amount in the email itself, wi ...

Telstra (Retired) gregII
Telstra (Retired)

Let’s face it – on a scale of zero to tedious, moving house would have to score a perfect ten!   If you’re anything like me, after hastily packing up your (way too many) belongings in pre-categorised boxes, cancelling the paper, organising removalist ...

Telstra (Retired) MattD
Telstra (Retired)

There are two ways you can save your payment details:   1. Login to My Account ► Click “Bill and Payment settings" ► Click “Save payment details” ► Select payment method ► Confirm details      2. Login to My Account or the Telstra 24x7 App® when mak ...

Reaper1
Level 1: Cadet

Hi
In regards to Bill I have received, please note I have tried more than 10 times called and let Telstra know that I don’t have any service with Telstra since last year week after week. The connection couldn’t be processed because of the fault in the ...

Hollywood83
Level 1: Cadet

What is the amount of my current Telstra bill and could I please get a discount because I have been such a good customer. Thanks Telstra

domwild1
Level 8: Inspector

Hi, Had the privilege of always emailed and posted bills. Great, as bad WiFi on ships or open WiFi shops are not the safest for banking, so a relative paid the posted bills and as a pensioner I did not get hit with a $15 late payment fee. Last Decemb ...

Gamaya
Level 1: Cadet

I would like to see my debits and payments history  

Butteercup
Level 1: Cadet

I am getting computor phone calls to say that my internet is going to be disconnected. I have checked my billing on my telstra account and the last bill that I paid was to be paid on the 14th january  and they said that it had been paid for.whats goi ...

rayshio
Level 2: Rookie

When I buyout the phone on my contract. Does that mean I can keep the phone? If so do I have to sign up again for another phone plan?

rayshio
Level 2: Rookie

When I buyout my phone on my contract. Does that mean I can keep the phone? If so do I have to sign up again for another phone plan?

MaartyBell
Level 1: Cadet

Hi, I'm hoping for some guidance for a seriously troubling issue. I attempted to open a loan account with a big 4 bank this week and received an immediate rejection due to a payment default on my credit report. I requested a copy of my credit report ...

halvey
Level 2: Rookie

I'm pretty sure I checked the box to attach the new service to my existing Telstra account when I purchased it online on 26/12/2018 to get the full discount, but it's listed under a new account number of its own in the Telstra 24/7 app.  I want to in ...

Newatthis1
Level 1: Cadet

Hi just wondering if there is a way of cashing in my credit on a bill. Thanks

domwild1
Level 8: Inspector

Hi, Had the privilege of always emailed and posted bills. Great, as bad WiFi on ships or open WiFi shops are not the safest for banking, so a relative paid the posted bills and as a pensioner I did not get hit with a $15 late payment fee. Last Decemb ...

RLB46
Level 7: Deputy Inspector

I have never been able to access my bill via Telstra 24x 7 - ever. I am logging in on my iPad. The page just tells me it is getting my services and hangs. And does so each time I try to access my account. Not good!

AMC072
Level 2: Rookie

What is the $10 charge for this Australia Ultimate on my latest bill and why wasn’t I informed it was happening?

mattnorthfield
Level 1: Cadet

Hi I need to request a copy of my tax invoice summaries for bills from 2016 and 2017 financial years as the ATO is auditing me. Is it possible to get a print out summary for my plan for phone number<removed for your privacy>

Any help would be apprecia ...

Kld2
Level 1: Cadet
softy
Level 1: Cadet

Go Mobile BYO plan $50 - Have just got a bill for $100 for 24 calls over the plan allowance - have $1000 per month worth of usage. Where can I get details to understand what calls were made and why the cost is so high.

Sarah58
Level 1: Cadet

[removed for your privacy] reduce fortnightly from $50 to $25 commencing 09.01.2019

MajentaMoon
Level 1: Cadet

Where exactly do I access my past tax invoices, need 2017-2018 ones, plus up to the current one. Thanks, can't find them in the my accounts page

chlgoo
Level 1: Cadet

I need someone to send me my bpay details otherwise I can’t pay ur invoice. Why this information isn’t on the invoice is beyond me. When I click the “how to pay via bpay” it comes up with an error so I can’t pay the bill. This is extremely frustratin ...

Peter44dyer
Level 1: Cadet

I have been billed for a full month NBN package. however our phone and internet service was out for 5 days and the TV service was out for 2 days in Nov ?

Reaper1
Level 1: Cadet

Hi
In regards to Bill I have received, please note I have tried more than 10 times called and let Telstra know that I don’t have any service with Telstra since last year week after week. The connection couldn’t be processed because of the fault in the ...

Hollywood83
Level 1: Cadet

What is the amount of my current Telstra bill and could I please get a discount because I have been such a good customer. Thanks Telstra

KatieBrown
Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

AncientMike
Level 1: Cadet

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

1657
Level 1: Cadet

Krisstie22
Level 1: Cadet

P

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Azia07
Level 1: Cadet

Seeing as I pay $12/month it would be good to get value for that.  Having internet down all day only to be told there are no problems in my area and it must be a fault with my computer or connections, etc. a number of times THEN told to call a 13 num ...

Rodgin
Level 1: Cadet

What can you use " Recharge Credit " ????????Its a simple question, what about a simple answer. ??

1Roundabout2
Level 1: Cadet

Hi can handle having problems but when you get 3 phone calls saying nbn rep will be there Friday between 1 and 5 with 45min notice someone 18 or older home so take a half day of only to have not turn up and then Telstra ring to say working fine 2hrs ...

easycass
Level 1: Cadet

Hi there, so I recently departed Australia after changing from a monthly plan to a long-term $70 prepaid plan. I then set unconditional call-diversion to an Australian number, but I keep my phone on so that I can receive sms text messages from my ban ...

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