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hellooo18
Level 1: Cadet

Trying to cancel my xbox

dougpw01
Level 2: Rookie

I just want to ask why I havnt received a credit promised by your agent..Its been 2 hr so far going around in circles , and I cant talk to anybody. or log the issue from a windows laptop. I must be the only Telstra customer without an android or ipho ...

PStech
Level 1: Cadet

Hey guysI want to make a weekly payment via bpay to telstra to put it in credit so when my bill comes in the money is there and it’s paid.is this possible?

RR33
Level 1: Cadet

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

Darren3431
Level 1: Cadet

Hello, I have just ordered a new data only SIM.It was meant to be set up as a separate account from my current mobile phone but I believe that it has somehow linked to me (same name address etc).An email was sent to me asking me to verify my new emai ...

Matt151015
Level 1: Cadet

Just tried to call and use app to pay bill.  No luck.  Couldn’t do it.  Paid by bank now it won’t be received for 48 hrs and probably get disconnected.  App account not working due to compromised email, have asked for help to fix it three times but n ...

Jane_the_virgin
Level 2: Rookie

I’m new to Telstra and Pre Paid, I have downloaded the tax invoice PDF, only to find it has a $0 amount, even though the data history is listed. I want to claim the value as a work expense. I have no record to show my pre paid SIM purchase or my foll ...

JenOAG
Level 2: Rookie

HiI'm trying to view a bill prior to Oct 2017, however, I don't have any bills before this date, either in my email or on my account. The reason I need this is that I gave an old device to a family member but since it's so old I(Phone 6+) and he need ...

tel123
Level 2: Rookie

Hi Guys, Telstra have been over charging me on my mobile phone bill. Have tried support centre, tried calling them however they are unable to help me.  Any suggestions where can I seek help ? 

Donta
Level 1: Cadet

I ordered the wrong Xbox last night can I change it

JenOAG
Level 2: Rookie

HiI'm trying to view a bill prior to Oct 2017, however, I don't have any bills before this date, either in my email or on my account. The reason I need this is that I gave an old device to a family member but since it's so old I(Phone 6+) and he need ...

Highmage
Level 1: Cadet

You guys forgot to charge me for my mobile plan for six months then dumped all the bills on me in one go. When i signed up the guy promised that the first 3 months would be half priced but you have charged me full price for the first three months and ...

gb1517
Level 2: Rookie

I shut my account down in November before returning to the UK. I have since been sent several bills for amounts I do not owe. These have been passed over to The Probe Group, who have been harassing me for payment.  I have tried speaking with the live ...

SirJester
Level 2: Rookie

Trying to get charges reversed on my NBN/Fox Package bill. Cannot call as no one answers. Cannot use Chat as the stupid Codi just goes around in circles asking the same questions. Cannot even use 24x7 / My Telstra as it too goes around in circles the ...

Sc45
Level 2: Rookie

My account says I am overdue but I have a receipt from PayPal confirming payment. I have tried all avenues to contact someone but there is no way to help unless I'm  z new customer and not a loyal customer of 20 years +  . I appreciate vivid has made ...

AT_2020
Level 2: Rookie

I don't know if this is the right forum but there is no way I can reach the contact centres and the live chat keeps repeating with no solution.  The issue is - I have paid my bill for March and it reflects in my bank account however my this month bil ...

jhain54
Level 1: Cadet

So, I have cancelled my home broadband twice, yet still have wi-fi.  After the first call I was told I was a month in front on payments and I would be reimbursed after my account closed, which could take up to 48 hours. After a week of still having a ...

dapain
Level 2: Rookie

Since last week I noticed a 95c bill charge to my account. Looking through this community, there are similar problem and the fix is to ring Telstra to resolve the situation. Ring Telstra is useless now because they only handle emergency cases and the ...

Steck
Level 1: Cadet

Hi,    My brother in law is an old age pensioner living in a remote area in Victoria.  He has no mobile phone and no internet and therefore no email address that he can access.  He can't register online. We have 2 problems that are proving difficult. ...

TheNeedForHelp
Level 3: Gumshoe

I'm on a home phone and internet plan that is costing $104/month. And have about 10 months left. What would be the cancellation fee cost? Is it $15 for every remaining month?

hellooo18
Level 1: Cadet

Trying to cancel my xbox

RR33
Level 1: Cadet

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

Darren3431
Level 1: Cadet

Hello, I have just ordered a new data only SIM.It was meant to be set up as a separate account from my current mobile phone but I believe that it has somehow linked to me (same name address etc).An email was sent to me asking me to verify my new emai ...

Matt151015
Level 1: Cadet

Just tried to call and use app to pay bill.  No luck.  Couldn’t do it.  Paid by bank now it won’t be received for 48 hrs and probably get disconnected.  App account not working due to compromised email, have asked for help to fix it three times but n ...

Donta
Level 1: Cadet

I ordered the wrong Xbox last night can I change it

Jmcc91
Level 1: Cadet

Hey,I have recently been rejected for an nbn plan with telstra due to an unpaid bill that I had disputed about 6 or 7 years ago. It was paid off at the time because was passed on to a collection agency. I just wanted to know if there is any way I can ...

IanJFe
Level 1: Cadet

I have returned to NightHawks. but still keep on receiving bills for them. I did and will not pay for something the iI am not using. How long does this take. Plus now I discover I have another $15.00 bill from who knows how long ago.. Get you act tog ...

baz-brian
Level 1: Cadet

Hi I ordered a prepaid mobile plan at the start of April (nearly 2 months ago) but have not received anything.  I wish to cancel this but can't seem to find away to contact Telstra about it.

Chris249
Level 1: Cadet

My number was illegally transferred to a business account and my personal account is closed. Now I have to complete a transfer request and wait for them to process at their convenience 

Jonboi
Level 1: Cadet

Hi guys, I called up earlier today but the response I got isn't quite sitting right with me so I'm enquiring on as many avenues as I can. I received an email Thursday 21st May (yesterday) telling me i've ordered a new phone and plan. I checked my onl ...

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